TechValidate Research on Pendo

154 TechFacts – Page 5 of 6


Pendo Customer Testimonial

With Pendo implemented into our product, we now have a truly user-centered view into the utilization of our software. We are able to identify areas of high usage and the associated users so we can better learn from their experiences and identify product promoters. Additionally, we are able to identify areas of the product our customer’s license but do not use, which helps us determine if their money could be spent better elsewhere or if they are in need of training and education. Further Pendo has allowed us to stop relying on our older methods of communication (webinar and newsletters) and connect directly with them in-app.

Lou Hill, Director of Product, ACGI Software

Pendo Customer Testimonial

With Pendo, everyone has access to platform usage metrics and we all have a better understanding of which accounts are more active, who are our super-users and which customers need special attention and/or more hand-holding.
In-app communication is seamless and very easy.

Product Marketing Manager, Medium Enterprise Computer Software Company

Pendo Customer Testimonial

From a tech coms/UX perspective, Pendo has been a revelation. We can embed a variety of user documentation resources into the app in a way that feels organic to the end user. And the fact that we can edit and publish those resources independent of the development team makes it much more likely that we’ll experiment with new user assistance strategies. From a product perspective, we can quickly diagnose pain-points via usage data and then quickly address those problems via guides until product can make changes to the app.

User Experience, Medium Enterprise Computer Software Company

Pendo Customer Testimonial

We mostly use Pendo to provide messaging to new users and guide them through the most important features of our platform. It has been very helpful to ensure they are presented with resources right off the bat. It helps the CS team to know that we have done everything we can to lead users toward the information they need.

Customer Success, Medium Enterprise Media & Entertainment Company

Pendo Customer Testimonial

Pendo allows us to educate our users in an intuitive way, ensuring they see key messaging (whether it’s about new features, industry education, or opportunities). We’ve been able to find creative solutions to challenges without using precious developer hours, which is priceless to us.

Product Marketing Manager, Small Business Real Estate Company

Pendo Customer Testimonial

We have been running NPS through Pendo and directing the responses to a company-wide Slack channel. By doing so, it has given immediate visibility to current customer state and enables our Product team to see product-related feedback in real-time. Because of this, more Product to Customer calls have occurred and has led to great conversations with our customer base.

Taylor, Customer Success Operations, Terminus

Pendo Customer Testimonial

Since using Pendo, we have seen a greater level of trust and buy-in to our projects because we have visibility into user insights. We have also have been able to break old habits of only using email to communicate to our customers. Pendo has allowed us to become more creative overall.

Product Management Manager, Medium Enterprise Computer Software Company

Pendo Customer Testimonial

Pendo has made it easier to standardize our NPS and usage measurements across products. It put those metrics into the hands of more product managers.

Product Management Manager, Medium Enterprise Energy & Utilities Company

Pendo Customer Testimonial

Pendo helped us reduce support tickets, has given us insights to what user roles are more engaged, helped us onboard users to new features and made in-app communication easier.

Chief Product Officer, Medium Enterprise Financial Services Company

Pendo Customer Testimonial

With its ease of use, Pendo helps put the deployment and usage of web UI tracking directly into the hands of product owners most interested in them, freeing up resources from the technical teams that would typically be responsible for implementing them.

Business Professional , Large Enterprise Computer Software Company

Pendo Customer Testimonial

In app feature announcements are much more targeted, more granular, and created by non dev resources. We have a tremendous amount of customer data on usage and NPS, much more than we’d ever possibly get without Pendo.

Dan Larsen, Product Management Manager, Henry Schein, Inc.

Pendo Customer Satisfaction

99% of surveyed organizations are likely to recommend Pendo.*

99%

Pendo Customer Fact

Pendo for the Enterprise

After implementing Pendo, a Large Enterprise Professional Services Company saw a greater than 50% improvement in internal product data usage.

Pendo Customer Statistic

Compared against competitive solutions, 70% of surveyed organizations value Pendo’s product usage analytics the most.

70%

Pendo Customer Statistic

Compared against competitive solutions, 76% of surveyed organizations value Pendo’s targeted in-app guidance & messaging the most.

76%

Pendo Customer Satisfaction Rating

Pendo for Customer Success

Luke, a Customer Experience leader at Salesfusion, would be very likely to recommend Pendo for this reason:

Such an intuitive platform that is directly tied to results. Allows me to effectively measure customer health and usage within our platform and direct everyone to their own specific path of success.

Pendo Customer Testimonial

Pendo has enabled us to provide fact-based statistics to our leadership and sales organizations. There were many previous “myths” about our clients’ usage and patterns that have either been proven false or actually turned out to be true when analyzed against data captured from Pendo.

Riz Noorani, Director, Product Management, Wolters Kluwer, TeamMate

Pendo Customer Testimonial

Pendo for Customer Success

Being able to communicate with our customers in-app without Dev intervention has propelled our Customer Success organization to a much more effective place. Having detailed, segmented, and retroactive usage data has given us insights that we simply didn’t have before using Pendo.

Ashley McIlwain, Customer Success, Essity

Pendo Customer Testimonial

Pendo paid for itself as part of our GDPR efforts. We know who agreed to our terms of service and when. The product insights are invaluable, and the effort to set up in-product guides and nps is minimal. Great product all around.

User Experience, Enterprise Manufacturing Company

Pendo Customer Testimonial

Pendo has created a cross-functional organization strategy to address issues of feature adoption, trends, paths, and more. It has brought multiple teams across the organization together to improve the customer experience and adoption process.

Customer Marketing Manager, Large Enterprise Computer Software Company

Pendo Customer Statistic

Pendo for Enterprise Organizations

Since implementing Pendo, 100% of surveyed Large Enterprise Organizations confirmed that their team has saved 20+ hours/week on average.

100%

Pendo Customer Statistic

Pendo for Financial Services

Since implementing Pendo, 100% of surveyed Financial Services Organizations confirmed that their team has saved 20+ hours/week on average.

100%

Pendo Customer Statistic

Since implementing Pendo, 100% of surveyed Media & Entertainment organizations confirmed that their team has saved 20+ hours/week on average.

100%

Pendo Customer Statistic

Since implementing Pendo, 100% of surveyed Health Care organizations confirmed that their team has saved 20+ hours/week on average.

100%

Pendo Customer Statistic

When asked how Pendo has impacted the way that their customers engage with their product, 71% of surveyed organizations agreed that Pendo improved in-app communication.

71%

Pendo Customer Statistic

When asked how Pendo has impacted the way that their customers engage with their product, 55% of surveyed organizations agreed that Pendo increased product/feature adoption.

55%

Pendo Customer Statistic

Within their organization, 100% of surveyed organizations who selected improved customer satisfaction and NPS scores confirmed that their customer Success team leverages Pendo data and/or the platform.

100%

Pendo Customer Statistic

Prior to selecting Pendo, 35% of surveyed organizations who selected targeted in-app guidance & messaging evaluated WalkMe.

35%

Pendo Customer Statistic

Since implementing Pendo, 100% of surveyed organizations confirmed that their team has saved 20+ hours/week on average.

100%

Pendo Customer Statistic

After implementing Pendo, 64% of surveyed organizations saw a 26-50% improvement on their internal product data usage.

64%



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