TechValidate Research on Pendo

154 TechFacts – Page 4 of 6


Pendo Customer Testimonial

We are still in the infancy of our Pendo deployment but it has already begun to pay dividends. To date we have:

  • Implemented guides for the more complicated features within our product with no involvement from engineering.
  • Used usage statistics to identify actual user behavior when investigating support requests. Again, without involving engineering.
  • We are looking forward to implementing NPS soon and adding on more of our products into our multi-app instance.

Paul McClintock, Product Development Manager, TKXS

Pendo Customer Satisfaction Rating

Jillian Igarashi, a Director of Product Management at MoxiWorks, would be very likely to recommend Pendo for this reason:

Almost overnight, Pendo has transformed our product team from a group driven by hunches and assumptions to a data-driven department with incredible insights into our users’ behavior. Since deploying Pendo six months ago, we have used nearly every feature, from NPS surveys to sales funnels to the new retention feature. Everything goes to good use. It’s well worth the cost.

Pendo Customer Statistic

Pendo for Marketing

76% of surveyed customers whose marketing teams use Pendo saw an improvement in conversions and upsell opportunities using the Pendo platform.

76%

Pendo Customer Statistic

ROI for Product Led Organizations

68% of surveyed organizations who use Pendo across their product, customer Success, marketing and UX/Design teams confirmed the payback period for their investment to be 6 – 9 months.

68%

Pendo Customer Statistic

Pendo for Customer Success

95% of surveyed organizations whose customer success teams use Pendo saw improved customer satisfaction and NPS scores.

95%

Pendo Customer Testimonial

We were using Amplitude but since switching to Pendo have saved time and effort trying to get features tagged and named appropriately by the development teams. We can simply decide what we want to know when we need to know it!

Bob Samuels, Product Growth Manager, Widen

Pendo Customer Satisfaction Rating

An IT Manager at a large enterprise professional services company would be very likely to recommend Pendo for this reason:

One of the best tools I have ever used. Period!

Pendo Customer Satisfaction Rating

A Customer Marketing Manager at a large enterprise professional services company would be very likely to recommend Pendo for this reason:

Pendo provides insight into product usage and adoption data that would otherwise be unavailable to our company.

Pendo Customer Statistic

In surveyed organizations where Product, Customer Success, Marketing and UX/Design teams use Pendo, 66% saw a 5-10% improvement on their reduction in customer churn.

66%

Pendo Customer Statistic

Improve Onboarding

82% of surveyed organizations who chose Pendo in order to reduce the time and effort required to onboard new customers saw a 5-10% improvement in onboarding after implementation.

82%

Pendo Customer Statistic

Convert trials more quickly with Pendo

After implementing Pendo, 75% of surveyed organizations saw a 5-10% improvement on their trial conversion rate.

75%

Pendo Customer Statistic

Improved Onboarding with Pendo

After implementing Pendo, 74% of surveyed organizations saw a 5-10% improvement on their onboarding time & effort.

74%

Pendo Customer Testimonial

Our customer-facing teams are now more aware of the amount of usage our platform has, the features which our customers use and the adoption of new and improved technologies.

This has helped us to make better investments in our customer success by identifying the features and functions we believe can help specific customers with their needs, and to engage more knowledgeably with customers on their usage patterns and levels of engagement.

Chief Product Officer, Medium Enterprise Professional Services Company

Pendo Customer Testimonial

Pendo has allowed us to quantify feature adoption which we were not able to do prior to pendo.

Chris Castle, Director, Product Management, Blueprint Software Systems Inc.

Pendo Customer Statistic

Feature Adoption ROI

77% of surveyed organizations who implemented Pendo to improve feature adoption saw a return on their investment in the first 6-9 months.

77%

Pendo Customer Testimonial

Pendo has transformed the way we think about customer adoption and retention. It has helped new lead generation and production roadmapping.

Nick Schwartz, Senior Director, Managed Services, Sprinklr

Pendo Customer Statistic

After implementing Pendo, 100% of surveyed organizations who partnered with Pendo to improve retention saw a up to 5% improvement in reducing customer churn.

100%

Pendo Customer Statistic

After implementing Pendo, 61% of surveyed organizations who partnered with Pendo to provide product usage data to their teams saw a 5-10% improvement in customer churn.

61%

Pendo Customer Statistic

Compared against competitive solutions, 69% of surveyed organizations who chose Pendo for the value of it’s targeted in-app guidance & messaging saw an improvement in customer satisfaction and NPS scores .

69%

Pendo Customer Statistic

Within their organization, 97% of surveyed organizations who confirmed that their product team leverages Pendo data and/or the platform, said they improved new feature functionality and adoption.

97%

Pendo Customer Statistic

Within their organization, 100% of surveyed organizations who confirmed that their customer success team leverages Pendo data and/or the platform said they saw improved customer satisfaction and NPS scores.

100%

Pendo Customer Statistic

Compared against competitive solutions, 80% of surveyed organizations who chose Pendo for the value of the product’s targeted in-app guidance & messaging, said Pendo helped them create a more efficient onboarding experience.

80%

Pendo Customer Statistic

Prior to selecting Pendo, 55% of surveyed organizations who evaluated WalkMe, saw a return on their investment in 6 – 9 months.

55%

Pendo Customer Statistic

73% of surveyed organizations who implemented Pendo to overcome the challenge of reducing the time and effort required to onboard new customers, saw a return on investment in 6 – 9 months.

73%

Pendo Customer Statistic

91% of surveyed organizations who implemented Pendo to overcome the challenge of a lack of product usage data saw a return on their invest in 6-9 months.

91%

Pendo Customer Statistic

88% of surveyed organizations who implemented Pendo to overcome the challenge of improving feature adoption saw a return on their investment in 9-12 months.

88%

Pendo Customer Testimonial

We have leveraged Pendo for many Spanish language walkthroughs that have allowed our Customer Care team to reduce the number of calls related to several processes. It also eliminates the amount of time spent walking a customer through processes over the phone and allows them to self-serve on the website. We have also been able to complete polls, surveys on the website and collect metrics on users.

Customer Experience, Large Enterprise Financial Services Company

Pendo Customer Testimonial

We built an in-house tool specifically for in-product notifications, which worked fine for basic new feature notifications and PMs could add/edit notifications without Engineering involvement. But any new feature that our Product Management team needed, meant prioritizing extra Engineering effort, which didn’t quite work well. Pendo had the answers to all of these problems, so it was a no-brainer to make the switch after deeply considering the solutions it provided.

Yash, Engineer, Coursera

Pendo Customer Testimonial

Pendo has allowed our B2B organization to create customizable and intelligent guides for our clientele that we were not able to easily create beforehand. We have an extremely technical BI product that sometimes requires a lot of technical training, so for us to make automated, dynamic guides that can aid our users in understanding key metrics and data points is an extremely big win for our entire company.

Nicholas Chu, Product Manager, Numerator (Formerly Infoscout)

Pendo Customer Testimonial

Our entire team, including the C-level, uses Pendo insights to understand how users are interacting with our platform, where the bottlenecks and pain points are, and what we can do to improve our retention rates. We are also very excited to have the flexibility to create and launch guides without having to spend limited engineering time.

Product Management Manager, Small Business Computer Software Company




More Research on Pendo