TechValidate Research on Pendo

154 TechFacts – Page 3 of 6


Pendo Customer Testimonial

Pendo for Education

Pendo has given us insights into what we need to prioritize. In-app surveys have allowed us to keep key clients happy. With Pendo, we can to test UI changes with guides before dedicating engineering resources to code.

Director of Product Management, Educational Institution

Pendo Customer Statistic

Pendo for the Enterprise

90% of surveyed enterprise customers’ teams have saved 10-15 hours/week or more since implementing Pendo.

90%

Pendo Customer Statistic

Pendo for the Enterprise

83% of surveyed enterprise customers improved in-app communication since implementing Pendo.

83%

Pendo Customer Testimonial

Pendo for the Enterprise

Pendo allows us to provide a smooth client onboarding process and reduces pain for internal teams because development hours get focused elsewhere.

User Experience, Fortune 500 Professional Services Company

Pendo Customer Fact

Pendo for the Enterprise

A large enterprise computer software company increased engineer productivity/reduced engineering resources by 11-25% after implementing Pendo.

Pendo Customer Fact

Pendo for Customer Success

Salesforce Maps improved customer satisfaction & NPS score by 11-25% after implementing Pendo.

Pendo Customer Fact

Pendo for Health Care Tech

A medium enterprise health care company increased engineer productivity/reduced engineering resources by 5-10% after implementing Pendo.

Pendo Customer Fact

Pendo for Healthcare Companies

A medium enterprise health care company increased product/feature adoption by > 50% after implementing Pendo.

Pendo Customer Fact

A medium enterprise professional services company improved customer satisfaction & NPS score by 5-10% after implementing Pendo.

Pendo Customer Testimonial

Pendo has added a level of autonomy to our in-app help publishing process that I never thought was possible. No more competing for developer resources when an update needs to be published. I have complete control.

Jason Miller, Sr. Technical Writer, Springbrook Software

Pendo Customer Testimonial

Pendo has allowed us, for the first time as a CS organization, to understand and take action on the behavior of our users in a non-invasive and incredibly efficient way.

Ashley Mcilwain, Customer Success Manager, Essity

Pendo Customer Testimonial

We had no view into customer usage of our product. Now we have a robust customer health score using Pendo’s BDF methodology. We’re also making inroads with our in-product guides/training. Pendo has also been central to our major UI overhaul which is launching this year.

Director of Customer Success, Medium Enterprise Computer Software Company

Pendo Customer Statistic

65% of surveyed enterprise customers reduced support costs by 5-10% or more after implementing Pendo.

65%

Pendo Customer Statistic

76% of surveyed enterprise customers increased product/feature adoption by 5-10% or more after implementing Pendo.

76%

Pendo Customer Statistic

Pendo for the Enterprise

95% of surveyed enterprise customers’ teams have saved 15-20 hours/week or more since implementing Pendo.

95%

Pendo Customer Statistic

Pendo for the Enterprise

63% of surveyed enterprise customers rate Pendo’s customer support as best in class.

63%

Pendo Customer Statistic

Pendo for the Enterprise

82% of surveyed enterprise customers improved in-app communication since implementing Pendo.

82%

Pendo Customer Testimonial

Pendo has allowed multiple teams across our Org to gain better and more in depth insights into the usage of our product by our customers. This has affected everything from Renewals/Retention to Product add-on decision by the Dev team.

Spencer Brown, Customer Success Manager, Salesforce Maps

Pendo Customer Fact

Red Hat increased engineer productivity and reduced engineering resources by 5-10% after implementing Pendo.

Pendo Customer Satisfaction Rating

A User Experience Manager at a large enterprise computer software company would be very likely to recommend Pendo for this reason:

Pendo has allowed my team (non-technical) to address gaps in the product experience without the expense (time, effort) of working directly with our development team.

Pendo Customer Testimonial

Pendo Mobile

Pendo has been helpful in every stage of the customer journey for our mobile application from onboarding to engagement and retention. We’ve used Pendo for guiding our customers in our app, for reducing customer complaints and queries, for engaging customers, and collecting feedback. This has helped us to significantly reduce the time spent on customer communications, platform development, etc. and to increase customer engagement and satisfaction.

Anupam Jayadeep, Product Owner, LuLu Exchange

Pendo Customer Statistic

Reduce Customer Churn

65% of surveyed organizations reduced customer churn by 5-10% or more after implementing Pendo.

65%

Pendo Customer Statistic

93% of surveyed Fortune 500, Global 500, S&P 500, and Large Enterprise organizations saved 15-20 hours/week or more since implementing Pendo.

93%

Pendo Customer Statistic

Feature Adoption

95% of surveyed organizations whose product teams use Pendo saw an increase in product/feature adoption.

95%

Pendo Customer Statistic

Product Led Organizations

Of surveyed organizations whose Product, Customer Success or Marketing teams use Pendo, 95% say they improved their internal product data usage by 5-10%.

95%

Pendo Customer Fact

ShipBob saw a 26-50% improvement in onboarding time & effort after implementing Pendo.

Pendo Customer Satisfaction Rating

A Product Management Manager at a medium enterprise health care company would be very likely to recommend Pendo for this reason:

I have used Pendo in 2 companies and I find it very useful for qualitative and quantitative data analysis around user satisfaction and engagement.

Pendo Customer Testimonial

Our communication with end-users through guides is exponentially faster. CS can configure a guide within minutes when it would take a developer 3 weeks to build, QA, and deploy.

Alex Reilly, Customer Success, Infor Global Solutions

Pendo Customer Fact

After implementing Pendo, SolarWinds, Inc. saw a 11-25% improvement in onboarding time & effort.

Pendo Customer Fact

Since implementing Pendo, RAPID7’s team has saved 20+ hours/week on average.




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