TechValidate Research on Pendo

154 TechFacts – Page 2 of 6


Pendo Customer Testimonial

Nelnet Testimonial

Pendo has helped our organization focus on quality data and target our users with messaging and in-app content to increase engagement to levels we’ve never seen before.

Liz Feller, In App Help Administrator, Nelnet Business Services

Pendo Customer Testimonial

ADP Testimonial

We’re new to Pendo and the first big project where I saw huge impact was ‘COVID-19’. We were able to communicate as frequently as we needed, pointed them at the right direction to get the data they need for PPP processes, walked them through PPP flows so they can complete their task, and used utilization stats for designing data-driven experiences.

Mrinalini ., User Experience, Automatic Data Processing, Inc.

Pendo Customer Statistic

Pendo Integrations

67% of surveyed customers who integrate Pendo with Salesforce saw a return on their investments in 6 – 9 months or less.

67%

Pendo Customer Testimonial

Pendo has positively impacted our product experience in many ways including:

  • Account engagement with the app
  • Account engagement with key features
  • Identifying account “usage champions”
  • In-app account notification
  • Helping with risk playbooks/ABM
  • Engagement with resources

And we want to do more.

Chief Customer Officer, Medium Enterprise Computer Software Company

Pendo Customer Testimonial

Pendo has enabled our CS organization to be much more data-driven in our measurement of adoption and the “health” of our customer base. The team has been successful in targeting troublesome features for our customers, implementing guides to reduce support ticket volume and increase utilization.

VP of Customer Success, Medium Enterprise Educational Institution Company

Pendo Feedback Customer Statistic

Pendo ROI

82% of surveyed customers saw payback in 6-9 months after investing in Pendo Feedback.

82%

Pendo Feedback Customer Fact

Verizon saw payback in 6-9 months after investing in Pendo Feedback.

Pendo Feedback Customer Statistic

Increase Team Productivity

63% of surveyed customers saw 11-25% increased team productivity by reducing manual feedback collection and aggregating activities after implementing Pendo Feedback.

63%

Pendo Feedback Customer Statistic

Increase NPS with Pendo

64% of surveyed customers saw 5-10% increased NPS through improved product development transparency after implementing Pendo Feedback.

64%

Pendo Feedback Customer Statistic

Reduce Customer Churn

61% of surveyed customers saw 5-10% reduction in churn through product innovation after implementing Pendo Feedback.

61%

Pendo Feedback Customer Statistic

53% of surveyed customers saw 11-25% decreased product team time dedicated to analyzing feedback after implementing Pendo Feedback.

53%

Pendo Feedback Customer Statistic

Support Ticket Deflection

62% of surveyed customers saw 5-10% reduction in support tickets/calls and time to resolution after implementing Pendo Feedback.

62%

Pendo Feedback Customer Statistic

Improved Engineering Productivity

56% of surveyed customers saw 5-10% increased engineering productivity after implementing Pendo Feedback.

56%

Pendo Feedback Customer Satisfaction Rating

A Director of Customer Success at a small business health care company would be very likely to recommend Pendo Feedback for this reason:

Pendo has the ability to improve your SaaS product by providing value and feedback to several different departments, serving your customers both directly and indirectly.

Pendo Feedback Customer Testimonial

We now have a place for our CSMs to follow the status of feedback requests. Before, we often heard that feedback would go ‘into the void,’ and they didn’t know where it was. CSMs were trying to do it themselves with spreadsheets, and now they don’t have to.

Josh Todd, Product Manager, TUNE

Pendo Customer Statistic

72% of surveyed customers saw a return on their investment in Pendo within 6 – 9 months or sooner.

72%

Pendo Customer Statistic

68% of surveyed customers value Pendo’s product usage analytics when compared against competitive solutions.

68%

Pendo Customer Statistic

69% of surveyed customers value Pendo’s targeted in-app guidance & messaging when compared against competitive solutions.

69%

Pendo Customer Statistic

Pendo for Financial Services

91% of surveyed Financial Services customers reduced support costs by 5-10% or more after implementing Pendo.

91%

Pendo Customer Statistic

Pendo for Financial Services

77% of surveyed Financial Services customers improved customer satisfaction & NPS score by 5-10% or more after implementing Pendo.

77%

Pendo Customer Statistic

Pendo for Financial Services

74% of surveyed Financial Services customers improved in-app communication since implementing Pendo.

74%

Pendo Customer Satisfaction Rating

A Product Manager at an S&P 500 financial services company would be very likely to recommend Pendo for this reason:

As a Product Person, this app is really better than sliced bread. Not only do we get data to inform us about how the app is being used, but with guides and the resource center, we can go the next step and show them how to use it for the best effect.

Pendo Customer Statistic

54% of surveyed customers saw a return on their investment in Pendo within 3 – 6 months or sooner.

54%

Pendo Customer Fact

Pendo for the Enterprise

A large enterprise computer software company saw a return on their investment in Pendo within 1 – 3 months.

Pendo Customer Satisfaction Rating

Matthew Hillier, a VP of Product at CloudPay, would be very likely to recommend Pendo for this reason:

So far, our experience with both the Pendo applications and the Pendo team has been fantastic. The platform gives us a wonderful mix, being able to review user behavior at a data-level, as well as the tools to be able to influence behavior through the in-app messaging and feedback items.

Pendo is also continually improving its solution – the feedback loop with the team feels good and their direction with the product all feels like it feeds nicely into the vision and mission laid out in the quarterly customer forums.

Pendo Customer Testimonial

Pendo has greatly influenced our design decisions, bringing certain areas of our application that we previously didn’t realize were incredibly critical to our clients to the forefront. It’s provided a lot of insights into workarounds our customers had invented and provided many opportunities for training or workflow optimizations. Pendo has also been instrumental in our re-imagining of how we target audiences for a beta, roll out beta features, and continue to message or gather feedback during testing periods.

James Fuston, Engineer, Emma

Pendo Customer Fact

Nielsen saw a return on their investment in Pendo within
6 – 9 months.

Pendo Customer Statistic

Pendo Customer Support

62% of surveyed enterprise customers rate Pendo’s customer support as best in class.

62%

Pendo Customer Fact

Pendo for Financial Services

A large enterprise financial services company improved onboarding time & effort by 26-50% after implementing Pendo.

Pendo Customer Testimonial

Pendo for the Enterprise

I am able to make decisions based on data rather than extrapolating from a handful of user comments.

Allie Jacobs, User Experience, Red Hat




More Research on Pendo