TechValidate Research on Pendo

154 TechFacts – Page 1 of 6


Pendo Customer Statistic

Improve in-app communication

70% of surveyed organizations implemented Pendo to improve in-app communication.

70%

Pendo Customer Statistic

Pendo’s targeted in-app guidance & messaging

74% of surveyed organizations value Pendo’s targeted in-app guidance & messaging the most, compared against competitive solutions.

74%

Pendo Customer Fact

Since implementing Pendo, PrimeRevenue has optimized their feature adoption and increased visibility of product usage data.

Pendo Customer Fact

Since implementing Pendo, DaVita Inc. has improved user onboarding and increased visibility of their product usage data.

Pendo Customer Statistic

79% of surveyed organizations that integrate Pendo with Salesforce have experienced increased visibility of product usage data, since implementing Pendo.

79%

Pendo Customer Statistic

3 out of 4 surveyed organizations saw an up to 25% increase in usage of product data for internal decision making after implementing Pendo.

Pendo Customer Statistic

70% of surveyed Financial Services organizations have experienced an increase in qualitative metrics, since implementing Pendo.

70%

Pendo Customer Statistic

97% of surveyed Financial Services organizations have increased the visibility of their product usage data since implementing Pendo.

97%

Pendo Customer Fact

After implementing Pendo, Curalate saw a 26 – 50% increase in speed of product innovation.

Pendo Customer Fact

After implementing Pendo, Sentry Data Systems saw a greater than 50% increase in usage of product data for internal decision making.

Pendo Customer Fact

Fast ROI with Pendo

Sentry Data Systems realized a return on their investment with Pendo within the first 3 months.

Pendo Customer Statistic

Over 2 out of 3 surveyed medium enterprise organizations realized a full payback in their investment with Pendo within the first 9 months.

Pendo Customer Statistic

20% of surveyed organizations have been able to identify expansion opportunities more quickly, since implementing Pendo.

20%

Pendo Customer Statistic

Over half of surveyed healthcare organizations have optimized their feature adoption, since implementing Pendo.

Pendo Customer Statistic

Resource Center

49% of organizations who use the Resource Center have experienced optimized feature adoption, since implementing Pendo.

49%

Pendo Customer Statistic

76% of organizations who integrate with Salesforce saw a payback in their investment with Pendo in less than 12 months.

76%

Pendo Customer Statistic

Feature Adoption

48% of surveyed organizations have experienced optimized feature adoption, since implementing Pendo.

48%

Pendo Customer Statistic

50% of organizations realized a payback in their investment with Pendo in 3 – 6 months.

50%

Pendo Customer Statistic

33% of organizations saw a 11 – 25% increase in speed of product innovation after implementing Pendo.

33%

Pendo Customer Statistic

33% of organizations saw a 11 – 25% increase in free to paid conversion rates after implementing Pendo.

33%

Pendo Customer Statistic

53% of organizations saw a 26 – 50% improvement in delivery of customer communication at scale after implementing Pendo.

53%

Pendo Customer Statistic

36% of organizations saw a 11 – 25% increase in cross-sell and expansion activities after implementing Pendo.

36%

Pendo Customer Statistic

38% of surveyed organizations saw a 11 – 25% reduction in employee resource costs (customer support, engineering, etc.) after implementing Pendo.

38%

Pendo Customer Statistic

Customer Retention

30% of surveyed organizations saw a 11 – 25% increase in customer retention after implementing Pendo.

Pendo Customer Statistic

52% of surveyed organizations saw a 11 – 25% increase in product/feature adoption after implementing Pendo.

52%

Pendo Customer Statistic

53% of organizations saw a 26 – 50% increase in using product data for internal decision making after implementing Pendo.

53%

Pendo Customer Testimonial

The operational impact that Pendo has had at Red Hat:

With Pendo we’re simply doing things we would not have done before, or might have had to wait numerous development cycles to prioritize. Our org values new feature delivery, so when we’ve noticed users not understanding an existing concept in the UI, we’re no longer waiting for engineers to retroactively add explanatory tooltips or overlay guidance. Instead, designers can add them and engineers can keep precious cycles focused on delivering new product value.

Jeremy Perry, Senior Manager, User Experience Design, Red Hat, Inc.

Pendo Customer Testimonial

The operational impact that Pendo has had at Restaurant365:

We use Pendo to deliver over 600 tooltips in our application. Including other guides (walkthrough and notification) I’ve authored over 900 total guides to date. These allow us a level of customer engagement that was not previously possible. Pendo gives us insights into our app usage that was either impossible, or incredibly difficult to obtain previously. In-app engagements and analytics have provide immense operational impact for our organization.

Colin Blair, Customer Success Operations, Restaurant365

Pendo Customer Testimonial

The operational impact that Pendo has had:

A single data source for product usage has been instrumental – eliminates searching for “needles in a haystack” and having to go through other departments for such requests.

Analisa Meyer, Product Manager, UnitedHealth Group Incorporated

Pendo Customer Testimonial

The operational impact that Pendo has had:

A greater focus on comparing anecdotal with analytical data to understand user behavior. It has been instrumental in tracking feature adoption such that we have started to build OKRs around certain feature adoption.

Director of Product Management, Verizon Media




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