TechValidate Research on Pendo

192 TechFacts – Page 1 of 7


Pendo Customer Statistic

The majority of respondents increased revenue retention by 15% on average.

Pendo Customer Statistic

The majority of respondents increased customer retention by 5% on average.

Pendo Customer Statistic

The majority of respondents were able to collect product ROI data 30% faster on average

Pendo Customer Statistic

The majority of respondents reduced time for product/customer feedback collection by 30% on average.

Pendo Customer Statistic

The majority of respondents reduced roadmapping time by 30% on average.

Pendo Customer Statistic

The majority of respondents reduced user onboarding time by 27.5% on average.

Pendo Customer Statistic

The majority of respondents were able to collect product data 30% faster on average

Pendo Customer Statistic

The majority of respondents reduced the number of support tickets by 15% on average.

Pendo Customer Statistic

The majority of respondents increased total active users by 27.5% on average.

Pendo Customer Statistic

The majority of respondents increased qualified leads by 30% on average.

Pendo Customer Statistic

35% of surveyed organizations saw a 11-25% improvement in increase in engineering efficiencies after implementing Pendo.

Pendo Customer Testimonial

Pendo has provided a meaningful insight into who are users are, and what they are doing. This holistic overview helps us plan what we can/should do next.

Stephen Cunliffe, Principle Engineer, pointclickcare.com

Pendo Customer Statistic

66% of surveyed organizations who implemented Pendo to improve user experience saw a return on their investment in 9 months or less.

66%

Pendo Customer Statistic

58% of surveyed customers who implemented Pendo to improve user experience saw a return on investment in 6 months or less

58%

Pendo Customer Testimonial

Let’s put it this way. We just acquired a company, and the first thing that we did was install the Pendo snippet in the application. It was the first code release after the deal was finalized.

Colin Blair, Customer Success Operations, Restaurant365

Pendo Customer Fact

After implementing Pendo, Mercer saw up to a 50% increase in engineering efficiencies.

Pendo Customer Satisfaction Rating

An UX Designer at a medium enterprise healthcare company would be likely to recommend Pendo for this reason:

Pendo has provided us with excellent TAM support and we’ve seen a payback period on our investment in less than three months. We are able to reach our customers with just-in-time notifications and task assistance and our Pendo guides have decreased calls to our Support team.

Pendo Customer Testimonial

We are able to reach our customers with just-in-time notifications and task assistance. This has been especially important during this pandemic. Our Pendo guides have decreased calls to our Support team.

UX Designer, Medium Enterprise Healthcare Company

Pendo Customer Satisfaction Rating

Kristine Deitz, a Product Manager at Renaissance Learning, would be very likely to recommend Pendo for this reason:

Pendo has provided new ways for us to connect with and learn about our customers. The insights we are gathering from the analytics side have helped shift our organization to be more customer centric in our thinking and designing.

Pendo Customer Testimonial

We now have much more visibility on the usage and behavior of users across our platform, which has empowered the team to be able to bring a measure of metrics and data to back-up their decisions at both a user-forum and stakeholder/executive level.

Matthew Hillier, VP of Product, CloudPay

Pendo Customer Testimonial

Pendo helps us identify HOW clients are actually using our tools and inform how high or low touch they are so we know where and how to invest accordingly; not solely relying on pure dollars anymore! It’s been both a huge cost saver for our product investment and an efficiency driver of knowing where to invest.

Garret Ohringer, Customer Success Manager, Verizon Media

Pendo Customer Testimonial

Pendo gives us the ability to understand how our mobile apps are used so that we can better plan and develop our roadmap.

Dale Emrich, Director of Products, Energy Analytics Mobile Platform, Enverus

Pendo Customer Testimonial

Pendo has allowed us to communicate directly to our employees to ensure that they are using our application to its fullest potential as they serve our clients. Our users are more self-sufficient when acclimating themselves to our site, and we can now analyze product usage and determine where we should prioritize our development and support efforts.

Product Manager, Global 500 Professional Services Company

Pendo Customer Statistic

85% of surveyed organizations who use Pendo Mobile saw an increase in their product feature adoption.

85%

Pendo Customer Fact

Since implementing Pendo, Curalate’s team has saved 20+ hours/week on average daily.

Pendo Customer Testimonial

Opened the eyes of a lot of folks when it comes to understanding the potential of the insight we can get from Pendo data presentation. Additionally, use of Guides has been a game-changer for our marketing and training teams.

Product Manager, S&P 500 Financial Services Company

Pendo Customer Testimonial

We have access to much more data than we have ever had before.

Jim Hendrix, Director of Product Management, Mercer LLC

Pendo Customer Testimonial

Pendo has allowed us to communicate to our users in a different way and reach them where they are.

Product Manager, Fortune 500 Hospitality Company

Pendo Customer Statistic

2/3 of surveyed organizations saw a 5-10% increase in NPS score after implementing Pendo.

Pendo Customer Statistic

76% of surveyed organizations saw a 5-10% improvement in increase in product/feature adoption after implementing Pendo.




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