TechValidate Research on Pendo

142 TechFacts – Page 1 of 5


Pendo Customer Statistic

20% of surveyed organizations have been able to identify expansion opportunities more quickly, since implementing Pendo.

20%

Pendo Customer Statistic

51% of surveyed Healthcare organizations have experienced optimized feature adoption, since implementing Pendo.

51%

Pendo Customer Statistic

Resource Center

49% of organizations who use the Resource Center have experienced optimized feature adoption, since implementing Pendo.

49%

Pendo Customer Statistic

76% of organizations who integrate with Salesforce saw a payback in their investment with Pendo in less than 12 months.

76%

Pendo Customer Statistic

Feature Adoption

48% of surveyed organizations have experienced optimized feature adoption, since implementing Pendo.

48%

Pendo Customer Statistic

50% of organizations realized a payback in their investment with Pendo in 3 – 6 months.

50%

Pendo Customer Statistic

33% of organizations saw a 11 – 25% increase in speed of product innovation after implementing Pendo.

33%

Pendo Customer Statistic

33% of organizations saw a 11 – 25% increase in free to paid conversion rates after implementing Pendo.

33%

Pendo Customer Statistic

53% of organizations saw a 26 – 50% improvement in delivery of customer communication at scale after implementing Pendo.

53%

Pendo Customer Statistic

36% of organizations saw a 11 – 25% increase in cross-sell and expansion activities after implementing Pendo.

36%

Pendo Customer Statistic

38% of surveyed organizations saw a 11 – 25% reduction in employee resource costs (customer support, engineering, etc.) after implementing Pendo.

38%

Pendo Customer Statistic

Customer Retention

30% of surveyed organizations saw a 11 – 25% increase in customer retention after implementing Pendo.

Pendo Customer Statistic

52% of surveyed organizations saw a 11 – 25% increase in product/feature adoption after implementing Pendo.

52%

Pendo Customer Statistic

53% of organizations saw a 26 – 50% increase in using product data for internal decision making after implementing Pendo.

53%

Pendo Customer Testimonial

The operational impact that Pendo has had at Red Hat:

With Pendo we’re simply doing things we would not have done before, or might have had to wait numerous development cycles to prioritize. Our org values new feature delivery, so when we’ve noticed users not understanding an existing concept in the UI, we’re no longer waiting for engineers to retroactively add explanatory tooltips or overlay guidance. Instead, designers can add them and engineers can keep precious cycles focused on delivering new product value.

Jeremy Perry, Senior Manager, User Experience Design, Red Hat, Inc.

Pendo Customer Testimonial

The operational impact that Pendo has had at Restaurant365:

We use Pendo to deliver over 600 tooltips in our application. Including other guides (walkthrough and notification) I’ve authored over 900 total guides to date. These allow us a level of customer engagement that was not previously possible. Pendo gives us insights into our app usage that was either impossible, or incredibly difficult to obtain previously. In-app engagements and analytics have provide immense operational impact for our organization.

Colin Blair, Customer Success Operations, Restaurant365

Pendo Customer Testimonial

The operational impact that Pendo has had:

A single data source for product usage has been instrumental – eliminates searching for “needles in a haystack” and having to go through other departments for such requests.

Analisa Meyer, Product Manager, UnitedHealth Group Incorporated

Pendo Customer Testimonial

The operational impact that Pendo has had:

A greater focus on comparing anecdotal with analytical data to understand user behavior. It has been instrumental in tracking feature adoption such that we have started to build OKRs around certain feature adoption.

Director of Product Management, Verizon Media

Pendo Customer Testimonial

Nelnet Testimonial

Pendo has helped our organization focus on quality data and target our users with messaging and in-app content to increase engagement to levels we’ve never seen before.

Liz Feller, In App Help Administrator, Nelnet Business Services

Pendo Customer Testimonial

ADP Testimonial

We’re new to Pendo and the first big project where I saw huge impact was ‘COVID-19’. We were able to communicate as frequently as we needed, pointed them at the right direction to get the data they need for PPP processes, walked them through PPP flows so they can complete their task, and used utilization stats for designing data-driven experiences.

Mrinalini ., User Experience, Automatic Data Processing, Inc.

Pendo Customer Statistic

Pendo Integrations

67% of surveyed customers who integrate Pendo with Salesforce saw a return on their investments in 6 – 9 months or less.

67%

Pendo Customer Testimonial

Pendo has positively impacted our product experience in many ways including:

  • Account engagement with the app
  • Account engagement with key features
  • Identifying account “usage champions”
  • In-app account notification
  • Helping with risk playbooks/ABM
  • Engagement with resources

And we want to do more.

Chief Customer Officer, Medium Enterprise Computer Software Company

Pendo Customer Testimonial

Pendo has enabled our CS organization to be much more data-driven in our measurement of adoption and the “health” of our customer base. The team has been successful in targeting troublesome features for our customers, implementing guides to reduce support ticket volume and increase utilization.

VP of Customer Success, Medium Enterprise Educational Institution Company

Pendo Feedback Customer Statistic

Pendo ROI

82% of surveyed customers saw payback in 6-9 months after investing in Pendo Feedback.

82%

Pendo Feedback Customer Fact

Verizon saw payback in 6-9 months after investing in Pendo Feedback.

Pendo Feedback Customer Statistic

Increase Team Productivity

63% of surveyed customers saw 11-25% increased team productivity by reducing manual feedback collection and aggregating activities after implementing Pendo Feedback.

63%

Pendo Feedback Customer Statistic

Increase NPS with Pendo

64% of surveyed customers saw 5-10% increased NPS through improved product development transparency after implementing Pendo Feedback.

64%

Pendo Feedback Customer Statistic

Reduce Customer Churn

61% of surveyed customers saw 5-10% reduction in churn through product innovation after implementing Pendo Feedback.

61%

Pendo Feedback Customer Statistic

53% of surveyed customers saw 11-25% decreased product team time dedicated to analyzing feedback after implementing Pendo Feedback.

53%

Pendo Feedback Customer Statistic

Support Ticket Deflection

62% of surveyed customers saw 5-10% reduction in support tickets/calls and time to resolution after implementing Pendo Feedback.

62%



More Research on Pendo