TechValidate Research on PCBB

8 Charts


PCBB Advisory Services Customer Research

Reasons CECL FIT Was Selected Over Competition

Expertise of the team
82%
Flexibility of the solution with a variety of tiers
73%
Competitively priced
64%
PCBB is a bank and understands the compliance requirements better than other competitors
55%

PCBB Advisory Services Customer Research

Key Benefits of Profitability FIT

(percent of customers)

Provide robust data to guide loan pricing
67%
Maximize income based on customer relationship
52%
Retaining the right customers for the long-term
48%
Builds intellectual capital and stronger bankers
38%

PCBB Advisory Services Customer Research

Reasons Profitability FIT Was Selected Over Competition

Competitively priced
41%
Meets the needs of various roles and departments
41%
Ability to leverage data outside of our core system to achieve a comprehensive view of customers
32%
Flexibility of the solution to grow with my institution as its needs change
32%

PCBB Advisory Services Customer Research

What challenges were you trying to solve before you started using Profitability FIT?

Inconsistent loan pricing
67%
Unable to easily see the full customer relationship
54%
Unable to identify who our most profitable customers were
50%
Not pricing loans competitively
46%

PCBB Customer Research

Key Benefits of BLP
(percent of BLP customers)

Increased competitive advantage
84%
Mitigated interest rate risk
71%
Customer retention
69%
Attracted new customers
57%
Loan portfolio growth and diversification
47%
Generated more lending income
43%

PCBB Customer Research

Reasons BLP Was Selected Over Competition

Allows my institution to be more competitive
81%
Expertise of the team
68%
PCBB helps my institution explain the solution to my borrower
65%
Competitive rates
54%
PCBB doesn’t compete against me
46%

PCBB Customer Research

What challenges were you trying to solve before you began using BLP?

Losing deals to competition that could offer longer-term rates
84%
Managing interest rate risk for bank and borrower
60%
Looking for more fee income
37%
Aversion to swaps
34%

PCBB Customer Research

PCBB Stands Out From Competition

Select all aspects where PCBB stands out from the competition

Allows my institution to be more competitive in the marketplace
91%
Provides outstanding customer service
82%
Provides insights so we can make better-informed decisions
68%



More Research on PCBB