TechValidate Research on PCBB

11 Charts


PCBB Customer Research

International Services Solve Many Challenges for Customers

What challenges were you trying to solve before you began using International Services from PCBB?

Slow and inefficient method for processing international payments
55%
Our previous process was very manual
47%
Lack of customer service from current provider
37%
Losing customers
3%

PCBB Customer Research

Key Benefits of International Services

(Percent of PCBB Customers)

Operating more efficiently
82%
Outstanding customer service from PCBB
74%

PCBB Customer Research

Top Reasons Executives’ Choose PCBB’s International Services Over Competition

Expertise of the team
92%
Quick to implement international services and meet our customers’ needs
58%
Automated straight-through processing for international payments
58%
Competitively priced
58%

PCBB Customer Research

Reasons International Services from PCBB Were Selected Over Competition

Expertise of the team
57%
Quick to implement international services and meet our customers’ needs
54%
Automated straight-through processing for international payments
49%
Competitively priced
49%

PCBB Advisory Services Customer Research

Key Benefits of Profitability FIT

(percent of customers)

Provide robust data to guide loan pricing
67%
Maximize income based on customer relationship
52%
Retaining the right customers for the long-term
48%
Builds intellectual capital and stronger bankers
38%

PCBB Advisory Services Customer Research

Reasons Profitability FIT Was Selected Over Competition

Competitively priced
41%
Meets the needs of various roles and departments
41%
Ability to leverage data outside of our core system to achieve a comprehensive view of customers
32%
Flexibility of the solution to grow with my institution as its needs change
32%

PCBB Advisory Services Customer Research

What challenges were you trying to solve before you started using Profitability FIT?

Inconsistent loan pricing
67%
Unable to easily see the full customer relationship
54%
Unable to identify who our most profitable customers were
50%
Not pricing loans competitively
46%

PCBB Customer Research

Key Benefits of BLP
(percent of BLP customers)

Increased competitive advantage
84%
Mitigated interest rate risk
71%
Customer retention
69%
Attracted new customers
57%
Loan portfolio growth and diversification
47%
Generated more lending income
43%

PCBB Customer Research

Reasons BLP Was Selected Over Competition

Allows my institution to be more competitive
81%
Expertise of the team
68%
PCBB helps my institution explain the solution to my borrower
65%
Competitive rates
54%
PCBB doesn’t compete against me
46%

PCBB Customer Research

What challenges were you trying to solve before you began using BLP?

Losing deals to competition that could offer longer-term rates
84%
Managing interest rate risk for bank and borrower
60%
Looking for more fee income
37%
Aversion to swaps
34%

PCBB Customer Research

PCBB Stands Out From Competition

Select all aspects where PCBB stands out from the competition

Allows my institution to be more competitive in the marketplace
91%
Provides outstanding customer service
82%
Provides insights so we can make better-informed decisions
68%



More Research on PCBB