TechValidate Research on PCBB


PCBB Case Study

The Bank Of Delmarva Wins More Deals With BLP

Introduction

This case study of The Bank of Delmarva is based on a February 2021 survey of PCBB customers by TechValidate, a 3rd-party research service.

“BLP is an invaluable hedging tool that improves our ability to compete in our market and meet our borrowers’ needs.”

Challenges

The Bank of Delmarva ultimately selected PCBB and Borrower’s Loan Protection (BLP) when faced with several business challenges including:

  • Losing deals to competition that could offer longer-term rates
  • Looking for more fee income
  • Aversion to swaps

Use Case

The Bank of Delmarva chose PCBB’s BLP solution because PCBB stands out from the competition in a number of areas:

1. Provides insights so they can make better-informed decisions
2. Allows their institution to be more competitive in the marketplace
3. Provides outstanding customer service

Also, BLP provides advantages over the competition including:
1. Offers competitive rates
2. Generates fee income for their institution
3. Helps their institution explain the solution to their borrower
4. Allows their institution to be more competitive

Results

The Bank of Delmarva experienced many benefits after using BLP with their customers. The specific benefits include:

  • Greater competitive advantage
  • More lending income
  • Increased customer retention

Using BLP, The Bank of Delmarva achieved the following results:

  • They generated 11-15% additional fee income in a given year using BLP.
  • They won 51-75% of competitive deals using BLP.




About This Data

This data was sourced directly from verified users of PCBB by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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