TechValidate Research on PCBB

These pages present data that TechValidate has sourced via direct research with verified customers and users of PCBB. TechValidate stands behind the authenticity of all published data. Learn more »



160 Customers Surveyed

1,068 Data Points Collected

19 Published TechFacts

8 Published Charts

2 Published Case Studies



Selected Research Highlights


PCBB Case Study

The Bank Of Delmarva Wins More Deals With BLP

Introduction

This case study of The Bank of Delmarva is based on a February 2021 survey of PCBB customers by TechValidate, a 3rd-party research service.

“BLP is an invaluable hedging tool that improves our ability to compete in our market and meet our borrowers’ needs.”

Challenges

The Bank of Delmarva ultimately selected PCBB and Borrower’s Loan Protection (BLP) when faced with several business challenges including:

  • Losing deals to competition that could offer longer-term rates
  • Looking for more fee income
  • Aversion to swaps

Use Case

The Bank of Delmarva chose PCBB’s BLP solution because PCBB stands out from the competition in a number of areas:

1. Provides insights so they can make better-informed decisions
2. Allows their institution to be more competitive in the marketplace
3. Provides outstanding customer service

Also, BLP provides advantages over the competition including:
1. Offers competitive rates
2. Generates fee income for their institution
3. Helps their institution explain the solution to their borrower
4. Allows their institution to be more competitive

Results

The Bank of Delmarva experienced many benefits after using BLP with their customers. The specific benefits include:

  • Greater competitive advantage
  • More lending income
  • Increased customer retention

Using BLP, The Bank of Delmarva achieved the following results:

  • They generated 11-15% additional fee income in a given year using BLP.
  • They won 51-75% of competitive deals using BLP.

PCBB Customer Statistic

100% of customers won more competitive deals using BLP.

100%

PCBB Advisory Services Customer Research

Reasons CECL FIT Was Selected Over Competition

Expertise of the team
82%
Flexibility of the solution with a variety of tiers
73%
Competitively priced
64%
PCBB is a bank and understands the compliance requirements better than other competitors
55%

PCBB Advisory Services Customer Research

Key Benefits of Profitability FIT

(percent of customers)

Provide robust data to guide loan pricing
67%
Maximize income based on customer relationship
52%
Retaining the right customers for the long-term
48%
Builds intellectual capital and stronger bankers
38%

PCBB Customer Statistic

PCBB Delivers High Quality Customer Service

4/5 Stars



93% of customers rated PCBB customer service as 4 or higher.

PCBB Case Study

Great Oaks Bank Increases Its Competitive Advantage With BLP

Introduction

This case study of Great Oaks Bank is based on a February 2021 survey of PCBB customers by TechValidate, a 3rd-party research service.

“PCBB’s BLP Team always provides excellent service and responsiveness. This allows us to effectively compete in our market with a solid solution.”

Challenges

Great Oaks Bank ultimately selected PCBB and Borrower’s Loan Protection (BLP) when faced with several business challenges including:

  • Losing deals to competition that could offer longer-term rates
  • Looking for more fee income
  • Managing interest rate risk for bank and borrower
  • Aversion to swaps

Use Case

Great Oaks Bank chose PCBB’s BLP solution because PCBB stands out from the competition in a number of areas:

1. Is a trusted partner
2. Allows their institution to be more competitive in the marketplace
3. Provides outstanding customer service

Also, BLP provides advantages over the competition including:
1. Generates fee income for their institution
2. Team provides expertise
3. Doesn’t compete against them
4. Has a wide variety of tools to support their needs
5. Allows their institution to be more competitive

Results

Great Oaks Bank experienced many benefits after using BLP with their customers. The specific benefits include:

  • Increased competitive advantage
  • Mitigated interest rate risk
  • Generated more lending income
  • Loan portfolio growth and diversification

Using BLP, Great Oaks Bank achieved the following results:

  • They generated 1-5% additional fee income in a given year using BLP.
  • They won 51-75% of competitive deals using BLP.


More to Explore



About PCBB

Founded by community bankers in 1997, PCBB was created with the sole purpose of helping community financial institutions become stronger. Our mission is to provide fellow bankers with high-quality, competitively-priced solutions and personalized service without competing against them. PCBB provides a comprehensive set of products and services including: correspondent and international services, lending services, hedging solutions, risk management advisory services (such as asset liability management, credit and liquidity stress testing, loan reserve analysis including CECL), and customer profitability.

  PCBB Website