TechValidate Research on PCBB

Introduction

This case study of The Bank of Delmarva is based on a February 2021 survey of PCBB customers by TechValidate, a 3rd-party research service.

Challenges

The Bank of Delmarva ultimately selected PCBB and Borrower’s Loan Protection (BLP) when faced with several business challenges including:

• Losing deals to competition that could offer longer-term rates
• Looking for more fee income
• Aversion to swaps

Use Case

The Bank of Delmarva chose PCBB’s BLP solution because PCBB stands out from the competition in a number of areas:

1. Provides insights so they can make better-informed decisions
2. Allows their institution to be more competitive in the marketplace
3. Provides outstanding customer service

Also, BLP provides advantages over the competition including:
1. Offers competitive rates
2. Generates fee income for their institution
3. Helps their institution explain the solution to their borrower
4. Allows their institution to be more competitive

Results

The Bank of Delmarva experienced many benefits after using BLP with their customers. The specific benefits include:

• Greater competitive advantage
• More lending income
• Increased customer retention

Using BLP, The Bank of Delmarva achieved the following results:

• They generated 11-15% additional fee income in a given year using BLP.
• They won 51-75% of competitive deals using BLP.

Introduction

This case study of Great Oaks Bank is based on a February 2021 survey of PCBB customers by TechValidate, a 3rd-party research service.

Challenges

Great Oaks Bank ultimately selected PCBB and Borrower’s Loan Protection (BLP) when faced with several business challenges including:

• Losing deals to competition that could offer longer-term rates
• Looking for more fee income
• Managing interest rate risk for bank and borrower
• Aversion to swaps

Use Case

Great Oaks Bank chose PCBB’s BLP solution because PCBB stands out from the competition in a number of areas:

1. Understand their needs and situation
2. Provides insights so they can make better-informed decisions
3. Is a trusted partner
4. Allows their institution to be more competitive in the marketplace
5. Provides outstanding customer service

Also, BLP provides advantages over the competition including:
1. Offers competitive rates
2. Generates fee income for their institution
3. Team provides expertise
4. Doesn’t compete against them
5. Helps their institution explain the solution to their borrower
6. Has a wide variety of tools to support their needs
7. Allows their institution to be more competitive
8. Has concierge customer service

Results

Great Oaks Bank experienced many benefits after using BLP with their customers. The specific benefits include:

• Increased competitive advantage
• Mitigated interest rate risk
• Generated more lending income
• Loan portfolio growth and diversification
• Customer retention
• Attracting new customers

Using BLP, Great Oaks Bank achieved the following results:

• They generate 1-5% additional fee income in a given year using BLP.
• They won 51-75% of competitive deals using BLP.