TechValidate Research on PCBB

These pages present data that TechValidate has sourced via direct research with verified customers and users of PCBB. TechValidate stands behind the authenticity of all published data. Learn more »



137 Customers Surveyed

874 Data Points Collected

17 Published TechFacts

8 Published Charts

2 Published Case Studies



Selected Research Highlights


PCBB Customer Statistic

BLP Offers Competitive Rates

78% of institutions with assets of $1B+ selected BLP for its competitive rates

78%

PCBB Customer Research

Key Benefits of BLP
(percent of BLP customers)

Increased competitive advantage
84%
Mitigated interest rate risk
71%
Customer retention
69%
Attracted new customers
57%
Loan portfolio growth and diversification
47%
Generated more lending income
43%

PCBB Case Study

The Bank Of Delmarva Wins More Deals With BLP

Introduction

This case study of The Bank of Delmarva is based on a February 2021 survey of PCBB customers by TechValidate, a 3rd-party research service.

“BLP is an invaluable hedging tool that improves our ability to compete in our market and meet our borrowers’ needs.”

Challenges

The Bank of Delmarva ultimately selected PCBB and Borrower’s Loan Protection (BLP) when faced with several business challenges including:

  • Losing deals to competition that could offer longer-term rates
  • Looking for more fee income
  • Aversion to swaps

Use Case

The Bank of Delmarva chose PCBB’s BLP solution because PCBB stands out from the competition in a number of areas:

1. Provides insights so they can make better-informed decisions
2. Allows their institution to be more competitive in the marketplace
3. Provides outstanding customer service

Also, BLP provides advantages over the competition including:
1. Offers competitive rates
2. Generates fee income for their institution
3. Helps their institution explain the solution to their borrower
4. Allows their institution to be more competitive

Results

The Bank of Delmarva experienced many benefits after using BLP with their customers. The specific benefits include:

  • Greater competitive advantage
  • More lending income
  • Increased customer retention

Using BLP, The Bank of Delmarva achieved the following results:

  • They generated 11-15% additional fee income in a given year using BLP.
  • They won 51-75% of competitive deals using BLP.

PCBB Case Study

Great Oaks Bank Increases Its Competitive Advantage With BLP

Introduction

This case study of Great Oaks Bank is based on a February 2021 survey of PCBB customers by TechValidate, a 3rd-party research service.

“BLP is an invaluable hedging tool that improves our ability to compete in our market and meet our borrowers’ needs.”

Challenges

Great Oaks Bank ultimately selected PCBB and Borrower’s Loan Protection (BLP) when faced with several business challenges including:

  • Losing deals to competition that could offer longer-term rates
  • Looking for more fee income
  • Managing interest rate risk for bank and borrower
  • Aversion to swaps

Use Case

Great Oaks Bank chose PCBB’s BLP solution because PCBB stands out from the competition in a number of areas:

1. Understand their needs and situation
2. Provides insights so they can make better-informed decisions
3. Is a trusted partner
4. Allows their institution to be more competitive in the marketplace
5. Provides outstanding customer service

Also, BLP provides advantages over the competition including:
1. Offers competitive rates
2. Generates fee income for their institution
3. Team provides expertise
4. Doesn’t compete against them
5. Helps their institution explain the solution to their borrower
6. Has a wide variety of tools to support their needs
7. Allows their institution to be more competitive
8. Has concierge customer service

Results

Great Oaks Bank experienced many benefits after using BLP with their customers. The specific benefits include:

  • Increased competitive advantage
  • Mitigated interest rate risk
  • Generated more lending income
  • Loan portfolio growth and diversification
  • Customer retention
  • Attracting new customers

Using BLP, Great Oaks Bank achieved the following results:

  • They generate 1-5% additional fee income in a given year using BLP.
  • They won 51-75% of competitive deals using BLP.

PCBB Customer Satisfaction

97% of PCBB customers are likely to recommend PCBB.*

97%

PCBB Advisory Services Customer Research

Reasons Profitability FIT Was Selected Over Competition

Competitively priced
41%
Meets the needs of various roles and departments
41%
Ability to leverage data outside of our core system to achieve a comprehensive view of customers
32%
Flexibility of the solution to grow with my institution as its needs change
32%


More to Explore



About PCBB

Founded by community bankers in 1997, PCBB was created with the sole purpose of helping community financial institutions become stronger. Our mission is to provide fellow bankers with high-quality, competitively-priced solutions and personalized service without competing against them. PCBB provides a comprehensive set of products and services including: correspondent and international services, lending services, hedging solutions, risk management advisory services (such as asset liability management, credit and liquidity stress testing, loan reserve analysis including CECL), and customer profitability.

  PCBB Website