TechValidate Research on Micromeritics Particle Testing Authority

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micromeritics Particle Testing Authority. TechValidate stands behind the authenticity of all published data. Learn more »



262 Customers Surveyed

2,057 Data Points Collected

79 Published TechFacts

10 Published Charts

3 Published Case Studies



Selected Research Highlights


PTA Case Study

National Energy Technology Laboratory

Introduction

This case study of National Energy Technology Laboratory is based on a September 2019 survey of PTA customers by TechValidate, a 3rd-party research service.

“They were very responsive and adaptive to our needs. They also were very helpful after we were provided data in helping to understand the results properly.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select PTA:

  • Finds a lab for outsourcing analyses through:
    • Referrals from colleagues
  • Particle characterization needs fulfilled by PTA:
    • They use an internal lab for some particle characterization

Use Case

The key features and functionalities of PTA that the surveyed organization uses:

  • Considers the following factors when selecting outside lab services:
    • The technical support
    • Robustness and quality of the system
    • The ability for relatively fast results
    • A quick response time
    • Pricing
  • Learned about PTA through:
    • Micromeritics
    • A colleague referral
  • Rates PTA as excellent – one of the better companies they have dealt with – compared to other contract labs they have used for their testing services.

Results

The surveyed organization achieved the following results with PTA:

  • Addresses the following challenge when they work with PTA:
    • Investigating an unknown
  • Would use PTA again in the future if the need arises.

PTA Customer Research

How Our Customers First Learned About PTA, MAS, or MPS:

Through Micromeritics
68%
Colleague referral
39%
Search engine
18%
Vendor list
11%
Social Media
2%

PTA Customer Satisfaction Rating

Michael Parsowith, a Laboratory Manager at Akorn, would be very likely to recommend PTA for this reason:

Excellent customer service, fast, and reliable.

PTA Customer Research

Major factors PTA’s Customers Consider When Selecting Outside Lab Services:

Application Expertise
66%
Relatively fast results
64%
Technical support
57%
Pricing
54%
Quick response time
54%
Easy submission process
45%
Range of services offered
37%
Robust quality system
37%
Ability to handle complex projects
36%

PTA Case Study

Akorn

Introduction

This case study of Akorn is based on a September 2019 survey of PTA customers by TechValidate, a 3rd-party research service.

“Excellent customer service, fast, and reliable.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select PTA:

  • Finds a lab for outsourcing analyses through:
    • Referrals from colleagues
    • A pre-qualified vendor’s list
  • Particle characterization needs fulfilled by PTA:
    • PTA provides all of their particle characterization needs

Use Case

The key features and functionalities of PTA that the surveyed company uses:

  • Considers the following factors when selecting outside lab services:
    • Application expertise
    • The technical support
    • Robustness and quality of the system
    • The ability for relatively fast results
    • A quick response time
    • The ability to handle complex projects
    • The range of services offered
    • The submission process ease
  • Learned about PTA through:
    • Micromeritics
    • A vendor list
  • Rates PTA as best in class – a benchmark for other companies to strive towards – compared to other contract labs they have used for their testing services.

Results

The surveyed company achieved the following results with PTA:

  • Addresses the following challenges when they work with PTA:
    • Assuring the quality of a material or process
    • Building specifications for a material or process
    • Satisfying a regulatory requirement
    • Investigating an unknown
  • Would use PTA again in the future if the need arises.

Particle Testing Authority Customer Review

Our total experience with PTA:

Results were effective, and the staff was polite and professional throughout. If I need porosity testing done in the future, I’ll likely look to Particle Testing Authority.



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About Micromeritics Particle Testing Authority

Micromeritics Particle Testing Authority serves the needs of the following industries: pharmaceuticals, battery and fuel cell, chemical, catalyst, coatings, petrochemical, paper, polymer, minerals, industrial powders and many other application areas. We provide a comprehensive range of analytical characterization techniques from a single sample to complex method development to new product assessments or to address large-scale manufacturing projects.

Micromeritics Particle Testing Authority Website   Micromeritics Website