TechValidate Research on Micromeritics Particle Testing Authority

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micromeritics Particle Testing Authority. TechValidate stands behind the authenticity of all published data. Learn more »



262 Customers Surveyed

2,057 Data Points Collected

79 Published TechFacts

10 Published Charts

3 Published Case Studies



Selected Research Highlights


PTA Case Study

National Energy Technology Laboratory

Introduction

This case study of National Energy Technology Laboratory is based on a September 2019 survey of PTA customers by TechValidate, a 3rd-party research service.

“They were very responsive and adaptive to our needs. They also were very helpful after we were provided data in helping to understand the results properly.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select PTA:

  • Finds a lab for outsourcing analyses through:
    • Referrals from colleagues
  • Particle characterization needs fulfilled by PTA:
    • They use an internal lab for some particle characterization

Use Case

The key features and functionalities of PTA that the surveyed organization uses:

  • Considers the following factors when selecting outside lab services:
    • The technical support
    • Robustness and quality of the system
    • The ability for relatively fast results
    • A quick response time
    • Pricing
  • Learned about PTA through:
    • Micromeritics
    • A colleague referral
  • Rates PTA as excellent – one of the better companies they have dealt with – compared to other contract labs they have used for their testing services.

Results

The surveyed organization achieved the following results with PTA:

  • Addresses the following challenge when they work with PTA:
    • Investigating an unknown
  • Would use PTA again in the future if the need arises.

PTA Customer Research

The Types of Challenges PTA Helps Its Customers Address:

Investigating an unknown
50%
Assuring the quality of a material or process
41%
Building specifications for a material or process
39%
Acquiring property data contributing to research
36%
Satisfying a regulatory requirement
29%
Maintaining through-put when our lab capabilities are temporarily down
6%

PTA Customer Research

Topics PTA Could Address in Its Content That Customers Would Benefit From:

Better understanding of a particular analytical technique PTA utilizes
73%
Better understanding how PTA’s techniques address a particular application
48%
Staying up to date with PTA’s capabilities and services
46%
Staying up to date with any new techniques or application notes
38%
Staying up to date about industry or market trends
15%

Particle Testing Authority Customer Satisfaction

93% of surveyed customers in the Chemicals industry are likely to recommend Particle Testing Authority.*

93%

PTA Customer Satisfaction Rating

David Rockstraw, a Consultant at David A. Rockstraw, Ph. D., would be very likely to recommend PTA for this reason:

Strong customer service focus.

PTA Case Study

Ardelyx

Introduction

This case study of Ardelyx is based on a September 2019 survey of PTA customers by TechValidate, a 3rd-party research service.

“They know what they are doing.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select PTA:

  • Finds a lab for outsourcing analyses through:
    • A search engine
    • An industry webpage
    • Referrals from colleagues
    • A pre-qualified vendor’s list
  • Particle characterization needs fulfilled by PTA:
    • They use an internal lab for some particle characterization

Use Case

The key features and functionalities of PTA that the surveyed company uses:

  • Considers the following factors when selecting outside lab services:
    • Application expertise
    • The technical support
    • Robustness and quality of the system
    • The ability to handle complex projects
    • The submission process ease
    • Pricing
  • Learned about PTA through:
    • Micromeritics
    • A search engine
  • Rates PTA as excellent – one of the better companies they have dealt with – compared to other contract labs they have used for their testing services.

Results

The surveyed company achieved the following results with PTA:

  • Addresses the following challenges when they work with PTA:
    • Building specifications for a material or process
    • Satisfying a regulatory requirement
    • Investigating an unknown
  • Would use PTA again in the future if the need arises.


More to Explore



About Micromeritics Particle Testing Authority

Micromeritics Particle Testing Authority serves the needs of the following industries: pharmaceuticals, battery and fuel cell, chemical, catalyst, coatings, petrochemical, paper, polymer, minerals, industrial powders and many other application areas. We provide a comprehensive range of analytical characterization techniques from a single sample to complex method development to new product assessments or to address large-scale manufacturing projects.

Micromeritics Particle Testing Authority Website   Micromeritics Website