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TechValidate Research on Packet Design Explorer Suite

These pages present data that TechValidate has sourced via direct research with verified customers and users of Packet Design Explorer Suite. TechValidate stands behind the authenticity of all published data. Learn more »



405 Customers Surveyed

3,090 Data Points Collected

192 Published TechFacts

43 Published Charts

11 Published Case Studies



Selected Research Highlights


Case Study: Telecommunications Operator & Service Provider

Introduction

This case study of a small business computer services company is based on a November 2014 survey of Packet Design Explorer Suite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Explorer Suite provides valuable information about the network not available in our other management products. With it, we have transparency in IP core and the ISP core networks, helping us to decrease downtime and meet SLAs.”

Challenges

  • Solved the following operational challenges with the Explorer Suite:
    • Troubleshoot hard-to-find and intermittent problems
    • Analyze and optimize BGP peering relationships
  • Acquired the Explorer Suite for the following reasons:
    • Bring up new customers/users and services faster
    • Increase network staff productivity and efficiency

Use Case

  • Describes themselves as a service provider – their business is to provide IP network services, such as wireline, mobile, Internet, cable, VPN, IPTV, VoIP, managed services, etc.
  • Has 51 – 100 routers in their network
  • The following use the Explorer Suite in their organization:
    • Network Operations staff
  • Is also using the following vendor’s network management and planning product:
    • CA Technologies

Results

  • Saw a payback period of 18 – 24 months for their investment in the Explorer Suite

An engineer of a large enterprise telecommunications services company is very likely to recommend Packet Design Explorer Suite for the following reason:

Packet Design Explorer Suite is extremely valuable in both it’s design and operation.

What Operational Challenges Does the Explorer Suite Help You Solve?

What types of operational challenges has the Explorer Suite helped you solve?

React faster to network issues
49%
Troubleshoot hard-to-find and intermittent problems
75%
Optimize network performance
41%
Predict the impact of network changes before they are made
45%
Avoid unintended issues caused by network maintenance
31%
Analyze and optimize BGP peering relationships
37%

A large Canadian telecommunications services company acquired the Explorer Suite for BGP monitoring.

Products Frequency of Use (Engineering, Planning, Operations and Business Users)

Which best describes how frequently you personally use the Packet Design Explorer products (Route Explorer, Traffic Explorer, Performance Explorer, etc.)?

At least once per day
33%
A few times a week
43%
Occasionally
18%
Never
6%

Case Study: Global 500 Telecommunications Services Company

Introduction

This case study of a Global 500 telecommunications services company is based on a November 2014 survey of Packet Design Explorer Suite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Explorer Suite provides valuable information about the network not available in our other management products.”

Challenges

  • Solved the following operational challenges with the Explorer Suite:
    • React faster to network issues
    • Troubleshoot hard-to-find and intermittent problems
    • Predict the impact of network changes before they are made
    • To avoid unintended issues caused by network maintenance
  • Acquired the Explorer Suite for the following reasons:
    • Maintain a higher level of network availability and performance
    • Increase network staff productivity and efficiency

Use Case

  • Describes themselves as a service provider – their business is to provide IP network services, such as wireline, mobile, Internet, cable, VPN, IPTV, VoIP, managed services, etc.
  • Has more than 1000 routers in their network
  • The following use the Explorer Suite in their organizations:
    • Network Engineers
    • Network Planners
    • Network Architects
    • Network Operations staff
  • Is also using the following vendors’ network management and planning products:
    • Arbor Networks
    • CA Technologies
    • HP

Results

  • Saw a payback period of 18 – 24 months for their investment in the Explorer Suite


More to Explore



About Packet Design Explorer Suite

Packet Design's Explorer Suite™ is the industry’s leading IP route and traffic analysis system. It's designed for network engineers, architects, planners and operators managing today’s complex, mission-critical enterprise and service provider networks.

Packet Design Explorer Suite Website   Packet Design Website