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TechValidate Research on Packet Design Explorer Suite

These pages present data that TechValidate has sourced via direct research with verified customers and users of Packet Design Explorer Suite. TechValidate stands behind the authenticity of all published data. Learn more »



334 Customers Surveyed

2,538 Data Points Collected

192 Published TechFacts

35 Published Charts

11 Published Case Studies



Selected Research Highlights


Case Study: Telecommunications Operator & Service Provider

Introduction

This case study of a small business computer services company is based on a November 2014 survey of Packet Design Explorer Suite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Explorer Suite provides valuable information about the network not available in our other management products. With it, we have transparency in IP core and the ISP core networks, helping us to decrease downtime and meet SLAs.”

Challenges

  • Solved the following operational challenges with the Explorer Suite:
    • Troubleshoot hard-to-find and intermittent problems
    • Analyze and optimize BGP peering relationships
  • Acquired the Explorer Suite for the following reasons:
    • Bring up new customers/users and services faster
    • Increase network staff productivity and efficiency

Use Case

  • Describes themselves as a service provider – their business is to provide IP network services, such as wireline, mobile, Internet, cable, VPN, IPTV, VoIP, managed services, etc.
  • Has 51 – 100 routers in their network
  • The following use the Explorer Suite in their organization:
    • Network Operations staff
  • Is also using the following vendor’s network management and planning product:
    • CA Technologies

Results

  • Saw a payback period of 18 – 24 months for their investment in the Explorer Suite

Explorer Suite Customer Research

The Explorer Suite Complements Other NMS Tools

Which other vendors’ network management and planning products do you use?

Arbor Networks
33%
Solarwinds
31%
CA Technologies
24%
HP
20%
Netscout
20%
Riverbed OPNET
16%
Fluke Networks
13%
IBM
11%
Cisco Cariden (MATE)
7%
Juniper WANDL (IP/MPLSView)
2%

Case Study: Global 500 Telecommunications Services Company

Introduction

This case study of a Global 500 telecommunications services company is based on a November 2014 survey of Packet Design Explorer Suite customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Explorer Suite provides valuable information about the network not available in our other management products.”

Challenges

  • Solved the following operational challenges with the Explorer Suite:
    • Troubleshoot hard-to-find and intermittent problems
    • Optimize network performance
    • Predict the impact of network changes before they are made
    • To analyze and optimize BGP peering relationships
  • Acquired the Explorer Suite for the following reasons:
    • Improve customer/end user satisfaction
    • Increase network staff productivity and efficiency

Use Case

  • Describes themselves as a service provider – their business is to provide IP network services, such as wireline, mobile, Internet, cable, VPN, IPTV, VoIP, managed services, etc.
  • Has 501 – 1000 routers in their network
  • The following use the Explorer Suite in their organizations:
    • Network Engineers
    • Network Planners
    • Network Architects
    • Network Operations staff
    • Managers/Executives
  • Is using the following vendors’ network management and planning products:
    • Arbor Networks
    • Cisco Cariden (MATE)
    • Fluke Networks
    • Netscout
    • Riverbed OPNET

Results

  • Saw a payback period of 18 – 24 months for their investment in the Explorer Suite

A large enterprise aerospace & defense company also uses CA Technologies, HP, and Fluke Networks.

TechValidate Market Research

Most common service-impacting routing problems

What are the most common causes of routing problems that impact service delivery?

Accidental router misconfigurations
51%
Network equipment failures or bugs
51%
BGP peering issues
33%
Changes made during scheduled maintenance
33%
Customer equipment configuration changes
31%
Network equipment interoperability issues
20%
Other
4%

CHRISTUS Health acquired the Explorer Suite to maintain a higher level of network availability and performance and optimize peering/transit economics.



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About Packet Design Explorer Suite

Packet Design's Explorer Suite™ is the industry’s leading IP route and traffic analysis system. It's designed for network engineers, architects, planners and operators managing today’s complex, mission-critical enterprise and service provider networks.

Packet Design Explorer Suite Website   Packet Design Website