TechValidate Research on OpSec Security

These pages present data that TechValidate has sourced via direct research with verified customers and users of OpSec Security. TechValidate stands behind the authenticity of all published data. Learn more »



144 Customers Surveyed

936 Data Points Collected

25 Published TechFacts

4 Published Charts

8 Published Case Studies



Selected Research Highlights


OpSec Security Customer Satisfaction Rating

A Legal Professional at a small business computer services company would be very likely to recommend OpSec Security for this reason:

Everyone on the OpSec team is super friendly, knowledgeable, and helpful.

OpSec Security Case Study

Large Enterprise Automotive & Transport Company

Introduction

This case study of a large enterprise automotive & transport company is based on an August 2021 survey of OpSec Security customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“OpSec Security is a true partner in helping us protect our brand online.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpSec Security:

  • Online threats causing the most damage to their brand:
    • Sales lost to counterfeit goods
    • Social media infringement

Use Case

The key features and functionalities of OpSec Security that the surveyed company uses:

  • When asked if they protected their brand online before working with OpSec Security, they said “Yes, with our own employees.”
  • Currently uses OpSec Security to:
    • To combat the availability of counterfeits in online marketplaces

Results

The surveyed company achieved the following results with OpSec Security:

  • What they appreciate most about working with OpSec Security:
    • Customer Success Manager (CSM) support
    • Brand Analyst support
    • Comprehensive approach to Brand Protection
    • Ease of integration into their internal processes and teams
  • Realized a very significant improvement to the following as a result of using OpSec Security in the following areas:
    • Volume of enforcements
    • Infringing listings on marketplaces and/or e-commerce sites
    • Customer complaints regarding product and brand reputation
  • Said that OpSec Security’s products and services are extremely important (crucial) to their organization’s brand protection.

OpSec Security Customer Statistic

OpSec Stands by its Customers

100% of organizations agreed with the following statement:

“OpSec Security is a true partner in helping us protect our brand online.”

100%

OpSec Security Case Study

Fortune 500 Healthcare Company

Introduction

This case study of a Fortune 500 healthcare company is based on an August 2021 survey of OpSec Security customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“OpSec Security is a true partner in helping us protect our brand online.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpSec Security:

  • Online threats causing the most damage to their brand:
    • Loss of traffic to cybersquatted sites

Use Case

The key features and functionalities of OpSec Security that the surveyed company uses:

  • Currently uses OpSec Security to:
    • To reclaim traffic from fraudulent websites
    • To aid in general IP (Intellectual Property) protection (trademark and copyright abuse)

Results

The surveyed company achieved the following results with OpSec Security:

  • What they appreciate most about working with OpSec Security:
    • Customer Success Manager (CSM) support
    • Effectiveness combating threats to their brand
    • Comprehensive approach to Brand Protection
  • Improvement realized as a result of using OpSec Security in the following areas:
    • Volume of enforcements: very significant
    • Infringing listings on marketplaces and/or e-commerce sites: very significant
  • Said that OpSec Security’s products and services are extremely important (crucial) to their organization’s brand protection.

OpSec Security Customer Research

Automotive Industry Threat Landscape

Which online threat causes the most damage to your brand?

Sales lost to counterfeit goods
100%
Social media infringement
57%
Fraudulent paid search advertising
29%
Loss of traffic to cybersquatted sites
29%
Sales lost to gray market or parallel imports
29%
Unauthorized partner sales
29%

OpSec Security Customer Research

Top 3 Ways Automotive Brands Use OpSec Security

How does your organization currently use OpSec Security?

To combat the availability of counterfeits in online marketplaces
100%
To aid in general IP (Intellectual Property) protection (trademark and copyright abuse)
56%
To reclaim traffic from fraudulent websites
22%


More to Explore



About OpSec Security

We provide custom solutions - For nearly 40 years, OpSec has been serving our customers in the fight against counterfeiting, diversion, and fraud. Our experienced team of professionals guide each customer through the changing dynamics of their unique market and are supported by a company culture committed to always making it right.

OpSec Security Website   OpSec Security Website