TechValidate Research on OpenText RightFax

These pages present data that TechValidate has sourced via direct research with verified customers and users of OpenText RightFax. TechValidate stands behind the authenticity of all published data. Learn more »



274 Customers Surveyed

1,565 Data Points Collected

21 Published TechFacts

3 Published Charts

8 Published Case Studies



Selected Research Highlights


OpenText RightFax Customer Research

What do you like best about RightFax?

Reliable product
65%
Easy to use and maintain
59%
Improved fax-based user productivity
32%
Excellent customer support
31%

OpenText RightFax Customer Research

Compared to other vendor/competitors, RightFax has been rated Best in Class, Significantly Better and Better, in the following:

Breadth of capabilities & integrations
96%
Easy to use and maintain
95%
Workflow and automation capabilties
96%
Value returned for the price
93%
Overall software performance
95%

OpenText RightFax Customer Fact

Star Valley Medical Center agrees

RightFax is superior to other digital fax solutions in the marketplace and is a brand I know and trust.

OpenText RightFax Case Study

RightFax makes it easy for the Pearl Holding Group

Introduction

This case study of Pearl Holding Group is based on an August 2019 survey of OpenText RightFax customers by TechValidate, a 3rd-party research service.

RightFax is a great product that’s easy to use and implement.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpenText RightFax:

  • Said their top purchasing driver for buying RightFax was
    • The ability to scale quickly as their business and fax volumes expand
    • Deployment flexibility. RightFax can transition to a hybrid or managed services solution
    • Integration flexibility. RightFax integrates with their current applications and systems
    • Improving business processes and workflows

Use Case

The key features and functionalities of OpenText RightFax that the surveyed company uses:

  • Said the greatest impact OpenText has had on its organization is:
    • Increased user and workflow productivity
    • Accelerated time to revenue
    • Compliance and risk mitigation
  • Agrees with the following statements:
    • They would recommend RightFax as a digital fax solution
    • OpenText is responsive to my support needs
    • RightFax has helped lower my organization’s costs
    • RightFax has innovative features and functionality

Results

The surveyed company achieved the following results with OpenText RightFax:

  • Said the best thing about RightFax is:
    • Easy to use and maintain
    • Product reliability
    • Excellent customer support
    • Improved fax-based user productivity
  • Valued the following compared to other competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment
    • Breadth of capabilities and support
    • Integration with organizational tools and systems
  • RightFax features compared to the competition:
    • breadth of capabilities & integrations: significantly better
    • ease of use for increased adoption: best in class
    • workflow and automation capabilities: best in class
    • value returned for the price: significantly better
    • overall software performance: best in class

OpenText RightFax Case Study

Teacher Federal Credit Union integrates RightFax with Velocity for secure loan application processing

Introduction

This case study of TEACHER FEDERAL CREDIT UNION is based on an August 2019 survey of OpenText RightFax customers by TechValidate, a 3rd-party research service.

RightFax is a very effective tool that works seamlessly with our loan origination systems, internal processes and procedures.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpenText RightFax:

  • Said their top purchasing driver for buying RightFax was
    • The ability to scale quickly as their business and fax volumes expand
    • Integration flexibility. RightFax integrates with their current applications and systems
    • Improving business processes and workflows

Use Case

The key features and functionalities of OpenText RightFax that the surveyed company uses:

  • Said the greatest impact OpenText has had on its organization is:
    • Increased user and workflow productivity
    • Increased security
    • Improved customer satisfaction
  • Agrees with the following statements:
    • They would recommend RightFax as a digital fax solution
    • RightFax is a brand I know and trust
    • OpenText is responsive to my support needs
    • RightFax is the market leader
    • RightFax has innovative features and functionality

Results

The surveyed company achieved the following results with OpenText RightFax:

  • Said the best thing about RightFax is:
    • Easiness to use and maintain
    • Product reliability
    • Excellent customer support
    • Good return on investment for the price
    • Improved fax-based user productivity
  • Valued the following compared to other competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment
    • Breadth of capabilities and support
    • Integration with organizational tools and systems
  • RightFax features compared to the competition:
    • Breadth of capabilities & integrations: significantly better
    • Ease of use for increased adoption: best in class
    • Workflow and automation capabilities: best in class
    • Overall software performance: best in class

OpenText RightFax Customer Satisfaction Rating

An IT Professional at a medium enterprise industrial manufacturing company would be very likely to recommend OpenText RightFax for this reason:

RightFax is a good product that needs little to no maintenance. It just works.



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About OpenText RightFax

OpenText RightFax is a scalable fax server solution that integrates with industry applications to streamline business processes, maximize productivity, increase security and decrease costs. RightFax is the most configurable fax server and supports any enterprise fax requirement, shortening business cycles and increasing speed to revenue for companies of all sizes.

OpenText RightFax Website   OpenText Website