TechValidate Research on OpenText RightFax

These pages present data that TechValidate has sourced via direct research with verified customers and users of OpenText RightFax. TechValidate stands behind the authenticity of all published data. Learn more »



274 Customers Surveyed

1,565 Data Points Collected

21 Published TechFacts

3 Published Charts

8 Published Case Studies



Selected Research Highlights


OpenText RightFax Customer Research

What do you like best about RightFax?

Reliable product
65%
Easy to use and maintain
59%
Improved fax-based user productivity
32%
Excellent customer support
31%

OpenText RightFax Case Study

University of Maryland Medical Center integrates RightFax with Epic for the secure exchange of PHI

Introduction

This case study of University of Maryland Medical Center is based on an August 2019 survey of OpenText RightFax customers by TechValidate, a 3rd-party research service.

It is a workhorse! I’ve seen other products and they are not as stable as RightFax.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpenText RightFax:

  • Said their top purchasing driver for buying RightFax was
    • The ability to scale quickly as their business and fax volumes expand
    • Integration flexibility. RightFax integrates with their current applications and systems

Use Case

The key features and functionalities of OpenText RightFax that the surveyed company uses:

  • Said the greatest impact OpenText has had on its organization is:
    • Increased security
    • Compliance and risk mitigation
  • Agrees with the following statements:
    • They would recommend RightFax as a digital fax solution
    • RightFax is the market leader

“I would recommend it. Once it is properly configured and maintained, you never have to touch it, just the usual check in on it from time to time to make sure there are no issues. "

Results

The surveyed company achieved the following results with OpenText RightFax:
“We use RightFax for all of our outbound Epic faxing. We do about 10k pages a day outbound from RightFax.”

  • Said the best thing about RightFax is:
    • Easy to use and maintain
    • Product reliability
  • Valued the following compared to other competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Integration with organizational tools and systems
  • RightFax features compared to the competition:
    • Breadth of capabilities & integrations: significantly better
    • Ease of use for increased adoption: significantly better
    • Workflow and automation capabilities: significantly better
    • Value returned for the price: better
    • Overall software performance: significantly better

OpenText RightFax Customer Review

13 years of problem-free operation for Ortronics, Inc.

4.5/5 Stars

Please describe how your organization uses RightFax.

We use RightFax primarily for incoming customer orders and correspondence back to those customers.

Would you recommend OpenText RightFax, and if so, why?

Yes, 13 years of problem-free operation.

OpenText RightFax Case Study

RightFax makes it easy for the Pearl Holding Group

Introduction

This case study of Pearl Holding Group is based on an August 2019 survey of OpenText RightFax customers by TechValidate, a 3rd-party research service.

RightFax is a great product that’s easy to use and implement.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpenText RightFax:

  • Said their top purchasing driver for buying RightFax was
    • The ability to scale quickly as their business and fax volumes expand
    • Deployment flexibility. RightFax can transition to a hybrid or managed services solution
    • Integration flexibility. RightFax integrates with their current applications and systems
    • Improving business processes and workflows

Use Case

The key features and functionalities of OpenText RightFax that the surveyed company uses:

  • Said the greatest impact OpenText has had on its organization is:
    • Increased user and workflow productivity
    • Accelerated time to revenue
    • Compliance and risk mitigation
  • Agrees with the following statements:
    • They would recommend RightFax as a digital fax solution
    • OpenText is responsive to my support needs
    • RightFax has helped lower my organization’s costs
    • RightFax has innovative features and functionality

Results

The surveyed company achieved the following results with OpenText RightFax:

  • Said the best thing about RightFax is:
    • Easy to use and maintain
    • Product reliability
    • Excellent customer support
    • Improved fax-based user productivity
  • Valued the following compared to other competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Centralized management across a distributed environment
    • Breadth of capabilities and support
    • Integration with organizational tools and systems
  • RightFax features compared to the competition:
    • breadth of capabilities & integrations: significantly better
    • ease of use for increased adoption: best in class
    • workflow and automation capabilities: best in class
    • value returned for the price: significantly better
    • overall software performance: best in class

OpenText RightFax Customer Research

What features of RightFax do you value the most when compared against competitive solutions?

Integration with organizational tools and systems
56%
Performance, scalability, and flexibility of implementation
51%
Centralized management across a distributed environment
43%
Breadth of capabilities and support
25%
Other
9%

OpenText RightFax Customer Satisfaction

87% of surveyed organizations are likely to recommend OpenText RightFax.*

87%


More to Explore



About OpenText RightFax

OpenText RightFax is a scalable fax server solution that integrates with industry applications to streamline business processes, maximize productivity, increase security and decrease costs. RightFax is the most configurable fax server and supports any enterprise fax requirement, shortening business cycles and increasing speed to revenue for companies of all sizes.

OpenText RightFax Website   OpenText Website