TechValidate Research on OpenText RightFax

These pages present data that TechValidate has sourced via direct research with verified customers and users of OpenText RightFax. TechValidate stands behind the authenticity of all published data. Learn more »



540 Customers Surveyed

3,090 Data Points Collected

21 Published TechFacts

3 Published Charts

8 Published Case Studies



Selected Research Highlights


OpenText RightFax Customer Review

5/5 Stars

Please describe how your organization uses RightFax.

PNM Resources, Inc. uses RightFax via email, direct user faxing, group and personalized fax inboxes, secured faxes, and leverages general and personalized templates. RightFax is integrated with Active Directory and Microsoft products.

Would you recommend OpenText RightFax, and if so, why?

I would recommend OpenText RightFax for its ease of use. It is easily maintained and customized, adapts to business needs and integrates with Microsoft products.

OpenText RightFax Customer Research

What features of RightFax do you value the most when compared against competitive solutions?

Integration with organizational tools and systems
56%
Performance, scalability, and flexibility of implementation
51%
Centralized management across a distributed environment
43%
Breadth of capabilities and support
25%
Other
9%

OpenText RightFax Customer Research

What do you like best about RightFax?

Reliable product
65%
Easy to use and maintain
59%
Improved fax-based user productivity
32%
Excellent customer support
31%

OpenText RightFax Case Study

RightFax provides a rapid return on investment for Greenville Utilities Commission

Introduction

This case study of Greenville Utilities Commission is based on an August 2019 survey of OpenText RightFax customers by TechValidate, a 3rd-party research service.

RightFax is an easy and efficient product. It did not take long to pay for itself.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpenText RightFax:

  • Said their top purchasing driver for buying RightFax was
    • Integration flexibility. RightFax integrates with their current applications and systems

Use Case

The key features and functionalities of OpenText RightFax that the surveyed company uses:

  • Require a fast and efficient tool for broadcast faxing
  • Said the greatest impact OpenText has had on its organization is:
    • Increased user and workflow productivity
  • Agrees with the following statements:
    • They would recommend RightFax as a digital fax solution
    • OpenText is responsive to my support needs
    • RightFax has innovative features and functionality

Results

The surveyed company achieved the following results with OpenText RightFax:

  • Said the best thing about RightFax is:
    • Easy to use and maintain
    • Improved fax-based user productivity
  • Valued the following compared to other competitive solutions:
    • Performance, scalability, and flexibility of implementation
  • RightFax features compared to the competition:
    • Breadth of capabilities & integrations: significantly better
    • Ease of use for increased adoption: significantly better
    • Workflow and automation capabilities: significantly better
    • Value returned for the price: significantly better
    • Overall software performance: best in class

OpenText RightFax Customer Review

United States Department of the Interior

5/5 Stars

Please describe how your organization uses RightFax.

I am very happy with OpenText RightFax.

OpenText RightFax Case Study

For First Premier Bank, RightFax gets the job done

Introduction

This case study of First PREMIER Bank is based on an August 2019 survey of OpenText RightFax customers by TechValidate, a 3rd-party research service.

RightFax gets the job done

Challenges

The business challenges that led the profiled company to evaluate and ultimately select OpenText RightFax:

  • Said their top purchasing driver for buying RightFax was
    • The ability to scale quickly as their business and fax volumes expand
    • RightFax is a brand we know and trust

Use Case

The key features and functionalities of OpenText RightFax that the surveyed company uses:

  • Said the greatest impact OpenText has had on its organization is:
    • Increased user and workflow productivity
  • Agrees with the following statements:
    • They would recommend RightFax as a digital fax solution
    • RightFax is a brand I know and trust

Results

The surveyed company achieved the following results with OpenText RightFax:

  • Automate inbound faxes to email distribution groups
  • Send email through print driver from within applications
  • Said the best thing about RightFax is:
    • Easy to use and maintain
  • Valued the following compared to other competitive solutions:
    • Performance, scalability, and flexibility of implementation
  • RightFax features compared to the competition:
    • breadth of capabilities & integrations: significantly better
    • ease of use for increased adoption: best in class
    • workflow and automation capabilities: significantly better
    • value returned for the price: better
    • overall software performance: better


More to Explore



About OpenText RightFax

OpenText RightFax is a scalable fax server solution that integrates with industry applications to streamline business processes, maximize productivity, increase security and decrease costs. RightFax is the most configurable fax server and supports any enterprise fax requirement, shortening business cycles and increasing speed to revenue for companies of all sizes.

OpenText RightFax Website   OpenText Website