TechValidate Research on OneNeck

Oneneck Case Study

Pinnacle Communications


This case study of Pinnacle Communications is based on a June 2022 survey of Oneneck customers by TechValidate, a 3rd-party research service.

“OneNeck was able to suggest the right M365 licensing plan for Pinnacle to save money while still providing the optimal functionality to our employees.”


The business challenges that led the profiled company to evaluate and ultimately select Oneneck:

  • When considering OneNeck as their Microsoft CSP
    • Helping you discover which M365 plan was right for your business: Very Important
    • M365 consulting and roadmap Development: Important
    • M365 migrations: Moderately Important
    • M365 tenant set-up and management: Very Important
    • User provisioning and administration (moves/add/changes): Slightly Important
    • Escalation management and reporting: Moderately Important
    • 24×7 expert-to-expert support for priority 1 and 2 incidents: Moderately Important
    • Broad portfolio of complimentary multi-cloud solutions and services: Moderately Important

Use Case

The key features and functionalities of Oneneck that the surveyed company uses:

  • They chose OneNeck as their Microsoft CSP because:
    • Value-add services beyond just Microsoft
    • Expert Microsoft knowledge and expertise
    • Responsiveness/Acting quickly
    • Ease of doing business


The surveyed company achieved the following results with Oneneck:

  • Improved organizational productivity
  • Improved collaboration and communication
  • Increased mobile workforce productivity
  • Better teamwork in remote/hybrid work environments
  • More robust secure access/identity management

About This Data

This data was sourced directly from verified users of OneNeck by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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