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Omnitracs Case Study

Independent Living Systems

Introduction

This case study of Independent Living Systems is based on an April 2016 survey of Omnitracs customers by TechValidate, a 3rd-party research service.

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“If you want to improve productivity with real-time tracking, then Omnitracs Proof of Delivery is the way to go.”

Challenges

The business challenges that led them to realize a need for a mobile Proof of Delivery solution and ultimately select Omnitracs:

  • Customers were complaining that their deliveries and/or service was not on time
  • There was no accountability for their drivers in the field
  • They wanted to eliminate paper / go paperless
  • They needed the ability to measure driver performance accurately

Use Case

  • Uses the following key features and functionalities of Omnitracs:
    • The ability to capture customer signatures
    • The real-time view of where a driver is during the day
  • They use Android devices.
  • They find Proof of Delivery important for the following reasons:
    • The ability to track service times of customers
    • The ability to track arrival at customers
    • The ability to track when delivery is complete
    • Signature capture
    • Real-time route updates (adding/cancelling a stop)

Results

The surveyed company achieved the following results with Omnitracs:

  • Sees their savings from the following areas of Omnitracs Proof of Delivery:
    • Limiting driver overtime
    • Improved customer satisfaction
  • Their reasons for purchasing Omnitracs Roadnet over the competition:
    • The software is easy to implement, understand, and to use
    • The ease of installation and over the air distribution of application
  • Proof of Delivery improved the efficiency in their mobile employees in the following ways:
    • Improved the tracking of travel time / service time
    • Improved arrivals and departures
    • Decreased paperwork
    • Improved speed of delivery confirmation for back office billing
    • Improved invoicing
    • Improved communication with managers
    • Improved guidance of the correct path to complete

Company Profile

Company:
Independent Living Systems

Company Size:
Medium Enterprise

Industry:
Health Care

About Omnitracs

Omnitracs, LLC and its subsidiaries are the leading providers of fleet management, routing and predictive analytics solutions for private and for-hire fleets.

Learn More:

Solera

Omnitracs

Source: Jose Borrell, Operations Manager, Independent Living Systems
Validated
  Published: Oct. 13, 2016   TVID: D25-41B-E6C




About This Data

This data was sourced directly from verified users of Omnitracs by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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