TechValidate Research on Omnitracs


Omnitracs Case Study

Hill & Markes

Introduction

This case study of Hill & Markes is based on an August 2019 survey of Omnitracs customers by TechValidate, a 3rd-party research service.

“Omnitracs cloud-based solution has completely revamped our routing process as well as our Transportation team as a whole. Allowing one system to seamlessly transition routing to dispatching to proof of delivery and ELD’s has eliminated a significant volume of extra work and allowed us the ability to look further into our routing and increase efficiencies. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Omnitracs:

Moved from Omnitracs’ on-premise routing and dispatching software to their cloud-based solution for the following:

  • To upgrade from their aging technology
  • For the new features in Omnitracs One that aren’t available in RTS
  • For the predictable Monthly Fee

Evaluated the following before making the decision to upgrade to Omnitracs’ cloud solution:

  • Descartes
  • Verizon/Telogis/Fleetmatics
  • Appian/Trimble/Peoplenet

Use Case

The key features and functionalities of Omnitracs that the surveyed company uses:

Omnitracs cloud-based products they use daily:

  • Routing
  • Dispatching
  • Mobile driver app
  • Telematics
  • Compliance/ELD

Other departments besides theirs that were responsible for the decision to move to Omnitracs’ cloud-based routing and dispatching solution:

  • IT
  • Finance
  • Fleet operations
  • Features or functionalities, related to route efficiency, used on a regular basis:
    • Standard Routing
    • Driver Directions
    • Suggest Route
    • Insight

    Features or functionalities, related to order accuracy, used on a regular basis:

    • The Order Status Module in the web application
    • The Service History Module in the web application
    • Mobile Forms
    • The Interactive Geocoder

    Features or functionalities, related to driver productivity, used on a regular basis:

    • FleetView
    • Exception Monitoring
    • Driver Performance Reports
    • Driver Scorecards
    • Insight
  • Results

    The surveyed company achieved the following results with Omnitracs:

    Level of improvement to their routing operations since upgrading to Roadnet Anywhere:

    • reduction in total miles driven: 16% – 20%
    • reduction in driver overtime: 11% – 15%
    • reduction in vehicle maintenance costs: 6% – 10%
    • increase in overall fleet capacity: 11% – 15%
    • reduction in time spent routing vehicles: 11% – 15%

    Level of improvement to their dispatching operations since upgrading to Roadnet Anywhere:

    • increased driver visibility: >20%
    • increased customer satisfaction: 16% – 20%
    • increased back office productivity: >20%
    • increased driver productivity: 16% – 20%
    • reduction in driver turnover: >20%




    About This Data

    This data was sourced directly from verified users of Omnitracs by TechValidate.

    TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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