TechValidate Research on O.C. Tanner


O.C. Tanner Case Study

Columbia Banking System

Introduction

This case study of Columbia Banking System is based on a September 2019 survey of O.C. Tanner customers by TechValidate, a 3rd-party research service.

“Positive feedback on the program; managers increased recognition for milestone anniversaries; increasing peer comment participation and involvement.”

“Greater recognition and participation at all levels.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select O.C. Tanner:

  • Challenges faced that led them to purchase O.C. Tanner solutions:
    • A desire to consolidate recognition programs
    • Needing to replace or create a recognition program

Use Case

The key features and functionalities of O.C. Tanner that the surveyed company uses:

  • O.C. Tanner products/services they use:
    • Service Awards (Yearbook™)

Results

The surveyed company achieved the following results with O.C. Tanner:

  • Outcomes realized as a result of using O.C. Tanner solutions:
    • Employees feeling that their work is meaningful and having a stronger connection to their company’s mission or purpose
    • Employees’ contributions and successes being celebrated
    • Better collaboration within teams
  • O.C. Tanner capabilities compared to competitors:
    • Transparent pricing: worse
    • Total cost of ownership: worse
    • Ease-of-use: significantly better
    • Customer service: significantly better
    • Technology: significantly better
    • Award selection: better
  • They have not measured ROI yet so they are unsure of the return on their initial investment with their O.C. Tanner solution.
  • They strongly agree that O.C. Tanner helps their organization accomplish and appreciate great work.




About This Data

This data was sourced directly from verified users of O.C. Tanner by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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