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TechValidate Research on Viavi Solutions Observer Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of Viavi Solutions Observer Platform. TechValidate stands behind the authenticity of all published data. Learn more »



393 Customers Surveyed

3,318 Data Points Collected

56 Published TechFacts

9 Published Charts

18 Published Case Studies



Selected Research Highlights


Observer Platform Customer Fact

Observer Platform Security

Cisco Systems relies on the Observer Platform for:

  • Troubleshooting after an event or degradation in performance
  • Security forensics to view packets after an event or attack

Observer Platform Case Study

Cisco Systems

Introduction

Headquartered in San Jose, California, Cisco Systems designs, manufactures, and sells networking equipment. With nearly $50 billion in revenue and over 70,000 employees, Cisco Systems is the largest networking company in the world.

“We have used the packet capture to get to root cause on customer issues that our engineering teams would not have found without the data.”

Challenges

Prior to purchasing Observer, Cisco Systems experienced a lack of visibility during and after network events.

“I needed large data captures and a way to manipulate them,” says Eric Arnold, Service Provider Video TAC Manager for the company.

Use Case

Cisco Systems uses Observer in the following ways:

  • Troubleshooting after an event or degradation in performance
  • Security forensics to view packets after an event or attack

Results

Observer helped the organization with faster troubleshooting by reducing mean time to resolution (MTTR) by 25-49 percent, as well as capturing packet data for security.

“We have used the packet capture to get to root cause on customer issues that our engineering teams would not have found without the data,” says Arnold, citing better visibility and awareness with Observer.

Arnold notes that he is also very satisfied with the network reporting and overall value of the toolset.

Customer Choice: Observer

Arnold states that Cisco Systems chose Observer over competitors because of the packet capture and storage capabilities.

Observer Platform Customer Fact

Greene, Tweed & Co. accelerated troubleshooting and improved visibility and awareness with the Observer Platform.

Case Study: Small Business Energy & Utilities Company

Introduction

This case study of a Small Business Energy & Utilities Company is based on a March 2016 survey of Observer Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We can deliver a better, more consistent service experience to our end users because of the insight provided by the Observer Platform.”

“It provides greater awareness and visibility of what’s happening and what happened on my network.”

“Good, solid product, with plenty of configuration options.”

Challenges

  • Experienced the following challenge prior to purchasing the Observer Platform:
    • A lack of network visibility
  • Chose the Observer Platform over competitors for the following reason:
    • Purchase by previous IT Manager

Use Case

  • Using the Observer Platform in the following way:
    • Ongoing, proactive monitoring of network performance

Results

  • How the Observer Platform helped the organization:
    • Faster troubleshooting
    • Better visibility and awareness
  • Improved mean time to resolution (MTTR) by 25-49% with the Observer Platform.
  • Rates the following Observer Platform features / capabilities:
    • Packet capture: Very satisfied
    • Dashboards & workflows: Very satisfied
    • Network reporting: Very satisfied
    • Setup & deployment: Very satisfied
    • Overall value: Very satisfied

the Observer Platform Customer Research

How much has your organization’s mean time to resolution improved with the Observer Platform?

75% or more: 9%
50-74%: 41%
25-49%: 23%
10-24%: 18%
Up to 10%: 9%

Observer Platform Customer Research

Observer Opportunities | Deployment

For what aspects of deployment do you currently use the Observer Platform?

Tuning configuration for performance during deployment
19%
Setting baselines to understand performance needs pre-deployment
26%
Testing performance or validating changes post-deployment
38%


More to Explore



About Viavi Solutions Observer Platform

Viavi delivers 360-degree visibility across physical, virtual, and cloud environments providing insight to ensure optimal service levels, transition to new technologies, and roll out new services, while improving efficiency and ROI.

Viavi Solutions Observer Platform Website   Viavi Solutions Website