TechValidate Research on NWN

15 Charts


NWN Carousel Customer Research

Remote Challenges Reducing Productivity

What challenges prevent your employee’s ability to get the job done remotely?

Competing for bandwidth with family’s work, school, and entertainment needs
46%
Furry friends and other family distractions
33%
Inadequate, insecure, or outdated home network and connectivity
29%
Other
25%

NWN Carousel Customer Research

Productivity Challenges

What challenges have impacted your employees’ productivity?

Over adoption of communication tools and technologies
36%
Lack of useful or easy-to-use collaboration tools
27%
Adopted technology very quickly becoming outdated
27%
Office space not optimized for future of work
27%
Other
27%

NWN Carousel Customer Research

Workforce Strategy – Office Planning

Based on your workforce strategy for the next 24 months, which of the following describes your office space planning?

No changes to the existing office space are planned: 79%
We are investing in new technology services for our employees, but reducing physical space: 8%
We are investing in small/huddle room collaboration spaces: 13%
We are reducing the size of our office space: 0%

NWN Carousel Customer Research

Return to Office (RTO) Challenges

What challenges do you face when supporting employees returning to office?

Enabling cross-functional collaboration
42%
Maintaining updates and security patches
25%
Creating small/huddle conference rooms
21%
Finding tools that utilize AI to provide real-time, accurate occupancy data
21%
Managing network security between at-home and office workers
42%
Central digitized system for reporting and data collection
17%
Other
25%

NWN Customer Research

With the shift to a hybrid workforce, many departments are finding the need to support each other’s initiatives to create the desired work environment. What departments are you finding are directly involved in the evolution of the workspace?

IT
87%
HR
63%
Senior Leadership
62%
Facilities Management
31%
Operations Management
23%
Legal
15%
Other
6%

NWN Customer Research

With the shift to a hybrid workforce, many departments are finding the need to support each other’s initiatives to create the desired work environment. What departments are you finding are directly involved in the evolution of the workspace?

IT
87%
HR
63%
Senior Leadership
62%
Facilities Management
31%
Operations Management
23%
Legal
15%
Other
6%

NWN Customer Research

Exceed your employee experience expectations.

As you begin to explore the future of hybrid work for your organization, what area do you see as your greatest opportunity to meet — or exceed — employee experience expectations?

Safety and Trust: 28%
Productivity: 36%
Efficiency: 36%

NWN Customer Research

How did the shift to hybrid work affect your organization?

Employees were more productive working remotely than they had been on-premise
46%
No change in productivity during remote work shift
43%
Employees were less productive working remotely than they had been on-premise
10%

NWN Customer Research

Do you have the meeting link?

What are the biggest frustrations related to digital employee experience within a hybrid work setting (remote, In-office, or combination)?

Navigating between multiple communications platforms (i.e. Zoom, MS Teams, Webex) for various meetings
31%
Slow device or network performance
23%
Outdated devices/technology
22%
Difficulty getting help and support
19%
Using a SmartBoard or other screen during a virtual meeting
4%
Reserving conference rooms
1%

NWN Customer Research

NWNCarousel. Making Hybrid Work Productive, Efficient, and Safe.

As you begin to explore the future of hybrid work for your organization, what area do you see as your greatest opportunity to meet — or exceed — employee experience expectations?

Productivity: 40%
Efficiency: 37%
Safety and Trust: 23%

NWN Customer Research

Connect with Consistency.

What do you believe are your employees’ biggest areas of concern as you shift toward a hybrid model?

Connectivity issues for distributed workforce (seamless connectivity)
38%
Inconsistent experience for those in the office vs. those who work remotely
38%
Pressure to work from the physical office (treated differently if remote or hybrid-remote)
33%
Collaboration efforts stymied by tech challenges
31%
Device-related performance issues outside of office network/perimeter
31%
Device integration issues changing from home to office networks
24%
Critical business application performance issues outside of office network/perimeter
21%
Understanding and maintaining health and safety practices
17%

NWN Customer Research

What challenges were you or your organizations experiencing that NWN helped you address?

Older laptops, desktops, phones deliver poor user experience
20%
Siloed and costly telecommunication services with poor SLAs (i.e. voice, video, meetings)
20%
Security issues with managing centralized/distributed environments
17%
Slower, legacy networks and connectivity
16%
Poor user experience for remote workers
9%
Traditional contact center software hurting agent productivity and customer experiences
7%

NWN Customer Research

Which integrated NWN offerings or services are you currently using?

Unified Communications (Voice, Video, Webex Meetings, Messaging)
48%
Integrated Secure Devices
35%
Security solutions/services
21%
NWN’S Experience Management Platform
19%
ATS and Connectivity (Wireless/Wireline Connectivity, Networking Equipment, PSTN Bandwidth)
10%
Contact Center (Hosted or On-premise)
8%

NWN Customer Research

Looking to 2021 and beyond, what are your organization’s plans for in-person working and office space?

We will plan for a more hybrid and flexible work environment, both remote and in-office
56%
We plan to resume pre-pandemic operations
33%
We plan to reduce our office footprint and move largely to a remote workforce
11%

NWN Customer Research

Looking to 2021 and beyond, what are your organization’s plans for in-person working and office space?

We plan to reduce our office footprint and move largely to a remote workforce: 11%
We plan to resume pre-pandemic operations: 33%
We will plan for a more hybrid and flexible work environment, both remote and in-office: 56%



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