TechValidate Research on NWN

These pages present data that TechValidate has sourced via direct research with verified customers and users of NWN . TechValidate stands behind the authenticity of all published data. Learn more »



239 Customers Surveyed

1,358 Data Points Collected

25 Published TechFacts

15 Published Charts



Selected Research Highlights


NWN Customer Research

Do you have the meeting link?

What are the biggest frustrations related to digital employee experience within a hybrid work setting (remote, In-office, or combination)?

Navigating between multiple communications platforms (i.e. Zoom, MS Teams, Webex) for various meetings
31%
Slow device or network performance
23%
Outdated devices/technology
22%
Difficulty getting help and support
19%
Using a SmartBoard or other screen during a virtual meeting
4%
Reserving conference rooms
1%

NWN Customer Statistic

Integrated Cloud Communications Offerings Enable the Future of Work.

91% of surveyed NWN Carousel customers experienced more productive employees working remotely than they had been on-premise since shifting to hybrid work.

91%

NWN Customer Research

Looking to 2021 and beyond, what are your organization’s plans for in-person working and office space?

We will plan for a more hybrid and flexible work environment, both remote and in-office
56%
We plan to resume pre-pandemic operations
33%
We plan to reduce our office footprint and move largely to a remote workforce
11%

NWN Customer Satisfaction Rating

Responsive & Reliable.

A state & local government official would be very likely to recommend NWN for this reason:

I have found that the customer service we receive from NWN is outstanding. NWN’s team is always highly responsive and knowledgeable to providing what my organization needs.



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About NWN

The NWN Experience Management Platform delivers a simplified customer success center, an interactive knowledge-base, and a secure technology command center, with business intelligence and advanced analytics that ensures our customers receive maximum value from the offerings that we provide.

NWN Website   NWN Carousel Website