TechValidate Research on New Relic

5 Charts


New Relic Customer Research

New Relic helps German automotive manufacturer troubleshoot faster and improve DevOps

What are the main benefits you’ve seen with New Relic?

Troubleshooting improvements
82%
Application availability and performance improvements
65%
DevOps efficiency gains
53%
DevOps collaboration improvements
29%
Increase in number and frequency of deployments
0%

New Relic Customer Research

New Relic helps German automotive manufacturer drive high availability and performance of applications

What KPIs are you measuring with New Relic?

Application availability
94%
Application performance: Load rates, error rates; throughput
76%
Average website response time
47%
Customer satisfaction with website response times (Apdex)
29%
Customer engagement metrics
24%
Mean Time to Detection (MTTD)
12%
Frequency of deployments
6%
Customer purchase metrics
0%
Lead time for changes
0%
Mean Time To Recovery (MTTR)
0%
Time to market
0%

New Relic Customer Research

Please rank these potential New Relic Nonprofit Program features in order of importance to your organization on a scale from 5 (extremely important) to 1 (not important at all)

5 - extremely important 4 - very important 3 - important 2 - somewhat important 1 - not important at all
Pro bono support from New Relic

36%

21%

21%

18%

4%

Overhauled pricing plan

41%

26%

26%

0%

7%

Greater access to New Relic features

40%

26%

19%

11%

4%

Nonprofit user community connection

14%

11%

18%

25%

32%

Improved Onboarding Process

10%

25%

29%

29%

7%

New Relic Customer Research

Please rank the following in order of importance to your organization on a scale from 5 (extremely important) to 1 (not important at all)

5 - extremely important 4 - very important 3 - important 2 - somewhat important 1 - not important at all
Move our website and applications to the cloud

49%

24%

17%

7%

3%

Gain a better understanding of how our site performance affects donations

31%

10%

14%

7%

38%

Ensure 3rd party services that support our technology are running properly

37%

21%

14%

21%

7%

Improve response time on my website

57%

32%

7%

4%

0%

Build more alignment and collaboration between my Marketing, Technology and Operations teams

14%

17%

24%

17%

28%

New Relic Customer Research

New Relic One Helps Reduce
Average Detection and Recovery Times

Which of the following benefits of New Relic One have you seen a measured improvement?

Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
71%
Number or frequency of deployments
35%
Reduction in toil
29%
Time to market
24%
Lead time for changes
18%
Other
18%



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