TechValidate Research on New Relic

Introduction

This case study of a large enterprise pharmaceuticals company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

• Organizational challenges faced before implementing New Relic One:
  • Difficulties seeing across systems
  • Limited visibility into end-to-end connectivity of applications, especially with the migration to AWS/GCP.

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

• Types of technologies are being utilized in their organization:
  • Datacenter
  • Cloud infrastructure
  • Both datacenter and cloud infrastructure
  • Microservices
  • Cloud services (ex. AWS, Azure, GCP)
  • Containers (ex. Docker)
  • Container orchestration (e.g. – Kubernetes or Mesos)
• New Relic products and integrations they use in production today:
  • APM
  • Browser
  • Mobile
  • Insights
  • Infrastructure
  • Synthetics
  • Kubernetes
  • Distributed Tracing
• Key reasons their organization uses New Relic One:
  • To cut across organizational boundaries
  • To see broadly across your complex, dynamic, diverse, modern application stack

Results

The surveyed company achieved the following results with New Relic:

• Benefits of New Relic One where they have seen a measured improvement:
  • Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
  • Democratization of data — teams can see data without barriers to entry
• Features of New Relic One that they believe will have the greatest impact on their organization:
  • Global search and universal tag filtering
  • Service map