1,731 Customers Surveyed
7,525 Data Points Collected
48 Published TechFacts
5 Published Charts
3 Published Case Studies
New Relic Case Study
This case study of a large enterprise pharmaceuticals company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“New Relic One’s converged visibility aligns with our organization’s operational and security requirements, and reduces the barriers to monitoring, alerting, and data visualization.”
The business challenges that led the profiled company to evaluate and ultimately select New Relic:
The key features and functionalities of New Relic that the surveyed company uses:
The surveyed company achieved the following results with New Relic:
New Relic Customer Research
What are the main benefits you’ve seen with New Relic?
| Troubleshooting improvements |
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| Application availability and performance improvements |
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| DevOps efficiency gains |
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| DevOps collaboration improvements |
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| Increase in number and frequency of deployments |
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New Relic Case Study
This case study of a medium enterprise consumer services company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Best solution on the market.”
The business challenges that led the profiled company to evaluate and ultimately select New Relic:
The key features and functionalities of New Relic that the surveyed company uses:
The surveyed company achieved the following results with New Relic:
New Relic Customer Satisfaction Rating
Ammar Saifulloh, a System Administrator at PT. Global Digital Niaga, recommends New Relic :
New Relic is a very helpful monitoring tool. I’ve tried several tools, even built my own tools, and the features available on New Relic is unmatched.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend New Relic?”
New Relic Customer Research
What KPIs are you measuring with New Relic?
| Application availability |
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| Application performance: Load rates, error rates; throughput |
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| Average website response time |
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| Customer satisfaction with website response times (Apdex) |
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| Customer engagement metrics |
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| Mean Time to Detection (MTTD) |
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| Frequency of deployments |
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| Customer purchase metrics |
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| Lead time for changes |
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| Mean Time To Recovery (MTTR) |
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| Time to market |
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