TechValidate Research on New Relic

These pages present data that TechValidate has sourced via direct research with verified customers and users of New Relic. TechValidate stands behind the authenticity of all published data. Learn more »



1,731 Customers Surveyed

7,525 Data Points Collected

48 Published TechFacts

5 Published Charts

3 Published Case Studies



Selected Research Highlights


New Relic Case Study

Large Enterprise Pharmaceuticals Company

Introduction

This case study of a large enterprise pharmaceuticals company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“New Relic One’s converged visibility aligns with our organization’s operational and security requirements, and reduces the barriers to monitoring, alerting, and data visualization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    • Difficulties seeing across systems
    • Limited visibility into end-to-end connectivity of applications, especially with the migration to AWS/GCP.

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Datacenter
    • Cloud infrastructure
    • Both datacenter and cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Browser
    • Mobile
    • Insights
    • Infrastructure
    • Synthetics
    • Kubernetes
    • Distributed Tracing
  • Key reasons their organization uses New Relic One:
    • To cut across organizational boundaries
    • To see broadly across your complex, dynamic, diverse, modern application stack

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
    • Democratization of data — teams can see data without barriers to entry
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Global search and universal tag filtering
    • Service map

New Relic Customer Research

New Relic helps German automotive manufacturer troubleshoot faster and improve DevOps

What are the main benefits you’ve seen with New Relic?

Troubleshooting improvements
82%
Application availability and performance improvements
65%
DevOps efficiency gains
53%
DevOps collaboration improvements
29%
Increase in number and frequency of deployments
0%

New Relic Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Best solution on the market.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    Difficulties seeing across systems
    *
    Too much time spent troubleshooting applications after software releases

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Insights
    • Infrastructure
  • Key reasons their organization uses New Relic One:
    • To see broadly across your complex, dynamic, diverse, modern application stack
    • To find and fix inevitable problems quickly while innovating with software

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Number or frequency of deployments
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Dashboards and chart builder
    • Service map

New Relic Customer Satisfaction Rating

Ammar Saifulloh, a System Administrator at PT. Global Digital Niaga, recommends New Relic :

New Relic is a very helpful monitoring tool. I’ve tried several tools, even built my own tools, and the features available on New Relic is unmatched.

New Relic Customer Testimonial

Troubleshoot issues and fix it quickly with New Relic’s Kubernetes integration

With New Relic’s Kubernetes integrations, we can easily find capacity issues and fix them quickly.

Engineer, Small Business Consumer Services Company

New Relic Customer Research

New Relic helps German automotive manufacturer drive high availability and performance of applications

What KPIs are you measuring with New Relic?

Application availability
94%
Application performance: Load rates, error rates; throughput
76%
Average website response time
47%
Customer satisfaction with website response times (Apdex)
29%
Customer engagement metrics
24%
Mean Time to Detection (MTTD)
12%
Frequency of deployments
6%
Customer purchase metrics
0%
Lead time for changes
0%
Mean Time To Recovery (MTTR)
0%
Time to market
0%


More to Explore



About New Relic

New Relic provides real-time performance insights into software, infrastructure and customer experience so software-driven businesses can innovate faster. New Relic cuts through the complexity and risk associated with digital transformation, allowing you to accelerate cloud adoption, make DevOps work, and prepare for digital moments of truth.

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