TechValidate Research on New Relic

These pages present data that TechValidate has sourced via direct research with verified customers and users of New Relic. TechValidate stands behind the authenticity of all published data. Learn more »



772 Customers Surveyed

1,800 Data Points Collected

39 Published TechFacts

1 Published Chart

3 Published Case Studies



Selected Research Highlights


New Relic Customer Testimonial

New Relic Alerts helps keep teams focused

With the extensive alerting available on New Relic, deployments is mostly about being aware of what’s happening and available in case of failure, removing the need to monitor all the moving parts manually. New Relic keeps the team fresh and ready to work on more things.

Jakub Kvita, Kubernetes Devops Engineer, Absa Group Limited

New Relic Case Study

Fortune 500 Media & Entertainment Company has a reduction in Mean Time to Detection (MTTD) and/or Mean Time To Recovery (MTTR)

Introduction

This case study of a Fortune 500 media & entertainment company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    • Too much time spent troubleshooting applications after software releases

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Both datacenter and cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Browser
    • Insights
    • Infrastructure
    • Synthetics
    • Kubernetes
    • Distributed Tracing
  • Key reasons their organization uses New Relic One:
    • To derive value quickly, reserving custom work for real value-added tasks that are unique to your business

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Global search and universal tag filtering
    • Dashboards and chart builder

New Relic Customer Satisfaction Rating

Isolate Problems Faster with New Relic

Lito Kusnadi, an IT Architect at One Way Traffic Pty Ltd, recommends New Relic:

New Relic is a powerful tool to see application performance at code level. It provides good context in understanding problems via connected views of applications, which allows us to isolate problems faster.

New Relic Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Best solution on the market.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    Difficulties seeing across systems
    *
    Too much time spent troubleshooting applications after software releases

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Insights
    • Infrastructure
  • Key reasons their organization uses New Relic One:
    • To see broadly across your complex, dynamic, diverse, modern application stack
    • To find and fix inevitable problems quickly while innovating with software

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Number or frequency of deployments
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Dashboards and chart builder
    • Service map

New Relic Customer Research

New Relic One Helps Reduce
Average Detection and Recovery Times

Which of the following benefits of New Relic One have you seen a measured improvement?

Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
71%
Number or frequency of deployments
35%
Reduction in toil
29%
Time to market
24%
Lead time for changes
18%
Other
18%


More to Explore



About New Relic

New Relic provides real-time performance insights into software, infrastructure and customer experience so software-driven businesses can innovate faster. New Relic cuts through the complexity and risk associated with digital transformation, allowing you to accelerate cloud adoption, make DevOps work, and prepare for digital moments of truth.

New Relic Website   New Relic Website