TechValidate Research on New Relic

These pages present data that TechValidate has sourced via direct research with verified customers and users of New Relic. TechValidate stands behind the authenticity of all published data. Learn more »



817 Customers Surveyed

2,001 Data Points Collected

47 Published TechFacts

3 Published Charts

3 Published Case Studies



Selected Research Highlights


New Relic Customer Research

Please rank these potential New Relic Nonprofit Program features in order of importance to your organization on a scale from 5 (extremely important) to 1 (not important at all)

5 - extremely important 4 - very important 3 - important 2 - somewhat important 1 - not important at all
Pro bono support from New Relic

36%

21%

21%

18%

4%

Overhauled pricing plan

41%

26%

26%

0%

7%

Greater access to New Relic features

40%

26%

19%

11%

4%

Nonprofit user community connection

14%

11%

18%

25%

32%

Improved Onboarding Process

10%

25%

29%

29%

7%

New Relic Customer Testimonial

[New Relic] staff is always willing to find ways to help. I wish more companies were like New Relic.

IT Professional, Medium Enterprise Professional Services Company

New Relic Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Best solution on the market.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    Difficulties seeing across systems
    *
    Too much time spent troubleshooting applications after software releases

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Insights
    • Infrastructure
  • Key reasons their organization uses New Relic One:
    • To see broadly across your complex, dynamic, diverse, modern application stack
    • To find and fix inevitable problems quickly while innovating with software

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Number or frequency of deployments
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Dashboards and chart builder
    • Service map

New Relic Case Study

Large Enterprise Pharmaceuticals Company

Introduction

This case study of a large enterprise pharmaceuticals company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“New Relic One’s converged visibility aligns with our organization’s operational and security requirements, and reduces the barriers to monitoring, alerting, and data visualization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    • Difficulties seeing across systems
    • Limited visibility into end-to-end connectivity of applications, especially with the migration to AWS/GCP.

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Datacenter
    • Cloud infrastructure
    • Both datacenter and cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Browser
    • Mobile
    • Insights
    • Infrastructure
    • Synthetics
    • Kubernetes
    • Distributed Tracing
  • Key reasons their organization uses New Relic One:
    • To cut across organizational boundaries
    • To see broadly across your complex, dynamic, diverse, modern application stack

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
    • Democratization of data — teams can see data without barriers to entry
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Global search and universal tag filtering
    • Service map

New Relic Customer Review

New Relic One Brings Value to Customers

4/5 Stars

How our organization uses New Relic:

To monitor our infrastructure components and various services.

Would you recommend New Relic?

Yes, I’d recommend it because it takes less time to set things up and gives a great baseline for visibility. The ability to easily add infrastructure components and various services, and see them in one place is extremely valuable.

New Relic Customer Research

New Relic One Helps Reduce
Average Detection and Recovery Times

Which of the following benefits of New Relic One have you seen a measured improvement?

Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
71%
Number or frequency of deployments
35%
Reduction in toil
29%
Time to market
24%
Lead time for changes
18%
Other
18%


More to Explore



About New Relic

New Relic provides real-time performance insights into software, infrastructure and customer experience so software-driven businesses can innovate faster. New Relic cuts through the complexity and risk associated with digital transformation, allowing you to accelerate cloud adoption, make DevOps work, and prepare for digital moments of truth.

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