TechValidate Research on New Relic

These pages present data that TechValidate has sourced via direct research with verified customers and users of New Relic. TechValidate stands behind the authenticity of all published data. Learn more »



1,160 Customers Surveyed

4,157 Data Points Collected

48 Published TechFacts

5 Published Charts

3 Published Case Studies



Selected Research Highlights


New Relic Customer Research

Please rank the following in order of importance to your organization on a scale from 5 (extremely important) to 1 (not important at all)

5 - extremely important 4 - very important 3 - important 2 - somewhat important 1 - not important at all
Move our website and applications to the cloud

49%

24%

17%

7%

3%

Gain a better understanding of how our site performance affects donations

31%

10%

14%

7%

38%

Ensure 3rd party services that support our technology are running properly

37%

21%

14%

21%

7%

Improve response time on my website

57%

32%

7%

4%

0%

Build more alignment and collaboration between my Marketing, Technology and Operations teams

14%

17%

24%

17%

28%

New Relic Customer Review

New Relic One Brings Value to Customers

4/5 Stars

How our organization uses New Relic:

To monitor our infrastructure components and various services.

Would you recommend New Relic?

Yes, I’d recommend it because it takes less time to set things up and gives a great baseline for visibility. The ability to easily add infrastructure components and various services, and see them in one place is extremely valuable.

New Relic Customer Testimonial

New Relic’s Kubernetes integration gives me a holistic view of my cluster and my deployments, giving me more confidence in our deployments.

IT Professional, Large Enterprise Consumer Services Company

New Relic Case Study

Fortune 500 Media & Entertainment Company has a reduction in Mean Time to Detection (MTTD) and/or Mean Time To Recovery (MTTR)

Introduction

This case study of a Fortune 500 media & entertainment company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    • Too much time spent troubleshooting applications after software releases

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Both datacenter and cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Browser
    • Insights
    • Infrastructure
    • Synthetics
    • Kubernetes
    • Distributed Tracing
  • Key reasons their organization uses New Relic One:
    • To derive value quickly, reserving custom work for real value-added tasks that are unique to your business

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Global search and universal tag filtering
    • Dashboards and chart builder

New Relic Case Study

Large Enterprise Pharmaceuticals Company

Introduction

This case study of a large enterprise pharmaceuticals company is based on an April 2019 survey of New Relic customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“New Relic One’s converged visibility aligns with our organization’s operational and security requirements, and reduces the barriers to monitoring, alerting, and data visualization.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select New Relic:

  • Organizational challenges faced before implementing New Relic One:
    • Difficulties seeing across systems
    • Limited visibility into end-to-end connectivity of applications, especially with the migration to AWS/GCP.

Use Case

The key features and functionalities of New Relic that the surveyed company uses:

  • Types of technologies are being utilized in their organization:
    • Datacenter
    • Cloud infrastructure
    • Both datacenter and cloud infrastructure
    • Microservices
    • Cloud services (ex. AWS, Azure, GCP)
    • Containers (ex. Docker)
    • Container orchestration (e.g. – Kubernetes or Mesos)
  • New Relic products and integrations they use in production today:
    • APM
    • Browser
    • Mobile
    • Insights
    • Infrastructure
    • Synthetics
    • Kubernetes
    • Distributed Tracing
  • Key reasons their organization uses New Relic One:
    • To cut across organizational boundaries
    • To see broadly across your complex, dynamic, diverse, modern application stack

Results

The surveyed company achieved the following results with New Relic:

  • Benefits of New Relic One where they have seen a measured improvement:
    • Mean Time to Detection (MTTD) or Mean Time To Recovery (MTTR)
    • Democratization of data — teams can see data without barriers to entry
  • Features of New Relic One that they believe will have the greatest impact on their organization:
    • Global search and universal tag filtering
    • Service map

New Relic Customer Research

New Relic helps German automotive manufacturer drive high availability and performance of applications

What KPIs are you measuring with New Relic?

Application availability
94%
Application performance: Load rates, error rates; throughput
76%
Average website response time
47%
Customer satisfaction with website response times (Apdex)
29%
Customer engagement metrics
24%
Mean Time to Detection (MTTD)
12%
Frequency of deployments
6%
Customer purchase metrics
0%
Lead time for changes
0%
Mean Time To Recovery (MTTR)
0%
Time to market
0%


More to Explore



About New Relic

New Relic provides real-time performance insights into software, infrastructure and customer experience so software-driven businesses can innovate faster. New Relic cuts through the complexity and risk associated with digital transformation, allowing you to accelerate cloud adoption, make DevOps work, and prepare for digital moments of truth.

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