TechValidate Research on Neustar

42 TechFacts – Page 1 of 2


Neustar Trusted Call Solutions Customer Testimonial

Our customer experience has improved which is reflected in the reduced number of complaints regarding our number display on outbound calls.

Operations Manager, Medium Enterprise Banking Company

Neustar Trusted Call Solutions Customer Statistic

83% of surveyed organizations reversed their revenue loss due to call mislabeling and blocking by 1-30% using Neustar Trusted Call Solutions.

83%

Neustar Trusted Call Solutions Customer Statistic

67% of surveyed organizations reduced their operational costs for outbound calling’s by 1-20%, since implementing Neustar Trusted Call Solutions.

67%

Neustar Trusted Call Solutions Customer Satisfaction Rating

An Operations Manager at a medium enterprise banking company would be very likely to recommend Neustar Trusted Call Solutions for this reason:

Your team is always very responsive, timely, accurate, and professional.

Port PS Customer Satisfaction

95% of surveyed organizations are likely to recommend Port PS.*

95%

Port PS Customer Satisfaction Rating

A Provisioning professional at a small business telecommunications services company would be very likely to recommend Port PS for this reason:

It is very straight forward and user friendly. The information is live and makes my job much easier and more efficient.

Port PS Customer Satisfaction Rating

A Network Operations professional at a large enterprise telecommunications services company would be very likely to recommend Port PS for this reason:

I can’t imagine working without it.

Port PS Customer Satisfaction Rating

A Numbering professional at a Fortune 500 telecommunications services company would be very likely to recommend Port PS for this reason:

Best integrated solution I have used. Includes multiple data sources into one report so no need to look up LERG to add to NPAC. Availability of many years of history.

Port PS Customer Statistic

When asked which Port PS benefits most contribute to their day to day job, 79% of surveyed organizations said increased accuracy.

79%

Port PS Customer Statistic

When asked which Port PS benefits most contribute to their day to day job, 76% of surveyed organizations said time saved.

76%

Port PS Customer Satisfaction

95% of surveyed organizations are likely to recommend Port PS.*

95%

Port PS Customer Statistic

100% of surveyed organizations agreed that Port PS provides the right amount of data they need to do their job.

100%

Port PS Customer Statistic

4/5 Stars



91% of surveyed organizations rated Neustar’s Port PS as 4 or higher.

Port PS Customer Statistic

72% of surveyed organizations have been a Port PS customer for 3-5 years.

72%

Port PS Customer Statistic

54% of surveyed organizations have been a Port PS customer for 5-10 years.

54%

Port PS Customer Statistic

25% of surveyed organizations confirmed that Port PS products are embedded in their day-to-day work.

25%

Port PS Customer Statistic

75% of surveyed organizations use Port PS products a few times per week.

75%

Neustar Customer Review

5/5 Stars

Do you believe Neustar Caller Name Optimization is differentiated in the marketplace?

The relationship and history you have with all of the major carriers is your greatest differentiator.

Neustar Customer Fact

A Fortune 500 retail company strongly agrees that Neustar has increased their call answer rates.

Neustar Customer Statistic

4/5 Stars



79% of surveyed organizations rated Neustar Caller Name Optimization as 4 or higher. 

Neustar Customer Satisfaction

96% of surveyed organizations are likely to recommend Neustar.*

96%

Neustar Customer Review

4/5 Stars

Do you believe Neustar Caller Name Optimization is differentiated in the marketplace?

Very much so.

How valuable has the product been in improving your overall process/call strategy?

Immeasurable. The reduction in time to research and time to make changes active compared to dealing with our dialer vendors is night-and-day.

Neustar Customer Satisfaction Rating

A Director Call Center Operations at a non-profit would be very likely to recommend Neustar for this reason:

Neustar’s CNO service has improved our call center operations. I get great support from Neustar.

Neustar Customer Statistic

63% of surveyed organizations agree that Neustar has improved time and cost efficiency by reaching target audience the first time.

63%

Neustar Customer Statistic

100% of surveyed organizations agree that Neustar has increased consistency and accuracy of caller ID on their outbound calls.

100%

Neustar Customer Statistic

75% of surveyed organizations agree that Neustar has enhanced how their brand displays.

75%

Neustar Customer Statistic

89% of surveyed organizations agree that Neustar has reduced or eliminated incorrect call blocking or tagging.

89%

Neustar Customer Statistic

70% of surveyed organizations agree that Neustar has increased call answer rates.

70%

Neustar Customer Satisfaction Rating

An IT Architect at a medium enterprise health care company would be very likely to recommend Neustar for this reason:

Ease to work with and NeuStar is an Industry Leader. They are always trying to stay ahead of the industry as a whole.

Neustar Customer Satisfaction Rating

Chris Williams, an IT Architect – IT, Cloud, Data, Network at Pacific Life Insurance Company, would be very likely to recommend Neustar for this reason:

Love the ability to control my caller ID name




More Research on Neustar