TechValidate Research on Neustar

6 Case Studies


Neustar Trusted Call Solutions Case Study

Eastern Account System

Introduction

This case study of Eastern Account System is based on a June 2021 survey of Neustar Trusted Call Solutions customers by TechValidate, a 3rd-party research service.

“Really helped with the spam tagging as we are calling delinquent customers and it’s very easy to have our numbers get a negative rating.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar Trusted Call Solutions:

  • Key drivers that influenced their decision to implement their Neustar Trusted Call Solutions:
    • Improve call answer rates
    • Protect calls from being blocked or marked as spam

Use Case

The key features and functionalities of Neustar Trusted Call Solutions that the surveyed company uses:

  • How much they have used the following:
    • Caller Name Optimization (CNO): 1-2 years
    • Enterprise Certified Caller (ECC): 1-2 years

Results

The surveyed company achieved the following results with Neustar Trusted Call Solutions:

  • Reversed their revenue loss due to call mislabeling and blocking by 11-20% using Neustar Trusted Call Solutions.
  • Why they chose Neustar’s Trusted Call Solutions over other solutions:
    • Ease of doing business
    • Reputation for quality products, services and support
    • Personal experience with prior implementation
    • Ease of implementation
  • Reduced their operational costs for outbound calling by 1-10%, since implementing Neustar Trusted Call Solutions.

Neustar Trusted Call Solutions Case Study

Home Pride Bath

Introduction

This case study of HomePride Bath is based on a June 2021 survey of Neustar Trusted Call Solutions customers by TechValidate, a 3rd-party research service.

“No more need to switch outbound calling IDs once it has been determined that call contact rate was down. Ease of doing trusted business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar Trusted Call Solutions:

  • Key drivers that influenced their decision to implement their Neustar Trusted Call Solutions:
    • Improve call answer rates
    • Protect calls from being blocked or marked as spam
    • Fix inaccurate or inconsistent Caller ID information
    • Access a central management portal to update and share Caller ID info across carriers and analytics providers

Use Case

The key features and functionalities of Neustar Trusted Call Solutions that the surveyed company uses:

  • How much they have used the following:
    • Caller Name Optimization (CNO): 0-3 months
    • Enterprise Certified Caller (ECC): 0-3 months

Results

The surveyed company achieved the following results with Neustar Trusted Call Solutions:

  • Reversed their revenue loss due to call mislabeling and blocking by 11-20% using Neustar Trusted Call Solutions.
  • Why they chose Neustar’s Trusted Call Solutions over other solutions:
    • Demonstrated ability to improve Return on Investment (ROI)
    • Ability to show an increase in incremental income
    • Proven ability to increase answer rates
  • Reduced their operational costs for outbound calling by 1-10%, since implementing Neustar Trusted Call Solutions.

Neustar Case Study

Pacific Life Insurance Company

Introduction

This case study of Pacific Life Insurance Company is based on a December 2019 survey of Neustar customers by TechValidate, a 3rd-party research service.

“Love the ability to control my caller ID name.”

Rated Neustar Caller Name Optimization 5 out of 5 stars

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Improve their call answer rates
    • Fix inaccurate or inconsistent Caller ID information
    • Ability to customize Caller ID for different campaigns or A/B testing

Selection Criteria

The key features and functionalities of Neustar that the surveyed company uses:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 0-3 months.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • High level of knowledge as co-authors of standards and host of ATIS testbed
    • Years of experience in developing call authentication standards and solutions
    • Depth of technical expertise
    • Price

Results

The surveyed company achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Neustar in the following areas:
    • Increased call answer rates: strongly agree
    • Reduced or eliminated incorrect call blocking or tagging: strongly agree
    • Enhanced how their brand displays: strongly agree
    • Improved their omnichannel customer experience: strongly agree
    • Increased consistency and accuracy of caller ID on their outbound calls: strongly agree
    • Increased their brand identity protection from fraudsters: strongly agree
    • Saved time and costs by having a central place to manage their caller name information: strongly agree
    • Improved time and cost efficiency by reaching target audience the first time: strongly agree

Neustar Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a January 2020 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Helps us keep our Numbers organized with quick access.”

“Great service and quick to respond.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information
    • Access a central management portal to update and share their Caller ID information across carriers and analytics providers
    • Ability to customize Caller ID for different campaigns or A/B testing

Selection Criteria

The key reasons for working with Neustar:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 1-2 years.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Depth of technical expertise
    • Ease of doing business

Results

The surveyed company achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Agree with Neustar in the following areas:
    • Increased call answer rates: agree
    • Reduced or eliminated incorrect call blocking or tagging: agree
    • Enhanced how their brand displays: agree
    • Increased consistency and accuracy of caller ID on their outbound calls: strongly agree
    • Increased their brand identity protection from fraudsters: agree
    • Improved time and cost efficiency by reaching target audience the first time: agree

Neustar Case Study

Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a January 2020 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Neustar has always been a leader in communications – Having their experience working with the telecoms is a big benefit.”

“Fixed many inaccurate SPAM definitions and made it easy for us to update our caller id across carriers. The flexibility and ease of making additional changes were one of our driving factors in selecting Neustar.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information

Selection Criteria

The key reasons for working with Neustar:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 4-6 months.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Years of experience in developing call authentication standards and solutions
    • Reputation in providing quality products, services and support
    • Personal experience with implementing other Neustar products

Results

The surveyed company achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Neustar in the following areas:
    • Increased call answer rates: neither Agree Nor Disagree
    • Reduced or eliminated incorrect call blocking or tagging: neither Agree Nor Disagree
    • Enhanced how their brand displays: agree
    • Improved their omnichannel customer experience: neither Agree Nor Disagree
    • Increased consistency and accuracy of caller ID on their outbound calls: strongly agree
    • Increased their brand identity protection from fraudsters: neither Agree Nor Disagree
    • Saved time and costs by having a central place to manage their caller name information: strongly agree
    • Improved time and cost efficiency by reaching target audience the first time: agree

Neustar Case Study

Educational Institution

Introduction

This case study of a educational institution is based on a December 2019 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Caller ID Branding has been a game-changer for our organization. Higher connection rates and less robo call blocking.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Improve their call answer rates
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information
    • Access a central management portal to update and share their Caller ID information across carriers and analytics providers
    • Ability to customize Caller ID for different campaigns or A/B testing

Selection Criteria

The key features and functionalities of Neustar that the surveyed organization uses:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 7-12 months.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Depth of technical expertise
    • Ease of doing business
    • Reputation in providing quality products, services, and support
    • Ease of implementation

Results

The surveyed organization achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Strongly agree with Neustar in the following areas:
    • Increased call answer rates
    • Reduced or eliminated incorrect call blocking or tagging
    • Enhanced how their brand displays
    • Improved their omnichannel customer experience
    • Increased consistency and accuracy of caller ID on their outbound calls
    • Increased their brand identity protection from fraudsters
    • Saved time and costs by having a central place to manage their caller name information
    • Improved time and cost efficiency by reaching target audience the first time



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