TechValidate Research on Neustar

These pages present data that TechValidate has sourced via direct research with verified customers and users of Neustar. TechValidate stands behind the authenticity of all published data. Learn more »



291 Customers Surveyed

2,399 Data Points Collected

37 Published TechFacts

1 Published Chart

4 Published Case Studies



Selected Research Highlights


Port PS Customer Satisfaction Rating

A Numbering professional at a Fortune 500 telecommunications services company would be very likely to recommend Port PS for this reason:

Best integrated solution I have used. Includes multiple data sources into one report so no need to look up LERG to add to NPAC. Availability of many years of history.

Port PS Customer Statistic

54% of surveyed organizations have been a Port PS customer for 5-10 years.

54%

Neustar Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a January 2020 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Helps us keep our Numbers organized with quick access.”

“Great service and quick to respond.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information
    • Access a central management portal to update and share their Caller ID information across carriers and analytics providers
    • Ability to customize Caller ID for different campaigns or A/B testing

Selection Criteria

The key reasons for working with Neustar:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 1-2 years.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Depth of technical expertise
    • Ease of doing business

Results

The surveyed company achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Agree with Neustar in the following areas:
    • Increased call answer rates: agree
    • Reduced or eliminated incorrect call blocking or tagging: agree
    • Enhanced how their brand displays: agree
    • Increased consistency and accuracy of caller ID on their outbound calls: strongly agree
    • Increased their brand identity protection from fraudsters: agree
    • Improved time and cost efficiency by reaching target audience the first time: agree

Neustar Case Study

Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a January 2020 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Neustar has always been a leader in communications – Having their experience working with the telecoms is a big benefit.”

“Fixed many inaccurate SPAM definitions and made it easy for us to update our caller id across carriers. The flexibility and ease of making additional changes were one of our driving factors in selecting Neustar.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information

Selection Criteria

The key reasons for working with Neustar:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 4-6 months.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Years of experience in developing call authentication standards and solutions
    • Reputation in providing quality products, services and support
    • Personal experience with implementing other Neustar products

Results

The surveyed company achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Neustar in the following areas:
    • Increased call answer rates: neither Agree Nor Disagree
    • Reduced or eliminated incorrect call blocking or tagging: neither Agree Nor Disagree
    • Enhanced how their brand displays: agree
    • Improved their omnichannel customer experience: neither Agree Nor Disagree
    • Increased consistency and accuracy of caller ID on their outbound calls: strongly agree
    • Increased their brand identity protection from fraudsters: neither Agree Nor Disagree
    • Saved time and costs by having a central place to manage their caller name information: strongly agree
    • Improved time and cost efficiency by reaching target audience the first time: agree

Port PS Customer Research

Approximately how many Telephone Numbers does your company manage?

Over 100 million: 17%
50 million to 100 million: 8%
25 million to 50 million: 6%
10 million to 25 million: 12%
5 million to 10 million: 9%
1 million to 5 million: 18%
Less than 1 million: 30%


More to Explore



About Neustar

Neustar enables trusted connections between companies and people at the moments that matter most, with world-class and industry-leading solutions in Marketing, Risk, Communications, Security, and Registry services.

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