TechValidate Research on Neustar

These pages present data that TechValidate has sourced via direct research with verified customers and users of Neustar. TechValidate stands behind the authenticity of all published data. Learn more »



328 Customers Surveyed

2,656 Data Points Collected

42 Published TechFacts

1 Published Chart

6 Published Case Studies



Selected Research Highlights


Neustar Customer Satisfaction Rating

A Director Call Center Operations at a non-profit would be very likely to recommend Neustar for this reason:

Neustar’s CNO service has improved our call center operations. I get great support from Neustar.

Neustar Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a January 2020 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Helps us keep our Numbers organized with quick access.”

“Great service and quick to respond.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information
    • Access a central management portal to update and share their Caller ID information across carriers and analytics providers
    • Ability to customize Caller ID for different campaigns or A/B testing

Selection Criteria

The key reasons for working with Neustar:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 1-2 years.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Depth of technical expertise
    • Ease of doing business

Results

The surveyed company achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Agree with Neustar in the following areas:
    • Increased call answer rates: agree
    • Reduced or eliminated incorrect call blocking or tagging: agree
    • Enhanced how their brand displays: agree
    • Increased consistency and accuracy of caller ID on their outbound calls: strongly agree
    • Increased their brand identity protection from fraudsters: agree
    • Improved time and cost efficiency by reaching target audience the first time: agree

Neustar Case Study

Educational Institution

Introduction

This case study of a educational institution is based on a December 2019 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Caller ID Branding has been a game-changer for our organization. Higher connection rates and less robo call blocking.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Improve their call answer rates
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information
    • Access a central management portal to update and share their Caller ID information across carriers and analytics providers
    • Ability to customize Caller ID for different campaigns or A/B testing

Selection Criteria

The key features and functionalities of Neustar that the surveyed organization uses:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 7-12 months.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Depth of technical expertise
    • Ease of doing business
    • Reputation in providing quality products, services, and support
    • Ease of implementation

Results

The surveyed organization achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Strongly agree with Neustar in the following areas:
    • Increased call answer rates
    • Reduced or eliminated incorrect call blocking or tagging
    • Enhanced how their brand displays
    • Improved their omnichannel customer experience
    • Increased consistency and accuracy of caller ID on their outbound calls
    • Increased their brand identity protection from fraudsters
    • Saved time and costs by having a central place to manage their caller name information
    • Improved time and cost efficiency by reaching target audience the first time

Port PS Customer Research

Approximately how many Telephone Numbers does your company manage?

Over 100 million: 17%
50 million to 100 million: 8%
25 million to 50 million: 6%
10 million to 25 million: 12%
5 million to 10 million: 9%
1 million to 5 million: 18%
Less than 1 million: 30%

Neustar Trusted Call Solutions Customer Testimonial

Our customer experience has improved which is reflected in the reduced number of complaints regarding our number display on outbound calls.

Operations Manager, Medium Enterprise Banking Company



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About Neustar

Neustar enables trusted connections between companies and people at the moments that matter most, with world-class and industry-leading solutions in Marketing, Risk, Communications, Security, and Registry services.

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