TechValidate Research on Neustar

These pages present data that TechValidate has sourced via direct research with verified customers and users of Neustar. TechValidate stands behind the authenticity of all published data. Learn more »



328 Customers Surveyed

2,656 Data Points Collected

42 Published TechFacts

1 Published Chart

6 Published Case Studies



Selected Research Highlights


Port PS Customer Research

Approximately how many Telephone Numbers does your company manage?

Over 100 million: 17%
50 million to 100 million: 8%
25 million to 50 million: 6%
10 million to 25 million: 12%
5 million to 10 million: 9%
1 million to 5 million: 18%
Less than 1 million: 30%

Neustar Customer Satisfaction

96% of surveyed organizations are likely to recommend Neustar.*

96%

Neustar Case Study

Educational Institution

Introduction

This case study of a educational institution is based on a December 2019 survey of Neustar customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Caller ID Branding has been a game-changer for our organization. Higher connection rates and less robo call blocking.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Neustar:

  • Key drivers for implementing the Neustar Caller Name Optimization (CNO) service:
    • Improve their call answer rates
    • Protect against carriers from blocking or tagging of calls as SPAM, ROBOCALL, or FRAUD
    • Fix inaccurate or inconsistent Caller ID information
    • Access a central management portal to update and share their Caller ID information across carriers and analytics providers
    • Ability to customize Caller ID for different campaigns or A/B testing

Selection Criteria

The key features and functionalities of Neustar that the surveyed organization uses:

  • Has been a Neustar Caller Name Optimization (CNO) customer for 7-12 months.
  • Why they chose Neustar Caller Name Optimization over other solutions:
    • Depth of technical expertise
    • Ease of doing business
    • Reputation in providing quality products, services, and support
    • Ease of implementation

Results

The surveyed organization achieved the following results with Neustar:

  • Since using Neustar, they have reduced operational costs for outbound calling by 10-25%.
  • Strongly agree with Neustar in the following areas:
    • Increased call answer rates
    • Reduced or eliminated incorrect call blocking or tagging
    • Enhanced how their brand displays
    • Improved their omnichannel customer experience
    • Increased consistency and accuracy of caller ID on their outbound calls
    • Increased their brand identity protection from fraudsters
    • Saved time and costs by having a central place to manage their caller name information
    • Improved time and cost efficiency by reaching target audience the first time

Neustar Trusted Call Solutions Case Study

Eastern Account System

Introduction

This case study of Eastern Account System is based on a June 2021 survey of Neustar Trusted Call Solutions customers by TechValidate, a 3rd-party research service.

“Really helped with the spam tagging as we are calling delinquent customers and it’s very easy to have our numbers get a negative rating.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Neustar Trusted Call Solutions:

  • Key drivers that influenced their decision to implement their Neustar Trusted Call Solutions:
    • Improve call answer rates
    • Protect calls from being blocked or marked as spam

Use Case

The key features and functionalities of Neustar Trusted Call Solutions that the surveyed company uses:

  • How much they have used the following:
    • Caller Name Optimization (CNO): 1-2 years
    • Enterprise Certified Caller (ECC): 1-2 years

Results

The surveyed company achieved the following results with Neustar Trusted Call Solutions:

  • Reversed their revenue loss due to call mislabeling and blocking by 11-20% using Neustar Trusted Call Solutions.
  • Why they chose Neustar’s Trusted Call Solutions over other solutions:
    • Ease of doing business
    • Reputation for quality products, services and support
    • Personal experience with prior implementation
    • Ease of implementation
  • Reduced their operational costs for outbound calling by 1-10%, since implementing Neustar Trusted Call Solutions.

Neustar Customer Statistic

75% of surveyed organizations agree that Neustar has enhanced how their brand displays.

75%


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About Neustar

Neustar enables trusted connections between companies and people at the moments that matter most, with world-class and industry-leading solutions in Marketing, Risk, Communications, Security, and Registry services.

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