TechValidate Research on NETSCOUT nGeniusONE Platform

31 Charts – Page 1 of 2


NETSCOUT solutions Customer Research

93% of IT professionals say end-to-end visibility needed for timely and precise application performance and security management

Rate the importance of NETSCOUT functionality:

Extremely important Important Not important

Ubiquitous visibility with pervasive instrumentation in the cloud and on-premises (vSTREAM™ and InfiniStreamNG™ software and hardware appliances)
Deep application visibility for multi-cloud and data centers (Adaptive Service Intelligence™ technology)
Actionable visibility for service performance, threats and vulnerabilities (nGeniusONE® and Arbor Threat Analytics)

NETSCOUT nGeniusONE Platform Customer Research

More Than 8 Out of Every 10 IT Professionals Choose nGenius First to Tackle New Service Performance and User Experience Problems.

NETSCOUT
83%
Splunk
10%
ExtraHop
0%
Riverbed
0%
Viavi
2%
Other
6%

NETSCOUT nGeniusONE Platform Customer Research

nGenius Allows You to Control Service Quality and Performance When Moving to the Cloud

Top three challenges solved by nGenius service assurance platform

Pervasive visibility: 37%
View interdependencies across entire service stack: 22%
Actionable intelligence: 17%
All other challenges: 24%

NETSCOUT nGeniusONE Platform Customer Research

IT Professionals Use nGenius as the Singular Solution to Optimize Availability, Reliability and Responsiveness of Business Services

nGenius is best in class or significantly better for assuring service and application performance in hybrid cloud and multi-cloud environments

Best in class Significantly better Better Worse

Service assurance (visibility into applications, networks, and interdependencies)
Application assurance (visibility into distributed applications and microservices)
Network assurance (an application-oriented view of network services)

NETSCOUT nGeniusONE Platform Customer Research

Digital Transformation Requires Pervasive Visibility and Service Intelligence

nGenius smart data makes a difference when implementing service assurance, security assurance, and business intelligence.

Extremely Important Important Neither Not Important Very Unimportant
Retain corporate control over service quality and performance

50%

42%

8%

0%

0%

Improve visibility and monitoring capabilities across legacy, cloud, NFV/SDN, or IoT infrastructure

47%

49%

4%

0%

0%

Monitor and measure application performance across software-defined data centers

50%

44%

6%

0%

0%

Monitor and measure infrastructure performance in cloud or data center environments

54%

38%

8%

0%

0%

NETSCOUT nGeniusONE Platform Customer Research

Most Customers Reduce Business Risk by 25% or more When Expanding Visibility Both on Premises and in the Cloud

Investing in nGenius smart data delivers exceptional service assurance value

Extremely valuable: 63%
Very valuable: 32%
Moderately valuable: 5%
Not valuable: 0%

NETSCOUT nGeniusONE Platform Customer Research

Top 3 Hybrid Cloud and Multi-Cloud Service Assurance Challenges Best Solved by nGenius

Retain visibility and control over service quality
70%
Service triage
66%
Service performance management
63%

NETSCOUT nGeniusONE Platform Customer Research

Enterprises & Service Providers Go To NETSCOUT First to Solve Performance or User Experience Problems

NETSCOUT: 95%
Splunk: 5%
ExtraHop: 0%
Riverbed: 0%
Viavi: 0%

NETSCOUT nGeniusONE Platform Customer Research

nGenius Allows You to Control Service Quality and Performance When Moving to the Cloud

Top three reasons to use nGenius service assurance

Pervasive visibility
37%
View interdependencies across entire service stack
22%
Actionable intelligence
17%

NETSCOUT nGeniusONE Platform Customer Research

NETSCOUT ASI Technology Accelerates Digital Transformation

Which approach is most effective for assuring digital initiatives?

Continuous monitoring and real-time analytics of data flowing over the network: 84%
Analysis of disparate and uncorrelated data sources, e.g., logs, NetFlow, SNMP: 8%
Using a multitude of domain-specific tools, e.g., server, network: 5%
Other: 3%

NETSCOUT nGeniusONE Platform Customer Research

Over 90% of Enterprises Confirm Smarter Data and Superior Analytics Best Way to Achieve Business Assurance

How would you rate NETSCOUT nGeniusONE?

23%
21%
29%
11%
8%
5%
2%
1%

NETSCOUT nGeniusONE Platform Customer Research

IT Professionals Use nGeniusONE Platform to Get Ahead of Performance Problems Before They Become Business Problems

Which NETSCOUT solution features did your organization utilize for Business Assurance?

Quickly identify the root cause of service performance problems and anomalous behavior
76%
Gain a situational awareness through service-centric dashboards and a top-down approach
59%
Understand current capacity utilization and estimate future needs based on past trends
56%
Contextual analysis for applications and digital services
40%
Automatic discovery of service-delivery components and visualization of all interdependencies
23%

NETSCOUT nGeniusONE Platform Customer Research

NETSCOUT Smarter Data, Superior Analytics Better than Other Approaches for Digital Transformation

Which vendors did your organization consider before selecting NETSCOUT as a solution to solve critical service assurance challenges in your Digital Enterprise?

CA
36%
Splunk
30%
Riverbed
49%
SolarWinds
44%
Gigamon
44%

NETSCOUT nGeniusONE Platform Customer Research

How much have you reduced business risk associated with new digital services and improved service performance by gaining comprehensive visibility with NETSCOUT solutions?

80-100% 50-79% 25-49% 10-24% Up to 10%

Reduce Business Risk
Improve Service Performance

NETSCOUT nGeniusONE Platform Customer Research

Over 90% of Enterprises Say nGeniusONE Platform Superior for UC&C Service Delivery

IT teams select NETSCOUT to assure UC&C performance in agile business enviroments

Best in Class Significantly Better Better Not Better

nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance

NETSCOUT nGeniusONE Platform Customer Research

90% or more customers think smarter data and superior analytics makes a huge difference for assuring service delivery in Cloud, Virtualization, UC&C, IoT, and DevOps environments. Most enterprises think NETSCOUT is “Best-in-Class,” “Significantly Better,” or “Better” to solve service performance problems in IT infrastructures that use different innovative technologies.

Best in Class Significantly Better Better Not Better

nGeniusONE with InfiniStream appliances and nGeniusPULSE
nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV)
nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance
nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud)
nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring

NETSCOUT nGeniusONE Platform Customer Research

8 out of 10 customers who considered CA, Splunk, Riverbed, or AppDynamics chose NETSCOUT because of smarter data and superior analytics

Continuous monitoring and real-time analytics of data flowing over the network: 80%
Analysis of disparate and uncorrelated data sources, e.g., logs, NetFlow, SNMP: 7%
Bytecode instrumentation of individual applications: 1%
Using a multitude of domain-specific tools, e.g., server, network or: 8%
Other: 5%

NETSCOUT nGeniusONE Platform Customer Research

nGeniusONE and ASI technology beats CA for Continuous Application Delivery

IT teams select NETSCOUT to assure application performance in agile business environments.

Best in Class Significantly Better Better Not Better
nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring

33%

35%

23%

9%

9 Out of 10 Customers Agree ASI is a Tour de Force

Customers agree that NETSCOUT’s solutions, powered by Adaptive Service Intelligence™ (ASI) technology, offer a unique and holistic view of their enterprise network’s service dependencies and interrelationships.

Agree
91%
Disagree
9%

Customers Who Reduced CapEx 50-74% Using ASI-Powered NETSCOUT Agree It Gives Holistic View

NETSCOUT’s solutions, powered by Adaptive Service Intelligence (ASI™) technology, offer a unique and holistic view of service dependencies and interrelationships, providing detailed and granular data for problem identification

Agree: 94%
Disagree: 6%

100% of Customers Surveyed Improve Identification of Network Issues with nGeniusONE

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Problem Identification

72% of NETSCOUT Customers Improve Service Performance a Minimum of 25-49%+

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Service Performance Management

100% of Customer-Survey Respondents Reduced MTTK with NETSCOUT

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Reduced MTTK

100% of Customers Surveyed Experienced Shorter Service Disruptions with NETSCOUT

Please rate the improvement/productivity gains experienced with NETSCOUT concerning service disruptions.

75-100% 50-74% 25-49% 10-24% Up to 10%

Shorter service disruptions

67% of Customers Say They Save a Minimum of 25% More Time in War Room With nGeniusONE

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Reduced Time Spent in War Room

Customers Get 50% and More Improvement/Productivity Gain with NETSCOUT Solution

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Problem identification
Service performance management
Reduced MTTK
Shorter service disruptions
Reduced time spent in war room

Only NETSCOUT’s ASI Technology Enables Fast ROI & Facilitates Operational Excellence

% of surveyed IT organizations that experienced exceptional IT results from NETSCOUT solutions.

Increase in quality of end-user experience
65%
Improved IT staff productivity
58%
Reduction in operational expenses
35%
Displacing several performance management tools with a single platform from NetScout
35%
Other
13%

4 out of 5 NETSCOUT Customers Reduce MTTK by 80% or More and Decreased Operational Costs

How much have you reduced the mean time to knowledge (MTTK) by identifying the root cause of service degradations or outage problems with NETSCOUT’s proactive service triage as compared to an alternative solution?

95% or greater: 21%
90% or greater: 11%
85% or greater: 18%
80% or greater: 32%
Other: 19%

Enterprises Unlock the Power of Traffic-Based Data to Address Service Assurance Challenges

Do you agree with the following statement: “The top reason for purchasing NETSCOUT solutions is to optimize the performance of our IT services.”

Yes: 82%
No: 18%

NETSCOUT Solution Cuts Time in the Service Delivery War Room by More than 60%

IT teams dramatically reduced time spent resolving a core service incident, from approximately 14 hours on average using traditional performance management tools to around 6 hours on average using nGeniusONE platform

30+ hours 20-30 hours 10-20 hours 5-10 hours Up to 5 hours

Traditional Tools (Before)
NetScout Solution (After)



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