TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »

705 Customers Surveyed

5,719 Data Points Collected

492 Published TechFacts

60 Published Charts

77 Published Case Studies

Selected Research Highlights

NETSCOUT nGeniusONE Platform Customer Research

Customers migrating to the cloud take control of application performance and quickly solve service delivery problems

What are the reasons your organization uses NETSCOUT service assurance solutions for cloud migration?

Enhance end-user and customer experience with improved network and service availability, reliability and responsiveness
Protect user productivity by providing visibility and intelligence required to solve problems fast
“Know before you go” – understand application dependencies on-prem before developing a cloud migration plan
Assure the success of data center transformation
Lift-and-shift existing applications and migrate them to the cloud with greater speed and agility

Case Study: Large Enterprise Energy & Utilities Company


This case study of a large enterprise energy & utilities company is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We are now able to monitor Microsoft Lync using our NETSCOUT nGeniusONE solution [whereas before that was unavailable to us].”


  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed


  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Displaced several performance management tools with a single platform from NetScout
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 20-30 hours
    • Using a NETSCOUT solution: 5-10 hours
    • Reduced time spent in war room 75% to 83% or more
  • Reduced the mean time to resolution (MTTR) by 85% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 75-100%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 50-74%

NETSCOUT nGeniusONE Platform Case Study

Actionable Visibility Makes Dollars and Sense for the Federal Government and Keeps Businesses and Citizens Safe


This case study of Federal Government agency is based on a survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NETSCOUT solution delivers superior service assurance for Software-defined Data Centers, Cloud and IoT.”

“Experienced fast payback, measured in months, across several metrics.”


The business challenges that led the federal government agency to evaluate and ultimately select NETSCOUT nGeniusONE Platform.

  • Utilized the following NETSCOUT solution features for business continuity:
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the federal government agency uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.


The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

  • This federal government agency strongly agrees or agrees with the following statements:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions best in class when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStreamNG appliances or vSTREAM and nGeniusPULSE for Cloud
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 25-49%
    • Improved service performance: 25-49%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 6-12 months
    • Support for new business models: 6-12 months
    • Increased collaboration: 0-3 months

NETSCOUT nGeniusONE Platform Customer Review

Hospitality company drives innovation at sea and innovates with confidence in the hybrid cloud with end-thru-end visibility

5/5 Stars

Reason for rating:

We absolutely rely on the NETSCOUT platform for our every day operations and planning for the future. As we move more and more of our applications and systems into the cloud, we’ve leveraged dependency mapping to help us with baselining and discovery of existing traffic flows. NETSCOUT gives us the visibility to be able to see before and after key performance indicators that reduces post-migration complexity which tends to be associated with these types of shifts into the cloud. We’d be sunk without NETSCOUT.

NETSCOUT nGeniusONE Platform Customer Research

Education Institutions reduced MTTR by 50% or more and consider NETSCOUT best-in-class or significantly better for hybrid cloud

Please rate the value of NETSCOUT performance monitoring and troubleshooting against alternative solutions:

Best in class Significantly better Better Worse

Visibility across NSX-T and VMware Cloud on AWS or Azure
Service monitoring and troubleshooting in hybrid cloud environments

Online Transportation Services Company Improves ROI & Bolsters Service Assurance

A medium enterprise transportation services company increased quality of end-user experience, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT.

More to Explore

About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

NETSCOUT nGeniusONE Platform Website   NETSCOUT Website