TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »



725 Customers Surveyed

5,813 Data Points Collected

493 Published TechFacts

61 Published Charts

77 Published Case Studies



Selected Research Highlights


NETSCOUT nGeniusONE Platform Customer Fact

Visa had a payback period of 0-3 months in increased collaboration and operational efficiencies when using NETSCOUT solutions.

100% of Customer-Survey Respondents Reduced MTTK with NETSCOUT

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Reduced MTTK

NETSCOUT nGeniusONE Platform Case Study

Global power manufacturer reduced MTTR by 80% or more and considers NETSCOUT the BEST for cloud performance monitoring and troubleshooting

Introduction

This case study of a Fortune 500 Energy company is based on a November 2020 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Manufacturer strongly agrees NETSCOUT solved cloud migration challenges by:
    • gaining end-through-end visibility across the cloud, data center, and network edge
    • improving user experience in a complex hybrid environment
    • detecting service delivery problems and quickly troubleshooting them
    • efficiently assuring service performance before, during, and after cloud migration
  • The company strongly agrees with the following statements:
    • lack of visibility into on-prem application dependencies and performance baselines increases the risk of cloud migration
    • fragmented visibility in the hybrid cloud increases the time required to resolve service issues
  • The company strongly agrees Adaptive Service Intelligence (ASI) technology from NETSCOUT is used for analyzing traffic data at the source and is:
    • the most effective method of assuring service delivery across any hybrid cloud

Use Case

  • Global power manufacturer uses NETSCOUT service assurance solutions for cloud migration for it’s ability to:
    • Lift-and-shift existing applications and migrate them to the cloud with greater speed and agility
    • “Know before you go” – understand application dependencies on-prem before developing a cloud migration plan
    • Enhance end-user and customer experience with improved network and service availability, reliability and responsiveness
    • Protect user productivity by providing visibility and intelligence required to solve problems fast
    • Assure the success of data center transformation
  • Considers the following extremely important for hybrid cloud environments:
    • monitor and troubleshoot service performance in real-time from a single pane of glass
  • Confirmed that the power of NETSCOUT smart data does help their organization effectively manage risk and build applications or services in hybrid cloud environments.

Results

Global power manufacturer achieved the following results with NETSCOUT nGeniusONE Platform:

  • Confirmed NETSCOUT monitoring and troubleshooting solution reduced MTTR as part of their organization’s cloud migration by 80 – 100%.
  • Rates NETSCOUT performance monitoring and troubleshooting best in class against alternative solutions:
    • visibility across NSX-T and VMware Cloud on AWS or Azure
    • monitoring and troubleshooting VPN services in complex IT environments and protecting end-user experience

NETSCOUT nGeniusONE Platform Case Study

Fidelity Investments

Introduction

This case study of Fidelity Investments is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Quickly identify the root cause of service performance problems and anomalous behavior

Results

The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

  • Strongly confirms the following:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 80-100%
    • Improved service performance: 80-100%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 0-3 months
    • Support for new business models: 0-3 months
    • Increased collaboration: 0-3 months

NETSCOUT nGeniusONE Platform Customer Research

Government agencies reduced MTTR by 50% or more and consider NETSCOUT best-in-class or significantly better for hybrid cloud

Please rate the value of NETSCOUT performance monitoring and troubleshooting against alternative solutions:

Best in class Significantly better Better Worse

Visibility across NSX-T and VMware Cloud on AWS or Azure
Service monitoring and troubleshooting in hybrid cloud environments
Monitoring and troubleshooting VPN services in complex IT environments and protecting end-user experience

iBasis Loves NETSCOUT

Wenxin Ma, a Principal Architect at iBasis, Inc., recommends * NETSCOUT:

“NETSCOUT nGeniusONE’s rich functionalities and approach to network monitoring, troubleshooting, and reporting as well, provides great automation. You get a very detailed end-to-end view of user services.”



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About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

NETSCOUT nGeniusONE Platform Website   NETSCOUT Website