TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »



498 Customers Surveyed

4,307 Data Points Collected

412 Published TechFacts

31 Published Charts

50 Published Case Studies



Featured Research Collections for NETSCOUT nGeniusONE Platform

Curated collections and slideshows of TechValidate research data on NETSCOUT nGeniusONE Platform.



Selected Research Highlights


NETSCOUT nGeniusONE Platform Customer Fact

NETSCOUT nGeniusONE Platform a Complete Business Assurance Solution for Federal Government Agency

NETSCOUT helps a federal government agency process and deliver over 150 billion pieces of mail with the following Business Assurance features:

• Automatic discovery of service-delivery components and visualization of all interdependencies
• Understanding current capacity utilization and estimate future needs based on past trends
• Gaining a situational awareness through service-centric dashboards and a top-down approach
• Obtaining contextual analysis for applications and digital services
• Quickly identifying the root cause of service performance problems and anomalous behavior throughout the service delivery infrastructure

NETSCOUT nGeniusONE Platform Case Study

Fortune 500 Health Care Company

Introduction

This case study of a Fortune 500 health care company is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our NETSCOUT investment paid for itself within 3 months through improved customer experience.”

“After evaluating other vendors, we concluded nGeniusONE is best-in-class for UC&C service performance monitoring.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Automatic discovery of service-delivery components and visualization of all interdependencies
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Contextual analysis for applications and digital services
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • CA
    • Splunk
    • Riverbed
    • SolarWinds
    • HP

Results

The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

  • Rated the following statement as:
    • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and nGenius PULSE for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): significantly better
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 10-24%
    • Improved service performance: 10-24%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 0-3 months
    • Support for new business models: 3-6 months
    • Increased collaboration: 3-6 months

NETSCOUT nGeniusONE Platform Case Study

Norfolk Southern

Introduction

This case study of Norfolk Southern Corporation is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Contextual analysis for applications and digital services
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • SolarWinds
    • Gigamon
    • Network Instruments

Results

The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

  • Strongly confirms the following:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 50-79%
    • Improved service performance: 80-100%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 12-18 months
    • Operational efficiencies: 12-18 months
    • Support for new business models: 12-18 months
    • Increased collaboration: 12-18 months

NETSCOUT nGeniusONE Platform Customer Research

Enterprises & Service Providers Go To NETSCOUT First to Solve Performance or User Experience Problems

NETSCOUT: 95%
Splunk: 5%
ExtraHop: 0%
Riverbed: 0%
Viavi: 0%

Telecom Diminishes Service Disruptions

A large and well-known U.S. telecommunications services company shortened service disruptions by 75-100% with NETSCOUT.

NETSCOUT nGeniusONE Platform Customer Research

More Than 8 Out of Every 10 IT Professionals Choose nGenius First to Tackle New Service Performance and User Experience Problems.

NETSCOUT
83%
Splunk
10%
ExtraHop
0%
Riverbed
0%
Viavi
2%
Other
6%


More to Explore



About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

NETSCOUT nGeniusONE Platform Website   NETSCOUT Website