TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »

566 Customers Surveyed

4,765 Data Points Collected

460 Published TechFacts

57 Published Charts

67 Published Case Studies

Selected Research Highlights

NETSCOUT nGeniusONE Platform Case Study

Canadian Retailer


This case study of Canadian Retailer Corporation, Limited is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides business assurance by effectively collecting, organizing, analyzing and visualizing superior data.”


The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Contextual analysis for applications and digital services
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed company uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • Riverbed
    • SolarWinds
    • Gigamon


The surveyed company achieved the following results with NETSCOUT nGeniusONE Platform:

  • Strongly confirms the following:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 80-100%
    • Improved service performance: 80-100%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 0-3 months
    • Support for new business models: 0-3 months
    • Increased collaboration: 0-3 months

Federal Gov’t Agency Improves Service

The NETSCOUT solution set allowed us to glean a number of benefits through its usage including: 1) Increasing service uptime and end-user productivity, 2) Reducing time spent troubleshooting problems and, 3) We now get a consistent ‘big-picture,’ end-to-end view of our network infrastructure.

Engineer, Federal Government

72% of NETSCOUT Customers Improve Service Performance a Minimum of 25-49%+

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Service Performance Management

Case Study: Turkcell


This case study of Turkcell Iletisim Hizmetleri A.S. is based on a June 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“NETSCOUT products help us to troubleshoot performance deficiencies in our network much faster.”


  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • CA
    • Splunk
    • JDSU
    • HP
    • Anritsu


  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offers a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short-term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Using a NETSCOUT solution: 5-10 hours
      • Reduced the time spent in the war room 67-83% using NETSCOUT nGeniusONE
  • Reduced the mean time to resolution (MTTR) by an enormous 80% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 10-24% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 10-24%
    • Reduced MTTK: 75-100%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 75-100%
  • Dramatically reduced key service performance indicators with our network.

NETSCOUT nGeniusONE Platform Customer Fact

NETSCOUT nGeniusONE Platform a Complete Business Assurance Solution for Federal Government Agency

NETSCOUT helps a federal government agency process and deliver over 150 billion pieces of mail with the following Business Assurance features:

• Automatic discovery of service-delivery components and visualization of all interdependencies
• Understanding current capacity utilization and estimate future needs based on past trends
• Gaining a situational awareness through service-centric dashboards and a top-down approach
• Obtaining contextual analysis for applications and digital services
• Quickly identifying the root cause of service performance problems and anomalous behavior throughout the service delivery infrastructure

NETSCOUT nGeniusONE Platform Customer Research

IT Professionals Use nGenius as the Singular Solution to Optimize Availability, Reliability and Responsiveness of Business Services

nGenius is best in class or significantly better for assuring service and application performance in hybrid cloud and multi-cloud environments

Best in class Significantly better Better Worse

Service assurance (visibility into applications, networks, and interdependencies)
Application assurance (visibility into distributed applications and microservices)
Network assurance (an application-oriented view of network services)

More to Explore

About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

NETSCOUT nGeniusONE Platform Website   NETSCOUT Website