TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »



720 Customers Surveyed

5,786 Data Points Collected

493 Published TechFacts

61 Published Charts

77 Published Case Studies



Selected Research Highlights


NETSCOUT nGeniusONE Platform Case Study

State & Local Government

Introduction

This case study of a state & local government is based on a July 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Automatic discovery of service-delivery components and visualization of all interdependencies
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Contextual analysis for applications and digital services
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • CA
    • Splunk
    • Riverbed
    • SolarWinds
    • AppDynamics

Results

The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

  • Strongly confirms the following:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and TruView Live for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: significantly better
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 80-100%
    • Improved service performance: 80-100%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 6-12 months
    • Operational efficiencies: 3-6 months
    • Support for new business models: 12-18 months
    • Increased collaboration: 3-6 months

NETSCOUT nGeniusONE Platform Customer Research

Most companies reduce MTTR by 50% or more and consider NETSCOUT best-in-class or significantly better service assurance solution for cloud

Please rate the value of NETSCOUT performance monitoring and troubleshooting against alternative solutions:

Best in class Significantly better Better Worse

Visibility across NSX-T and VMware Cloud on AWS or Azure
Service monitoring and troubleshooting in hybrid cloud environments
Monitoring and troubleshooting VPN services in complex IT environments and protecting end-user experience

NETSCOUT nGeniusONE Platform Customer Fact

NETSCOUT nGeniusONE Best of Breed for DevOps

Southern California health care municipality rates nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring as “Best in Class” when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure.

Case Study: ANPI

Introduction

This case study of ANPI is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“[Using nGeniusONE], we are able to go back in time and gather data about an issue without trying to reproduce it. This saves massive amounts of time in resolving [network] issues.”

Challenges

  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NetScout solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NetScout solution to solve critical IT challenges like reducing degradations and outages:
    • Network Instruments
    • NetQoS

Results

  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Increased quality of end-user experience
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 10-20 hours
    • Using a NETSCOUT solution: Up to 5 hours
  • Reduced the mean time to resolution (MTTR) by 80% or greater with NetScout’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by up to 9% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 25-49%
    • Improved service performance management: up to 10%
    • Reduced MTTK: 10-24%
    • Shortened service disruptions: up to 10%
    • Reduced time spent troubleshooting: 50-74%

NETSCOUT nGeniusONE Platform Customer Fact

Nexus Technologies Dramatically Improves Business Assurance with NETSCOUT

Nexus Technologies improved its system integration business with NETSCOUT solutions by enhancing:

  • Automatic discovery of service-delivery components and visualization of all interdependencies
  • Understanding current capacity utilization and estimate future needs based on past trends
  • Gaining a situational awareness through service-centric dashboards and a top-down approach
  • Quickly identifying the root cause of service performance problems and anomalous behavior throughout the service delivery infrastructure

9 Out of 10 Customers Agree ASI is a Tour de Force

Customers agree that NETSCOUT’s solutions, powered by Adaptive Service Intelligence™ (ASI) technology, offer a unique and holistic view of their enterprise network’s service dependencies and interrelationships.

Agree
91%
Disagree
9%


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About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

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