TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »



566 Customers Surveyed

4,765 Data Points Collected

439 Published TechFacts

34 Published Charts

59 Published Case Studies



Selected Research Highlights


NETSCOUT nGeniusONE Platform Customer Research

nGenius Allows You to Control Service Quality and Performance When Moving to the Cloud

Top three challenges solved by nGenius service assurance platform

Pervasive visibility: 37%
View interdependencies across entire service stack: 22%
Actionable intelligence: 17%
All other challenges: 24%

NETSCOUT nGeniusONE Platform Case Study

Well-Respected University

Introduction

This case study of an educational institution is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NETSCOUT solutions enable superior business insights and decision making by harnessing the full power of IP Intelligence.”

“NETSCOUT solutions help solve challenges related to the complexity of managing digital services at scale and high speed of change. In doing so, NETSCOUT provides Business Assurance by effectively collecting, organizing, analyzing and visualizing superior data.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Automatic discovery of service-delivery components and visualization of all interdependencies
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Contextual analysis for applications and digital services
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and an analysis of disparate sources
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • Splunk
    • Extrahop

Results

The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

  • Strongly confirms the following:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and TruView Live for Cloud: best in class
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: best in class
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 50-79%
    • Improved service performance: 50-79%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 6-12 months
    • Operational efficiencies: 6-12 months
    • Support for new business models: 6-12 months
    • Increased collaboration: 6-12 months

NetScout Customer Satisfaction Rating

Dhaval Parikh, a Senior Network Administrator at BT America, said his company would be very likely to recommend NETSCOUT for this reason:

Since deploying NETSCOUT nGeniusONE, it has been such a great and comprehensive product. We are able to troubleshoot issues significantly faster. I love using NETSCOUT.

NETSCOUT solutions Customer Research

Approximately 9 out of every 10 enterprises improve network and service availability with end-to-end visibility in their IT environment

How does the visibility achieved with NETSCOUT solutions benefit your organization?

Improve network and service availability
89%
Greater speed and agility
56%
Early warning into the risks that threaten digital services and assets
54%
Greater collaboration between NetOps, SecOps, and other IT teams
51%
Happier users through actionable insights
41%

NETSCOUT nGeniusONE Platform Case Study

Actionable Visibility Makes Dollars and Sense for the Federal Government and Keeps Businesses and Citizens Safe

Introduction

This case study of Federal Government agency is based on a survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NETSCOUT solution delivers superior service assurance for Software-defined Data Centers, Cloud and IoT.”

“Experienced fast payback, measured in months, across several metrics.”

Challenges

The business challenges that led the federal government agency to evaluate and ultimately select NETSCOUT nGeniusONE Platform.

  • Utilized the following NETSCOUT solution features for business continuity:
    • Understand current capacity utilization and estimate future needs based on past trends
    • Gain a situational awareness through service-centric dashboards and a top-down approach
    • Quickly identify the root cause of service performance problems and anomalous behavior

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the federal government agency uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.

Results

The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

  • This federal government agency strongly agrees or agrees with the following statements:
    • NETSCOUT helps measure and manage current IT infrastructure and services
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT
  • Rated the following NETSCOUT solutions best in class when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStreamNG appliances or vSTREAM and nGeniusPULSE for Cloud
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 25-49%
    • Improved service performance: 25-49%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Improved customer experience: 0-3 months
    • Operational efficiencies: 6-12 months
    • Support for new business models: 6-12 months
    • Increased collaboration: 0-3 months

Achieved 95% Drop in MTTR

Netcontroll reduced the mean time to resolution (MTTR) by 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.



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About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

NETSCOUT nGeniusONE Platform Website   NETSCOUT Website