TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »

498 Customers Surveyed

4,307 Data Points Collected

439 Published TechFacts

33 Published Charts

59 Published Case Studies

Featured Research Collections for NETSCOUT nGeniusONE Platform

Curated collections and slideshows of TechValidate research data on NETSCOUT nGeniusONE Platform.

Selected Research Highlights

NETSCOUT solutions Customer Research

Accelerate deployments of services into cloud environments while assuring application reliability, availability and responsiveness.

Three out of every four IT professionals say they improved visibility by 40% – 50% or more while reducing MTTK by 30% – 39% or more using NETSCOUT solutions

More than 50% 40 – 50% 30 – 39% 20 – 29% 10 – 19% Up to 10%

Improved visibility
Reduced MTTK

67% of Customers Say They Save a Minimum of 25% More Time in War Room With nGeniusONE

Please rate the improvement/productivity gains experienced with NETSCOUT in the following area.

75-100% 50-74% 25-49% 10-24% Up to 10%

Reduced Time Spent in War Room

Case Study: State & Local Government


This case study of a state & local government is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“NETSCOUT nGenius Service Assurance platform has given us the following benefits. It allows us to get a consistent holistic, end-to-end view of our applications and service-delivery infrastructure. It’s also helped us to reduce time spent in the war room, initiate faster problem resolution and reduce MTTK. Lastly, it has helped us increase service uptime and end-user productivity or experience as well.”


  • Finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendors before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • CA
    • Riverbed
    • NetQoS
    • HP


  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long term with NETSCOUT:
    • Reduced operational expenses
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before NETSCOUT solution: 20-30 hours
    • Using a NETSCOUT solution: Up to 5 hours — a savings of 75-83%
  • Reduced the mean time to resolution (MTTR) by 90% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by 50-74% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 50-74%
    • Minimum improvement of key service performance metrics, 50-74%

NETSCOUT solutions Case Study

Industrial Manufacturing Company with 55 year old history improved visibility by more than 50% in the cloud and on-premises


This case study of a medium enterprise industrial manufacturing company is based on a September 2019 survey of NETSCOUT solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


The business challenges that led the profiled company to evaluate and ultimately select NETSCOUT solutions:

  • Strongly agrees with the following as it pertains to cloud migration or data center transformation:
    • high volume of disparate data from siloed tools makes it challenging to manage performance and security issues
    • visibility blind spots in the hybrid cloud and multi-cloud increase risk
    • lack of a common situational awareness between IT teams causes finger-pointing
  • Strongly agrees NETSCOUT helps solve these service assurance challenges:
    • gaining end-to-end visibility across the cloud, data center, and network edge
    • optimizing application performance when migrating to the cloud
    • detecting anomalies and then quickly and efficiently investigating the root cause

Use Case

The key features and functionalities of NETSCOUT solutions that the surveyed company uses:

  • Achieved the following with NETSCOUT solutions:
    • Early warning into the risks that threaten digital services and assets
  • Rates the following NETSCOUT features important or extremely important:
    • ubiquitous visibility with pervasive instrumentation in the cloud and on-premises (vSTREAM™ and InfiniStreamNG™ software and hardware appliances)
    • deep application visibility for multi-cloud and data centers (Adaptive Service Intelligence™ technology)
    • actionable visibility for service performance, threats and vulnerabilities (nGeniusONE® and Arbor security)
  • Finds the following NETSCOUT partnerships for performance and security management valuable or highly valuable:
    • AWS
      (advanced technology partnership, marketplace offerings)
    • Microsoft Azure (co-sell partnership, marketplace offerings)
    • VMware
      (advanced technology partnership for NSX and VMware Cloud on AWS)


The surveyed company achieved the following results with NETSCOUT solutions:

  • The packet data that NETSCOUT converts into meaningful information helps their organization:
    • Continuously monitor a variety of availability, reliability, responsiveness and threat metrics
  • Improved the following with NETSCOUT solutions:
    • improved visibility: more than 50%
  • NETSCOUT enables them to confidently deploy and secure applications and services across physical, virtual, and cloud environments by:
    • Delivering smarter analytics to intelligently pinpoint data, network, session, and application elements that are causing performance problems
  • Strongly agrees NETSCOUT’s performance and security monitoring technologies for on-premises, cloud, and network edge provides:
    • deep visibility into service stacks provides an early warning system for IT and SecOps
    • consistent performance and security monitoring, at scale, protects critical applications and services

NETSCOUT solutions Customer Review

IT Director says actionable visibility makes dollars and sense for the government and keeps businesses and citizens safe

5/5 Stars

Describe your latest experience with NETSCOUT product or support

My teams use the tools on a day-to-day basis. We are extremely pleased with the results, including improving visibility by more than 50%.

Would you recommend NETSCOUT solutions, and if so, why?

NETSCOUT makes a huge difference on how a network runs. Consistent performance and security monitoring, at scale, protects critical applications and services.

Aerospace & Defense Company Quickly Identifies & Solves Problems with NETSCOUT

With NETSCOUT nGeniusONE Service Assurance platform you can see the actual packet flows allowing network engineers to quickly identify problem areas, i.e., servers responding slowly to requests due to Storage Area Network (SAN) issues.

IT Manager, Large Enterprise Aerospace & Defense Company

More to Explore

About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

NETSCOUT nGeniusONE Platform Website   NETSCOUT Website