TechValidate Research on NETSCOUT nGeniusONE Platform

These pages present data that TechValidate has sourced via direct research with verified customers and users of NETSCOUT nGeniusONE Platform. TechValidate stands behind the authenticity of all published data. Learn more »

498 Customers Surveyed

4,307 Data Points Collected

439 Published TechFacts

34 Published Charts

59 Published Case Studies

Selected Research Highlights

Fidelity Investments Selects NETSCOUT

Fidelity Investments considered CA, Splunk, Riverbed, Niksun, and NetQoS before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages, and improving MTTK and MTTR.

Case Study: Grupo Boticario


This case study of Grupo Boticario is based on a May 2015 survey of NetScout customers by TechValidate, a 3rd-party research service.

“NETSCOUT nGeniusONE helps us find the root cause of problems more quickly, it reduces troubleshooting time, and it helps us find minor errors that could affect application performance.”


  • The Grupo Boticario company finds that using a single service-oriented performance management platform from NETSCOUT is the most effective in triaging service performance issues.

Use Case

  • Agrees that the top reason for purchasing NETSCOUT solutions is to optimize the performance of their IT services.
  • Considered the following vendor before selecting the NETSCOUT solution to solve critical IT challenges like reducing degradations and outages:
    • Riverbed


  • Agrees that NETSCOUT’s solutions powered by Adaptive Service Intelligence (ASI™) technology offer a unique and holistic view of service dependencies and interrelationships.
  • Accomplished the following to increase ROI in the short term and promote operational excellence in the long-term with NETSCOUT:
    • Increased quality of end-user experience
    • Reduced operational expenses
    • Improved IT staff productivity
  • Spent the following amounts of time on average in the war room resolving a core service incident before and after NETSCOUT:
    • Before using a NETSCOUT solution: 30+ hours
    • Once using a NETSCOUT solution it dropped substantially down to 5-10 hours, a savings of 66% to 83%
  • Reduced the mean time to resolution (MTTR) by 95% or greater with NETSCOUT’s proactive service triage compared to an alternative solution.
  • Reduced the capital expenditures associated with performance management of their IT infrastructure by a whopping 50-74% with NETSCOUT.
  • Improved the following areas by the following rates with NETSCOUT:
    • Improved problem identification: 75-100%
    • Improved service performance management: 50-74%
    • Reduced MTTK: 50-74%
    • Shortened service disruptions: 50-74%
    • Reduced time spent troubleshooting: 75-100%
  • Overall, it radically improved these core KPIs

NETSCOUT nGeniusONE Platform Customer Research

Over 90% of Enterprises Say nGeniusONE Platform Superior for UC&C Service Delivery

IT teams select NETSCOUT to assure UC&C performance in agile business enviroments

Best in Class Significantly Better Better Not Better

nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance

NETSCOUT solutions Customer Research

Accelerate deployments of services into cloud environments while assuring application reliability, availability and responsiveness.

Three out of every four IT professionals say they improved visibility by 40% – 50% or more while reducing MTTK by 30% – 39% or more using NETSCOUT solutions

More than 50% 40 – 50% 30 – 39% 20 – 29% 10 – 19% Up to 10%

Improved visibility
Reduced MTTK

NETSCOUT nGeniusONE Platform Case Study

State Dept. of Transportation Keeps Things Moving with Smart Data for IoT, Cloud, and Virtualized IT Infrastructure


This case study of a state & local government is based on an August 2016 survey of NETSCOUT nGeniusONE Platform customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

System admin says “features and ease of use enable superior business insights and decision making.”


The business challenges that led the profiled organization to evaluate and ultimately select NETSCOUT nGeniusONE Platform:

  • Utilized the following NETSCOUT solution features for Business Assurance:
    • Gain a situational awareness through service-centric dashboards and a top-down approach

Use Case

The key features and functionalities of NETSCOUT nGeniusONE Platform that the surveyed organization uses:

  • Agrees that the approach most effective for assuring digital initiatives is continuous monitoring and real-time analytics of data flowing over the network.
  • Evaluated the following vendors before selecting NETSCOUT as a solution to solve critical service assurance challenges in their Digital Enterprise:
    • Splunk
    • Riverbed
    • SolarWinds
    • Gigamon


The surveyed organization achieved the following results with NETSCOUT nGeniusONE Platform:

  • Rated the following statement as:
    • NETSCOUT helps measure and manage current IT infrastructure and services: strongly agrees
    • NETSCOUT helps achieve business goals by continuously measuring the performance of services and infrastructure to identify potential problems and plan for the roll-out of new applications: strongly agrees
    • NETSCOUT helps to confidently navigate through changes for one or more of the following: Cloud, Unified Communications, Security, and IoT: agrees
  • Rated the following NETSCOUT solutions when compared to alternative solutions for helping to solve service performance problems in their IT infrastructure that use different innovative technologies:
    • nGeniusONE with InfiniStream appliances and nGeniusPULSE for Cloud: significantly better
    • nGeniusONE with physical and virtual InfiniStream appliances for Virtualization (data center, SDN/NFV): significantly better
    • nGeniusONE UC&C monitors for SIP trunking, Call Servers, Voice and Video Performance: best in class
    • nGeniusONE with InfiniStream appliances for IoT infrastructure (edge, core and cloud): best in class
    • nGeniusONE with ASI technology for Continuous Application Deployment performance monitoring: significantly better
  • Has reduced business risk associated with new digital services and improved service performance by gaining holistic visibility with NETSCOUT solutions by the following:
    • Reduced business risk: 25-49%
  • Rated the following payback period in each of the following areas, when using NETSCOUT solutions:
    • Operational efficiencies: 3-6 months
    • Increased collaboration: 3-6 months

Online Transportation Services Company Improves ROI & Bolsters Service Assurance

A medium enterprise transportation services company increased quality of end-user experience, improved IT staff productivity, and displaced several performance management tools with a single platform from NETSCOUT to increase ROI in the short-term and promote operational excellence in the long-term with NETSCOUT.

More to Explore

About NETSCOUT nGeniusONE Platform

The nGeniusONE Service Assurance Platform enables the IT organization to attain rapid and clear insights into service performance across the entire IT infrastructure from the network, application and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

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