TechValidate Research on Navis

123 Charts – Page 3 of 5


Navis Customer Research

Why did your terminal choose Navis N4 TOS?

To optimize operational processes
63%
To gain operational visibility
44%
To scale as operations grow
44%
To more easily integrate with third party technologies
39%
To have the ability to tailor the TOS to meet operational requirements
37%
To prepare for, or support automated equipment and processes
34%
Previous TOS no longer supported
30%
To standardize operations across multiple sites
30%

Navis Customer Research

What are your terminal’s biggest operational challenges?

Optimizing operations to improve productivity
76%
Reducing operational costs
67%
Improving yard operations
52%
Improving truck turn times
43%
Training of personnel on new technologies
37%
Handling larger ships and more TEU efficiently
31%
Improving vessel planning and coordination with carriers and shippers
28%
Improving rail operations
19%

Navis Customer Research

How would you describe your terminal operations?

Rubber Tyred Gantry Cranes (RTGs)
53%
Semi-automated
24%
Straddle Carriers (SC)
15%
Automated
7%

Navis Customer Research

How N4 Helps Lower Costs

In which of the following areas has N4 helped in lowering your organization’s costs?

Crane Assignment
23%
Truck / Straddle Pooling
22%
Yard Planning
61%
Yard Operations
58%
Mega Vessel Handling
6%
Vessel Operations
58%
Rail Operations
10%
Gate Efficiency
48%
Monitoring and Reporting
45%
Order Processing
13%

Navis Customer Research

How long has your terminal been using N4?

More than 8 years: 10%
5 - 7 years: 30%
1 - 4 years: 47%
Less than 1 year: 13%

Navis Customer Research

Optimizing Operations with N4

In what area(s) is N4 helping you optimize your operations?

Improved equipment utilization
49%
More efficient gate operations with faster truck turn times
34%
More efficient rail operations
7%
Better visibility and reporting to improve customer service
49%
Better monitoring tools to improve operations
57%
Support for automated operations
26%
Improved yard planning
49%
More stable operations
40%

Navis Customer Research

Why N4?

Why did your terminal choose Navis N4 TOS?

To gain operational visibility
44%
To optimize operational processes
63%
To more easily integrate with third party technologies
37%
To prepare for, or support automated equipment and processes
35%
To have the ability to tailor the TOS to meet operational requirements
37%
To standardize operations across multiple sites
28%
To scale as operations grow
44%
Previous TOS no longer supported
29%

Navis Customer Research

Terminal Operational Challenges

What are your terminal’s biggest operational challenges?

Optimizing operations to improve productivity
77%
Reducing operational costs
67%
Handling larger ships and more TEU efficiently
32%
Improving truck turn times
42%
Improving yard operations
53%
Improving rail operations
18%
Improving vessel planning and coordination with carriers and shippers
29%
Training of personnel on new technologies
37%

Navis N4 TOS Customer Research

On average, how many Learning Hours do you allocate per employee per calendar year?

1 - 10 Hours: 16%
10 - 20 Hours: 22%
20 - 30 Hours: 16%
30 - 40 Hours: 20%
40 - 50 Hours: 7%
50 - 60 Hours: 8%
More Than 60 Hours: 12%

Navis N4 TOS Customer Research

Effects of Poor Training on Work Performance

What effects do you think poor training has on work performance in your organization?

Reduced Productivity
81%
Skill Set Shortage
64%
Decreased Adaptability to Workplace Demands
52%
Increased Employee Turnover
23%
Decreased Safety
22%
Decreased Security
10%

Navis N4 TOS Customer Research

Training Challenges

What challenges do you have providing training to users at your terminal?

Time required for trainers
47%
Insufficient budget
44%
Knowledge, teaching skills of trainers
40%
Quality/knowledge of training materials
38%
Can’t adapt to specific needs of the users
21%

Navis N4 TOS Customer Research

What training do you currently provide to get users on your terminal up to speed on the TOS and terminal operations?

Instructor Led Courses
49%
Seminars/Workshops
36%
Computer Based Training (CBT)
33%
Online Learning/e-Learning
26%
Job Aides
25%
Emulation/Simulation or Virtual Reality (VR) Training
14%
Videos
11%

Navis Customer Research

How much confidence do you have in the accuracy of the data you are using to make decisions at your terminal?

I have complete confidence in our data.: 41%
I have some questions about our data.: 53%
I don't trust our data.: 1%
We really don't analyze the available data at our terminal at this time.: 4%

Navis Customer Research

How much productivity do you estimate in total is lost due to decision makers having inaccurate or insufficient data at your terminal? (examples include poor planning, ineffective monitoring, poor allocation of personnel and equipment)

35-50%: 8%
25-34%: 13%
10-24%: 44%
Less than 10%: 35%

Navis Customer Research

How could better data and analytics help you to improve your terminal’s business operations?

We could provide better service for our customers.
62%
We could plan better to improve operational performance.
76%
We could improve collaboration with partners by sharing data they can't access today.
32%
We could negotiate better contracts and terms with our customers.
39%
We could enhance efficiency and consistency in daily terminal operations.
68%
We could better respond to unplanned events.
47%
We could more effectively bill our customers for all events (including unplanned service events).
36%
We could gain competitive advantage.
47%

Navis Customer Research

What challenges do you currently have at your terminal due to lack of data and analytics?

"Gut" decision making based on feeling due to lack of data and analytics.
36%
Poor decision making due to lack of data and analytics.
30%
Poor operational planning due to lack of data and analytics.
30%
Difficult to conduct optimal negotiations with customers due to lack of data and analytics.
31%
Unable to identify root causes of delays due to lack of data and analytics.
48%
Revenue loss due to inability to bill for unplanned and uncaptured service events.
30%
Lack data and analysis to provide insights on worker performance.
34%

Navis Customer Research

How do you currently utilize the data generated by your terminal’s operating system?

Conduct reporting and analysis on historical data for better yard, gate, vessel and/or equipment planning.
74%
Monitor data during operations for better real-time decision making.
71%
Provide KPI reporting to customers and partners (eg, ocean carriers, port authorities) for performance tracking and/or improvement.
68%
Conduct deep-level KPI analysis to identify operational root causes of delays.
46%
Conduct reporting and analysis to provide insights into worker performance.
39%
Utilize data for predictive analytics to anticipate exceptions (eg, equipment breakdowns).
19%
Conduct reporting and analysis to provide insights to the commercial department for business planning.
49%
Conduct reporting and analysis on the billing and payment process to the financial department.
51%

Navis Customer Research

How do you analyze your TOS data currently?

We use a BI/analytics product that we developed in house.: 43%
We are in process of evaluating a BI/analytics product at this time.: 13%
We use the Navis BI Portal.: 1%
We don't have a BI/analytics product, but we use Microsoft Excel.: 28%
We don't currently use or plan to use any BI/analytics product at our terminal.: 1%
Other: 13%

Navis Customer Research

What is the annual throughput of your terminal?

More than 5,000,000 TEU: 17%
2,500,001 to 5,000,000 TEU: 13%
1,000,001 to 2,500,000 TEU: 27%
500,001 to 1,000,000 TEU: 10%
300,001 to 500,000 TEU: 15%
Less than 300,000 TEU: 18%

Navis Customer Research

Which Navis products are you currently using?

N4
72%
SPARCS
76%
Navis BI Portal
6%
Expert Decking
49%
Prime Route
33%
AutoStow
26%
Billing
31%

Navis Customer Research

How much time does your team spend daily retrieving data and making reports?

We don't spend any time retrieving data and making reports: 21%
1-3 hours per day: 38%
3-6 hours per day: 18%
6-9 hours per day: 6%
9-12 hours per day: 4%
More than 12 hours per day: 4%
Other: 9%

How are terminals tracking their KPIs?

Please provide details on how you have/are tracking and monitoring your productivity improvements.

Manual data collection and evlauation
80%
Through Software Business Intelligence Tools
39%

How are customers using Navis Professional Services?

How have you used Navis Professional Services?

To Implement Navis N4
84%
To Upgrade to the next version of Navis N4
49%
To train our personnel on the TOS
37%
To fine tune and optimize our operations
35%
To implement an optimization module (PrimeRoute, Expert Decking, Autostow)
30%
To assess our IT infrastructure
23%
To test our systems
23%

Terminal Operational Challenges

What are your terminal’s primary operational challenges?

Optimizing Operations
96%
Training of Personnel on new Technologies
37%
Poor Yard Planning
24%
Handling Larger Ships and more TEU Efficiently
22%
Poor Vessel Planning
17%
Long Trucker Wait Times at the Gate during peaks
15%
Poor Collaboration with shipping line customers
13%

After using N4 for at least 5 years, what are a terminal’s top operational challenges

What are your terminal’s biggest operational challenges?

How to best optimize the operation to improve productivity
88%
How to best optimize the operations to reduce operational costs
68%
High Trucker wait times at the gate during peak times
50%
Poor yard planning and high number of rehandles
44%
Handling larger ships and more TEU efficiently
26%
How to best train personnel on new technologies
26%
Slow vessel planning and lack of coordination with carriers and shippers
18%

How N4 Rates

How would you rate Navis N4 TOS?

11%
8%
37%
19%
13%
8%
2%
1%
1%
1%

After using N4 for 5-7 years, what N4 features are most valuable to you?

What features of N4 are most valuable to the management of your terminals’ operations?

Automated Equipment Schedulers
53%
Expert Decking Module
50%
Billing
43%
PrimeRoute Module
40%
Vessel and Rail Autostow Module
40%
Other
17%

The Importance of N4 modules

What features of N4 are most valuable to the management of your terminals’ operations?

Expert Decking Module
64%
PrimeRoute Module
45%
Billing
42%
Automated Equipment Schedulers
29%
Vessel and Rail Autostow Module
22%
Other
11%

Areas where N4 is helping Lower Costs for terminals on N4 for 5-7 years

In what area(s) is N4 helping your terminal to lower operational costs?

Yard Planning Efficiency
77%
Crane Assignment
50%
Improved customer satisifaction
47%
Effective Housekeeping
40%
Other
20%
Mega Vessel Handling
17%
Global Pooling
7%

Operational Process Improvements when terminals are on N4 5-7 years.

Please rate the improvement of the following operational processes since your N4 implementation.

Significantly Improved Highly Improved Improved Not Improved

Gate / Rail Processes
Yard Planning
Vessel Load & Discharge
Visibility into Operations
IT Staff Productivity



More Research on Navis