TechValidate Research on Navis

These pages present data that TechValidate has sourced via direct research with verified customers and users of Navis. TechValidate stands behind the authenticity of all published data. Learn more »

655 Customers Surveyed

5,510 Data Points Collected

282 Published TechFacts

85 Published Charts

73 Published Case Studies

Featured Research Collections for Navis

Curated collections and slideshows of TechValidate research data on Navis.

Selected Research Highlights

Navis Case Study

Baltic Container Terminal


This case study of Baltic Container Terminal is based on a July 2017 survey of Navis customers by TechValidate, a 3rd-party research service.

“The biggest contributions N4 has provided to our terminal operations are expandability and integration with 3rd party systems.”


The business challenges that led Baltic Container Terminal (BCT) to evaluate and ultimately select Navis:

  • BCT found the following to be their biggest operational challenges:
    • Optimizing operations to improve productivity
    • Improving truck turn times
    • Improving yard operations
  • Chose Navis N4 TOS for the following reasons:
    • To gain operational visibility
    • To more easily integrate with third party technologies
    • To scale as operations grow
    • Because their previous TOS was no longer supported

Use Case

BCT would describe their terminal operations in the following ways:

  • Semi-automated
  • Has been using N4 for 1-4 years.
  • Finds the following N4 feature to be most valuable in managing their terminal’s operations:
    • The Crane Team Application


The surveyed company achieved the following results with Navis:

  • Has been able to optimize their operations in the following ways since using N4:
    • Have achieved more efficient gate operations with faster truck turn times
    • Gained better visibility and reporting to improve customer service
    • Gained better monitoring tools to improve operations
  • Has lowered their costs in the following areas as a result of using N4:
    • Gate efficiency
    • Monitoring and reporting
  • Rates their level of improvement as follows in each of the corresponding areas:
    • Gate productivity: 25%-49%
    • Vessel load productivity: 10%-24%

Navis Customer Research

AI and Machine Learning

How important do you think technologies like Artificial Intelligence and Machine Learning will be to improve optimization at automated terminals in the next 3 to 5 years?

Extremely important: 17%
Very important: 35%
Moderately important: 41%
Not very important: 6%
Not at all important: 2%

Techniques to Improve Operational Efficiency

What techniques are you using to help improve your operational efficiency and productivity?

Improving operational disciplines and processes
TOS upgrade /update
Improving decision making processes
Implementing process automation
Optimizing software based decision making
Implementing equipment automation
Implementing new optimization software

Navis Customer Testimonial

With the surge of big data and IoT, the focus is now the transfer/transit of information to and from source ports that should be processed in the same language with the same automated platform for easy access and reliability. Such sources of information are highly conceived through the innovative platform used by terminals in real-time.

Glenn Urdaneta, Chief of Operations, Cargo Handling Corporation Ltd - CHCL

The Navis team provides a communication link that keeps us up to date with the changes that occur within the application, and also provide regular updates of the status of the outstanding cases. The team is always very positive and supportive and available to assist in the diagnosis of issues affecting the system.

End User, Small Business Transportation Services Company

N4 Helps a Medium Sized Container Terminal Operator Set up for Future Automation


This case study of a medium enterprise transportation services company is based on a December 2013 survey of Navis N4 terminal operating system customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“N4 made it possible to setup EDI with our customers, which is a big selling point for us. In addition, we now have a foundation for future automation.”


  • Solved for the following challenges with Navis N4:
    • Equipment utilization in the yard
    • Efficiency with gate processes
    • Customer comunication and satisifaction
    • Compliance and interaction with customs and tax offices
    • Operational visibility
    • Event monitoring
    • Billing

Use Case

  • Purchased Navis N4 over the following competitors:
    • In-house development
  • Rates the following N4 capabilities, as they compare to competitors:
    • reliability: superior
    • scalability: superior
    • performance potential: superior
    • technology platform: superior
    • company expertise: superior


  • Moved to Navis N4 for the following reasons:
    • To update to a more modern platform
    • To better optimize operations
    • To support changing business requirements
    • To improve competitive advantages
  • Increased the productivity of their IT staff by 50-74% with Navis N4.
  • Productivity of their yard operation increased by 10-24% with Navis N4.
  • Improved the productivity of their vessel load and discharge operation by 10-24% with Navis N4.

More to Explore

About Navis

Navis N4 is a sophisticated and modern technology platform that optimizes efficiency and helps to power the intelligent movement of goods through the supply chain. Navis N4 scales with your business to optimize utilization of IT infrastructure and eliminate unnecessary, upfront capital expenditures.

Navis Website   Navis Website