TechValidate Research on Navis

These pages present data that TechValidate has sourced via direct research with verified customers and users of Navis. TechValidate stands behind the authenticity of all published data. Learn more »

870 Customers Surveyed

7,407 Data Points Collected

317 Published TechFacts

114 Published Charts

73 Published Case Studies

Featured Research Collections for Navis

Curated collections and slideshows of TechValidate research data on Navis.

Selected Research Highlights

Navis Customer Statistic

32% of surveyed customers spend 3-6 hours per day or more on retrieving data and making reports.


Navis Case Study

Terminal Zarate


This case study of Terminal Zarate is based on a July 2017 survey of Navis customers by TechValidate, a 3rd-party research service.

“I think N4 has notably improved our visibility, which has allowed us the ability to make real time decisions to enhance productivity.”


The business challenges that led the profiled company to evaluate and ultimately select Navis:

  • Terminal Zarate found the following to be their biggest operational challenges:
    • Optimizing operations to improve productivity
    • Reducing operational costs
    • Improving truck turn times
    • Improving yard operations
    • Improving vessel planning and coordination with carriers and shippers
    • Training of personnel on new technologies
  • Terminal Zarate chose Navis N4 TOS for the following reasons:
    • To gain operational visibility
    • To optimize operational processes
    • To more easily integrate with third party technologies
    • To prepare for, or support automated equipment and processes
    • To have the ability to tailor the TOS to meet operational requirements
    • To scale as operations grow

Use Case

  • Terminal Zarate would describe their terminal operations in the following way:
    • Rubber Tyred Gantry Cranes
  • Has been using N4 for more than 8 years.
  • Finds the following N4 features to be most valuable in managing their terminal’s operations:
    • Expert Decking
    • The Business Intelligence Portal
    • The Crane Team Application


The surveyed company achieved the following results with Navis:

  • Terminal Zarate has been able to optimize their operations in the following ways since using N4:
    • Improved equipment utilization
    • Gained better visibility and reporting to improve customer service
    • Gained better monitoring tools to improve operations
    • Improved yard planning
    • Enabled more stable operations
  • Estimates a 5-14% reduction of operating costs since using N4.
  • Has lowered their costs in the following areas as a result of using N4:
    • Truck / straddle pooling
    • Yard planning
    • Yard operations
    • Vessel operations
  • Rates their level of improvement as follows in each of the corresponding areas:
    • Gate productivity: 10%-24%
    • Rail productivity: 10%-24%
    • Yard productivity: 25%-49%
    • Vessel load productivity: 25%-49%
    • Reporting quality: 25%-49%

Navis Customer Research

How do you currently utilize the data generated by your terminal’s operating system?

Conduct reporting and analysis on historical data for better yard, gate, vessel and/or equipment planning.
Monitor data during operations for better real-time decision making.
Provide KPI reporting to customers and partners (eg, ocean carriers, port authorities) for performance tracking and/or improvement.
Conduct deep-level KPI analysis to identify operational root causes of delays.
Conduct reporting and analysis to provide insights into worker performance.
Utilize data for predictive analytics to anticipate exceptions (eg, equipment breakdowns).
Conduct reporting and analysis to provide insights to the commercial department for business planning.
Conduct reporting and analysis on the billing and payment process to the financial department.

Navis Customer Research

What plans do you have to automate your terminal? (Select all that apply)

We already have process automation at our terminal (eg, gate automation, OCR, RFID)
We are investigating process automation at our terminal
We are investigating retrofitting existing equipment to make it automated
We are investigating buying automated equipment at our terminal
We already have automated equipment at our terminal
We have no plans to automate any equipment or processes at our terminal

Navis Customer Statistic

EDI Monitoring

92% of surveyed IT organizations said effective monitoring and troubleshooting of incoming and outgoing ED is very important to the functioning of their termina.


N4 Increases Visibility, Productivity, & Efficiency for Terminal Operator in Pipavav India


This case study of APM Terminals, Pipavav, India is based on a December 2013 survey of Navis N4 terminal operating system customers by TechValidate, a 3rd-party research service.

“I believe the biggest contribution N4 has made is [increasing our] operational productivity and efficiency. [N4 has also] helped increase the visibility and productivity of IT.”


  • Solved with Navis N4:
    • Quay crane productivity and vessel turn time
    • Efficiency with gate processes
    • Customer comunication and satisifaction
    • Inventory management
    • Operational visibility
    • Reporting
    • Billing

Use Case

  • Purchased Navis N4 over the following competitors:
    • Cyberlogitec
    • Tideworks
    • TSB
    • In-house development
  • Rates the following N4 capabilities, as they compare to competitors:
    • reliability: superior
    • scalability: somewhat superior
    • performance potential: somewhat superior
    • technology platform: superior
    • company expertise: superior
  • Saw a return on their TOS investment in > 24 months.


  • Moved to Navis N4 for the following reasons:
    • To update to a more modern platform
    • To better optimize operations
    • To prepare for or implement automated equipment or operational processes
  • Increased the productivity of their IT staff by 50-74% with Navis N4.
  • Increased gate operational productivity by 50-74% with Navis N4.
  • Productivity of their yard operation increased by >75% with Navis N4.
  • Improved the productivity of their vessel load and discharge operation by > 75% with Navis N4.

More to Explore

About Navis

Navis N4 is a sophisticated and modern technology platform that optimizes efficiency and helps to power the intelligent movement of goods through the supply chain. Navis N4 scales with your business to optimize utilization of IT infrastructure and eliminate unnecessary, upfront capital expenditures.

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