TechValidate Research on NAVIS


Case Study: Destination Hotels & Resorts

Introduction

This case study of Destination Hotels & Resorts, LLC is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS provides an excellent product and employs excellent people. NAVIS has helped us with effective revenue growth, building up our marketing data, and driving higher leisure sales performance.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Improve their reservation team’s performance
    • Create more accountability within their team
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Lessen reliance on OTAs/listing sites
    • Missing reservation inquiries
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management
    • General management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Reach: Extremely Valuable
    • NAVIS RezForce: Extremely Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Extremely Valuable
  • Made $100,000 to $249,999 in incremental revenue in the last year from partnering with NAVIS.
  • Realized a payback of 3-4 months from their annual investment in NAVIS.




About This Data

This data was sourced directly from verified users of NAVIS by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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