TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,439 Customers Surveyed

17,439 Data Points Collected

332 Published TechFacts

13 Published Charts

46 Published Case Studies



Selected Research Highlights


Case Study: Parrot Key / Hotel Milo

Introduction

This case study of Parrot Key/Hotel Milo is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS has allowed us to monitor and maximise the revenue for each and every potential lead that is directed to our property.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Improve their reservation team’s performance
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Operations
    • Revenue management
    • General management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Reach: Extremely Valuable
    • NAVIS RezForce: Very Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Extremely Valuable

Case Study: Mt. Hood Vacation Rentals

Introduction

This case study of Mt. Hood Vacation Rentals is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS makes it a lot easier to manage our marketing and reservation sales in one place by integrating our PMS and our CRM.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Manage their reservation leads more effectively
    • Integrate our marketing in one place
  • Challenges NAVIS helped solve:
    • Lessen reliance on OTAs/listing sites
    • Missing reservation inquiries
    • Know guests & prospects better
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Manage email marketing

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management

Results

  • Made $250,000 to $499,999 in incremental revenue in the last year from partnering with NAVIS.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Very Satisfied
    • Quality of business coaching: Very Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Reach: Extremely Valuable
    • NAVIS Client Advocates: Very Valuable
    • NAVIS University: Very Valuable

NAVIS Customer Testimonial

NAVIS is instrumental in our targeted marketing efforts and allow us to seamlessly create intelligent campaigns and track with accuracy.

Bob Kissell, Digital Marketing Manager, Village Realty of Nags Head

NAVIS Customer Research

Agent Productivity up at least 25% for more than Two-Thirds of NAVIS Clients

By what % has NAVIS Narrowcast increased your reservation agents’ productivity?

Greater than 75%
8%
50% - 74%
26%
25% - 49%
34%
10% - 24%
25%
Up to 10%
8%

NAVIS Customer Testimonial

How does NAVIS impact your business?

NAVIS products help us increase the number of brand impressions we can deliver at any stage of the vacation, keeping our leads, future guests and past guests engaged with the right information at the right time.

Alexander Boley, Revenue Manager, Lakeshore Lodging

Top Business Challenges We Help Solve

Which business challenges has NAVIS helped your organization solve?

Improve staff performance
71%
Missing reservation inquiries
56%
Know guests & prospects better
50%
Marketing ROI measurement
48%
Accelerate revenue / profitability
43%
Unlock intelligence in our data
43%
Lessen reliance on OTAs/listing sites
10%


More to Explore



About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   NAVIS CRM Website