TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,564 Customers Surveyed

18,183 Data Points Collected

352 Published TechFacts

13 Published Charts

46 Published Case Studies



Selected Research Highlights


Case Study: Medium Enterprise Hotel / Resort Company

Introduction

This case study of a medium enterprise hospitality company is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Create more accountability within their team
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Know guests & prospects better
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Operations
    • Revenue management
    • General management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Client Advocates: Very Valuable
    • NAVIS University: Very Valuable
  • Made $250,000 to $499,999 in incremental revenue in the last year from partnering with NAVIS.

NAVIS Customer Research

Please indicate the level to which NAVIS has impacted your business in the following areas:

Greatly improved Improved Not improved

Acquiring Guests
Managing Staff
Lead Management
Customer Service
Automating Workflow
Business Reporting
Analyzing Metrics and Trends
Decision Making

NAVIS Customer Research

75% of NAVIS Clients saw growth in both Reservations call volume and 3rd party listing site inquiries in 2016

In the last year, by how much has reservation email and OTA / listing site inquiry volume changed?

Increased more than 10%: 22%
Increased 0 to 10%: 53%
Remained flat / same: 20%
Decreased 0 to 10%: 4%
Decreased more than 10%: 2%

How NAVIS has impacted our business:

We have developed a more personal relationship with our guests and are able to increase revenue capture through outbound calls.

Gerri Lynch, Assistant General Manager, Embassy Suites La Quinta Hotel & Spa

Case Study: Waterpark Management, Inc.

Introduction

This case study of Waterpark Management, Inc. is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Marketing ROI measurement
    • Know guests & prospects better
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS RezForce: Extremely Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Extremely Valuable
  • Made $250,000 to $499,999 in incremental revenue in the last year from partnering with NAVIS.

NAVIS Client Review

5/5 Stars

Our experience working with the NAVIS Team:

The NAVIS team is professional, intelligent, insightful and experienced in our industry. They are responsive and enjoyable to work with.



More to Explore



About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   NAVIS CRM Website