TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,439 Customers Surveyed

17,439 Data Points Collected

334 Published TechFacts

13 Published Charts

46 Published Case Studies



Selected Research Highlights


NAVIS Customer Research

Please rate how valuable each NAVIS staff member was to you in implementing your solution.

Extremely valuable Very valuable Moderately valuable Slightly valuable Not at all valuable

Sales Consultant
Project Coordinator
Client Advocate
Training Specialist
CRM Strategist

Case Study: Hersha Hospitality Management

Introduction

This case study of HERSHA HOSPITALITY MANAGEMENT is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“Excellent program, both software and support. It is professional and educational to our reservation and management staff.”

Challenges

  • Partnered with NAVIS to:
    • Improve their reservation team’s performance
  • Challenges NAVIS helped solve:
    • Marketing ROI measurement
    • Know guests & prospects better
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management
    • General management

Results

  • Made greater than $2.5 million in incremental revenue in the last year from partnering with NAVIS.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Reach: Extremely Valuable
    • NAVIS RezForce: Very Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Very Valuable

Case Study: East West Resorts – Vail Spa Condominiums

Introduction

This case study of East West Resorts – Vail Spa Condominiums is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS has helped us become organized and effective in our marketing efforts, getting to know our guests and their needs and being able to react quickly to gain and keep their business. Our front desk agents have become skilled sales professionals thanks to the NAVIS education, scoring and coaching systems.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Improve their reservation team’s performance
    • Manage their reservation leads more effectively
  • Challenges NAVIS helped solve:
    • Lessen reliance on OTAs/listing sites
    • Missing reservation inquiries
    • Marketing ROI measurement
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Operations
    • Revenue management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Very Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Very Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS RezForce: Very Valuable
    • NAVIS Client Advocates: Very valuable
    • NAVIS University: Very Valuable
  • Made $100,000 to $249,999 in incremental revenue in the last year from partnering with NAVIS.
  • Realized a payback of 3-4 months from their annual investment in NAVIS.

NAVIS Customer Research

CY2017 0-10% Growth Goal

Please rate how important solving each of the following business challenges is to your success in 2017.

Extremely Important Very Important Important Not at all Important

Grow direct bookings
Align teams, systems, and data
Empower staff with real-time guest data
Capture lost revenue when agents aren't available
Generate more Marketing ROI
Connect with guests in more personalized, automated ways

NAVIS Customer Satisfaction Rating

Alice Fisette, Front Desk Manager at Zehnders of Frankenmuth, would be very likely to recommend NAVIS for this reason:

Great system and wonderful support.

NAVIS Customer Statistic

89% of surveyed customers agree that NAVIS helps them form better relationships with leads and guests.

89%


More to Explore



About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   NAVIS CRM Website