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TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,439 Customers Surveyed

17,439 Data Points Collected

331 Published TechFacts

13 Published Charts

46 Published Case Studies



Selected Research Highlights


NAVIS Customer Testimonial

How has NAVIS impacted your business?

NAVIS allowed our agents to better serve prospective guests and achieve higher close rates and more bookings / revenue.

Stephen Gordon, SVP, eCommerce, Northwood Hospitality

Case Study: Medium Sized Hotel / Resort Company

Introduction

This case study of a medium enterprise hospitality company is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“NAVIS provides an excellent product for capturing reservations and providing us with great statistics about our organization’s revenue experience. We have had a positive experience with NAVIS and have seen greater revenues by using their products.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Marketing ROI measurement
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management
    • Finance / accounting
    • General management

Results

  • Made $500,000 to $999,999 in incremental revenue in the last year from partnering with NAVIS.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Extremely Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Very Valuable

Case Study: The Resort At Glade Springs

Introduction

This case study of The Resort at Glade Springs is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“We are able to better target our clients using NAVIS with the collection of data. We just added REACH to our program late last year and now we can target specific campaigns to more qualified groups. NAVIS helps us to keep a pulse on our clients in ways we’ve never been able to before.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Create more accountability within their team
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Know guests & prospects better
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Satisfied
    • Value / return on investment: Satisfied
    • Quality of business coaching: Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Reach: Extremely Valuable
    • NAVIS RezForce: Extremely Valuable
    • NAVIS Client Advocates: Extremely Valuable
    • NAVIS University: Extremely Valuable

NAVIS Customer Research

Agent Productivity up at least 25% for more than Two-Thirds of NAVIS Clients

By what % has NAVIS Narrowcast increased your reservation agents’ productivity?

Greater than 75%
8%
50% - 74%
26%
25% - 49%
34%
10% - 24%
25%
Up to 10%
8%

NAVIS Customer Research

75% of NAVIS Clients saw growth in both Reservations call volume and 3rd party listing site inquiries in 2016

In the last year, by how much has reservation email and OTA / listing site inquiry volume changed?

Increased more than 10%: 22%
Increased 0 to 10%: 53%
Remained flat / same: 20%
Decreased 0 to 10%: 4%
Decreased more than 10%: 2%

NAVIS Customer Testimonial

I utilize NAVIS for a lot of reports. The ease of use of the NAVIS reporting system makes generating these reports quick and efficient.

Reservation Lead, Large Enterprise Hospitality Company



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About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   NAVIS CRM Website