TechValidate Research on NAVIS

These pages present data that TechValidate has sourced via direct research with verified customers and users of NAVIS. TechValidate stands behind the authenticity of all published data. Learn more »



2,439 Customers Surveyed

17,439 Data Points Collected

334 Published TechFacts

13 Published Charts

46 Published Case Studies



Selected Research Highlights


61% Report Annual Revenue Gain of $250,000+

How much incremental revenue in the last year do you attribute to your NAVIS partnership?

Greater than $2.5 million: 5%
$1 million to $2.5 million: 15%
$500,000 to $999,999: 19%
$250,000 to $499,999: 22%
$100,000 to $249,999: 24%
Less than $100,000: 16%

NAVIS Customer Research

Please indicate the level to which NAVIS has impacted your business in the following areas:

Greatly improved Improved Not improved

Acquiring Guests
Managing Staff
Lead Management
Customer Service
Automating Workflow
Business Reporting
Analyzing Metrics and Trends
Decision Making

NAVIS Customer Review

5/5 Stars

The most significant challenge NAVIS has helped you overcome in the last year:

NAVIS has helped our conversion and outbound sales efforts, and we hit our company goal of a 7% revenue increase plus some!

Can you quantify your team's improvement in the last year since using NAVIS?

Agent call scores have increased significantly.

Case Study: Callaway Gardens

Introduction

This case study of Callaway Gardens is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service.

“NAVIS has and continues to be a game changer for our property. We leverage NAVIS as a tool for our team to perform at a higher level and bring additional insight and ROI for Callaway Gardens.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Improve their reservation team’s performance
    • Create more accountability within their team
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Missing reservation inquiries
    • Accelerate revenue / profitability
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Revenue management
    • General management

Results

  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Very Satisfied
    • Value / return on investment: Extremely Satisfied
    • Quality of business coaching: Extremely Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Very Valuable
    • NAVIS Reach: Valuable
    • NAVIS Client Advocates: Very Valuable
    • NAVIS University: Valuable
  • Made $250,000 to $499,999 in incremental revenue in the last year from partnering with NAVIS.

Case Study: Large Enterprise Luxury Hotel / Resort Company

Introduction

This case study of a large enterprise hospitality company is based on a January 2016 survey of NAVIS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The NAVIS platform, and insights provided by it’s data\analytics has improved our understanding of leisure demand. Integrations with the PMS & phone switch have improved guest recognition and the reservation sales process.”

Challenges

  • Partnered with NAVIS to:
    • Increase their revenue
    • Gain better visibility of their business
    • Learn/use best practices
    • Improve their reservation team’s performance
    • Manage their reservation leads more effectively
    • Improve their guest service with more personalized communications
  • Challenges NAVIS helped solve:
    • Know guests & prospects better
    • Unlock intelligence in our data
    • Improve staff performance

Use Case

  • Areas of business that utilize NAVIS’ solutions:
    • Marketing
    • Reservation sales
    • Operations
    • Revenue management
    • Finance / accounting

Results

  • Made $250,000 to $499,999 in incremental revenue in the last year from partnering with NAVIS.
  • Realized a payback of 3-4 months from their annual investment in NAVIS.
  • Rated the following aspects of NAVIS as:
    • Responsiveness to their needs: Satisfied
    • Value / return on investment: Very Satisfied
    • Quality of business coaching: Satisfied
  • Rated the following NAVIS products as:
    • NAVIS Narrowcast: Extremely Valuable
    • NAVIS Client Advocates: Valuable

NAVIS Customer Testimonial

How does NAVIS impact your business?

The ability to remarket to guests who were previously turned down showed great success in the month of May!

Daniel Zimmer, Revenue Manager, Old Edwards Inn



More to Explore



About NAVIS

NAVIS increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a system that enables clients to build reservation sales and marketing decisions on accurate, real-time data.

NAVIS Website   NAVIS CRM Website