TechValidate Research on Multi-Tech Systems, Inc.


MultiTech Case Study

Direct Energy Solar

Introduction

This case study of Direct Energy Solar is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

“Multitech has allowed us to enable remote monitoring of our commercial and industrial solar equipment where previously there was no internet access available to serve those connections. "

Challenges

  • Decided to work with MultiTech for the following reason:
    • Responsiveness to their needs
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • Digi
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Responsive expertise
    • Pricepoint for quality product with proven reliability

Use Case

  • Has been a customer of MultiTech for 1-3 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: valuable
    • Ordering of products: valuable
    • Availability of products: less valuable
    • Delivery of product: valuable
    • Customer Service / Technical Support: extremely valuable
    • Reliability and quality of products: extremely valuable
  • strongly agrees that MultiTech understands the rigorous needs of their industry.
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: very important
    • Technology / innovation: important
    • Life cycle management of products: important
    • Customer Support / Technical Service: very important
  • Found their experience with MultiTech to be better than expected.




About This Data

This data was sourced directly from verified users of Multi-Tech Systems, Inc. by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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