TechValidate Research on Multi-Tech Systems, Inc.


MultiTech Case Study

Enphase Energy

Introduction

This case study of Enphase Energy is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
    • previous good business experience in working with Multitech and then Multitech have the needed “outside use” product.
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • AT&T contract suppliers for M2M cellular products
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Unrivaled product quality
    • Responsive expertise

Use Case

  • Has been a customer of MultiTech for more than 10 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: very valuable
    • Ordering of products: very valuable
    • Availability of products: extremely valuable
    • Delivery of product: extremely valuable
    • Customer Service / Technical Support: very valuable
    • Reliability and quality of products: extremely valuable
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: extremely important
    • Technology / innovation: very important
    • Life cycle management of products: extremely important
    • Customer Support / Technical Service: extremely important
  • Found their experience with MultiTech to be better than expected.
  • strongly agrees that MultiTech understands the rigorous needs of their industry.




About This Data

This data was sourced directly from verified users of Multi-Tech Systems, Inc. by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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