TechValidate Research on Multi-Tech Systems, Inc.


MultiTech Systems Case Study

Blackbox

Introduction

This case study of Blackbox is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“MultiTech enabled us to take a range of modems that we could promote globally through our catalog because they had worldwide approvals and easy options for country specific requirements. They also enabled us to provide global VoIP solutions that were easy for us to install and support.”

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Comprehensive product portfolio
    • Responsiveness to their needs
    • Ease to collaborate with
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: extremely important

Use Case

The key features and functionalities of MultiTech Systems that the surveyed company uses:

  • Has been a customer of MultiTech for more than 10 years.
  • Uses the following products:
    • Analog modems
    • Fax servers or VoIP gateways

Results

  • Experienced the following benefits from working with MultiTech:
    • Unrivaled product quality
    • Responsive expertise
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.




About This Data

This data was sourced directly from verified users of Multi-Tech Systems, Inc. by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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