TechValidate Research on Multi-Tech Systems, Inc.

6 Case Studies


MultiTech Case Study

Direct Energy Solar

Introduction

This case study of Direct Energy Solar is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

“Multitech has allowed us to enable remote monitoring of our commercial and industrial solar equipment where previously there was no internet access available to serve those connections. "

Challenges

  • Decided to work with MultiTech for the following reason:
    • Responsiveness to their needs
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • Digi
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Responsive expertise
    • Pricepoint for quality product with proven reliability

Use Case

  • Has been a customer of MultiTech for 1-3 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: valuable
    • Ordering of products: valuable
    • Availability of products: less valuable
    • Delivery of product: valuable
    • Customer Service / Technical Support: extremely valuable
    • Reliability and quality of products: extremely valuable
  • strongly agrees that MultiTech understands the rigorous needs of their industry.
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: very important
    • Technology / innovation: important
    • Life cycle management of products: important
    • Customer Support / Technical Service: very important
  • Found their experience with MultiTech to be better than expected.

MultiTech Case Study

Enphase Energy

Introduction

This case study of Enphase Energy is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
    • previous good business experience in working with Multitech and then Multitech have the needed “outside use” product.
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • AT&T contract suppliers for M2M cellular products
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Unrivaled product quality
    • Responsive expertise

Use Case

  • Has been a customer of MultiTech for more than 10 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: very valuable
    • Ordering of products: very valuable
    • Availability of products: extremely valuable
    • Delivery of product: extremely valuable
    • Customer Service / Technical Support: very valuable
    • Reliability and quality of products: extremely valuable
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: extremely important
    • Technology / innovation: very important
    • Life cycle management of products: extremely important
    • Customer Support / Technical Service: extremely important
  • Found their experience with MultiTech to be better than expected.
  • strongly agrees that MultiTech understands the rigorous needs of their industry.

MultiTech Systems Case Study

Marshall Electric

Introduction

This case study of Marshall Electric is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“We are making a major investment into a product we have developed and this could not have been done without the MultiTech (MTR-LVW2-B07) modem.”

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
  • Considered the following companies before choosing MultiTech:
    • NimbleLink
    • Craddle Point
    • Sierra Wireless
    • Digi International
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: important

Use Case

  • Uses the following products:
    • Gateways, routers or modems
  • Has been a customer of MultiTech for 1-3 years.

Results

  • Experienced the following benefits from working with MultiTech:
    • Customizable and flexible service
    • Unrivaled product quality
    • Responsive expertise
    • Access to innovative and cutting edge technology
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.

MultiTech Systems Case Study

Illuminating Concepts

Introduction

This case study of Illuminating Concepts is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“We use their products in OOD Lighting solutions”

Challenges

  • Decided to work with MultiTech for the following reason:
    • Responsiveness to their needs
  • Considered the following companies before choosing MultiTech:
    • Craddle Point
    • Sierra Wireless
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: extremely important

Use Case

  • Uses the following products:
    • Gateways, routers or modems
  • Has been a customer of MultiTech for 3-5 years.

Results

  • Experienced the following benefit from working with MultiTech:
    • Responsive expertise
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.

MultiTech Systems Case Study

Lork Tech

Introduction

This case study of LorkTech is based on a February 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“With MultiTech, we were able to shorten our concept to market cycle of a LoRa concept product, from a predicted 6 months to just a few weeks with the help of their team. I am very happy to be working with MultiTech Systems, their products, and their team. "

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
    • Leader in LoRa based systems, and recommended by partner companies (Verizon).
  • Considered the following companies before choosing MultiTech:
    • Craddle Point
    • Sierra Wireless
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: extremely important

Use Case

  • Uses the following products:
    • Gateways, routers or modems
    • Embedded M2M modems
    • Developer tools
  • Has been a customer of MultiTech for less than one year.

Results

  • Experienced the following benefits from working with MultiTech:
    • Unrivaled product quality
    • Responsive expertise
    • Access to innovative and cutting edge technology
  • Strongly agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.

MultiTech Systems Case Study

Blackbox

Introduction

This case study of Blackbox is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“MultiTech enabled us to take a range of modems that we could promote globally through our catalog because they had worldwide approvals and easy options for country specific requirements. They also enabled us to provide global VoIP solutions that were easy for us to install and support.”

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Comprehensive product portfolio
    • Responsiveness to their needs
    • Ease to collaborate with
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: extremely important

Use Case

The key features and functionalities of MultiTech Systems that the surveyed company uses:

  • Has been a customer of MultiTech for more than 10 years.
  • Uses the following products:
    • Analog modems
    • Fax servers or VoIP gateways

Results

  • Experienced the following benefits from working with MultiTech:
    • Unrivaled product quality
    • Responsive expertise
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.



More Research on Multi-Tech Systems, Inc.