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TechValidate Research on Multi-Tech Systems, Inc.

These pages present data that TechValidate has sourced via direct research with verified customers and users of Multi-Tech Systems, Inc.. TechValidate stands behind the authenticity of all published data. Learn more »



190 Customers Surveyed

1,507 Data Points Collected

21 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


MultiTech Systems Case Study

Illuminating Concepts

Introduction

This case study of Illuminating Concepts is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“We use their products in OOD Lighting solutions”

Challenges

  • Decided to work with MultiTech for the following reason:
    • Responsiveness to their needs
  • Considered the following companies before choosing MultiTech:
    • Craddle Point
    • Sierra Wireless
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: extremely important

Use Case

  • Uses the following products:
    • Gateways, routers or modems
  • Has been a customer of MultiTech for 3-5 years.

Results

  • Experienced the following benefit from working with MultiTech:
    • Responsive expertise
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.

MultiTech Systems Customer Research

Rate the following factors in regards to their impact in influencing your purchase of a MultiTech product:

S Extremely Important S Very Important S Important S Not Important S Extremely Unimportant

Trustworthy Products
Quality of Service
Certifications

MultiTech Case Study

Direct Energy Solar

Introduction

This case study of Direct Energy Solar is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

“Multitech has allowed us to enable remote monitoring of our commercial and industrial solar equipment where previously there was no internet access available to serve those connections. "

Challenges

  • Decided to work with MultiTech for the following reason:
    • Responsiveness to their needs
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • Digi
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Responsive expertise
    • Pricepoint for quality product with proven reliability

Use Case

  • Has been a customer of MultiTech for 1-3 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: valuable
    • Ordering of products: valuable
    • Availability of products: less valuable
    • Delivery of product: valuable
    • Customer Service / Technical Support: extremely valuable
    • Reliability and quality of products: extremely valuable
  • strongly agrees that MultiTech understands the rigorous needs of their industry.
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: very important
    • Technology / innovation: important
    • Life cycle management of products: important
    • Customer Support / Technical Service: very important
  • Found their experience with MultiTech to be better than expected.

MultiTech Systems Customer Testimonial

MultiTech is part of the success of our products.

Bob Sullivan, IT Systems Analyst, Election Systems & Software

MultiTech Systems Customer Testimonial

MultiTech’s early adoption and supply of LoRa devices have allowed us to develop our own sensor solutions many months ahead of what we could have done otherwise.

Engineer, Small Business Agriculture Company

MultiTech Systems Customer Research

Did your organization consider any of the following companies before choosing MultiTech?

NimbleLink
22%
Sierra Wireless
44%
Digi International
67%
Link Labs
44%


More to Explore



About Multi-Tech Systems, Inc.

MultiTech designs, develops and manufactures communications equipment for the industrial Internet of Things – connecting physical assets to business processes to deliver enhanced value.

Multi-Tech Systems, Inc. Website   Multi-Tech Systems, Inc. Website