TechValidate Research on Multi-Tech Systems, Inc.

These pages present data that TechValidate has sourced via direct research with verified customers and users of Multi-Tech Systems, Inc.. TechValidate stands behind the authenticity of all published data. Learn more »



228 Customers Surveyed

1,762 Data Points Collected

21 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


MultiTech Case Study

Enphase Energy

Introduction

This case study of Enphase Energy is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
    • previous good business experience in working with Multitech and then Multitech have the needed “outside use” product.
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • AT&T contract suppliers for M2M cellular products
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Unrivaled product quality
    • Responsive expertise

Use Case

  • Has been a customer of MultiTech for more than 10 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: very valuable
    • Ordering of products: very valuable
    • Availability of products: extremely valuable
    • Delivery of product: extremely valuable
    • Customer Service / Technical Support: very valuable
    • Reliability and quality of products: extremely valuable
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: extremely important
    • Technology / innovation: very important
    • Life cycle management of products: extremely important
    • Customer Support / Technical Service: extremely important
  • Found their experience with MultiTech to be better than expected.
  • strongly agrees that MultiTech understands the rigorous needs of their industry.

MultiTech Systems Customer Research

Did your organization consider any of the following companies before choosing MultiTech?

NimbleLink
22%
Sierra Wireless
44%
Digi International
67%
Link Labs
44%

MultiTech Systems Case Study

Blackbox

Introduction

This case study of Blackbox is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“MultiTech enabled us to take a range of modems that we could promote globally through our catalog because they had worldwide approvals and easy options for country specific requirements. They also enabled us to provide global VoIP solutions that were easy for us to install and support.”

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Comprehensive product portfolio
    • Responsiveness to their needs
    • Ease to collaborate with
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: extremely important

Use Case

The key features and functionalities of MultiTech Systems that the surveyed company uses:

  • Has been a customer of MultiTech for more than 10 years.
  • Uses the following products:
    • Analog modems
    • Fax servers or VoIP gateways

Results

  • Experienced the following benefits from working with MultiTech:
    • Unrivaled product quality
    • Responsive expertise
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.

MultiTech Systems Customer Testimonial

Multitech has enabled the R&D research on a mobile DAQ unit to function flawlessly.

Trever Stewart, Engineer, Weir Group

MultiTech Customer Fact

Zamil Industrial decided to work with MultiTech for its responsiveness to their needs.

MultiTech Systems Customer Research

MultiTech Offers Unrivaled Innovation

I chose MultiTech because they are known for keeping business connected to assets through innovativeness with technology.

Completely Agree
30%
Strongly Agree
36%
Agree
31%
Disagree
3%
Strongly Disagree
0%


More to Explore



About Multi-Tech Systems, Inc.

MultiTech designs, develops and manufactures communications equipment for the industrial Internet of Things – connecting physical assets to business processes to deliver enhanced value.

Multi-Tech Systems, Inc. Website   Multi-Tech Systems, Inc. Website