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TechValidate Research on Multi-Tech Systems, Inc.

These pages present data that TechValidate has sourced via direct research with verified customers and users of Multi-Tech Systems, Inc.. TechValidate stands behind the authenticity of all published data. Learn more »



227 Customers Surveyed

1,754 Data Points Collected

21 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


MultiTech Systems Case Study

Blackbox

Introduction

This case study of Blackbox is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“MultiTech enabled us to take a range of modems that we could promote globally through our catalog because they had worldwide approvals and easy options for country specific requirements. They also enabled us to provide global VoIP solutions that were easy for us to install and support.”

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Comprehensive product portfolio
    • Responsiveness to their needs
    • Ease to collaborate with
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: extremely important

Use Case

The key features and functionalities of MultiTech Systems that the surveyed company uses:

  • Has been a customer of MultiTech for more than 10 years.
  • Uses the following products:
    • Analog modems
    • Fax servers or VoIP gateways

Results

  • Experienced the following benefits from working with MultiTech:
    • Unrivaled product quality
    • Responsive expertise
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.

MultiTech Customer Fact

A large enterprise energy & utilities company decided to work with MultiTech for its comprehensive product portfolio, responsiveness to their needs, and ease to collaborate with.

MultiTech Systems Customer Testimonial

Because of MultiTech, we were able to see our project come to life.

Guillian Louis, Chief Technology Officer, GICSG

MultiTech Systems Customer Research

Rate the following factors in regards to their impact in influencing your purchase of a MultiTech product:

Extremely Important Very Important Important Not Important Extremely Unimportant

Trustworthy Products
Quality of Service
Certifications

MultiTech Case Study

Direct Energy Solar

Introduction

This case study of Direct Energy Solar is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

“Multitech has allowed us to enable remote monitoring of our commercial and industrial solar equipment where previously there was no internet access available to serve those connections. "

Challenges

  • Decided to work with MultiTech for the following reason:
    • Responsiveness to their needs
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • Digi
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Responsive expertise
    • Pricepoint for quality product with proven reliability

Use Case

  • Has been a customer of MultiTech for 1-3 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: valuable
    • Ordering of products: valuable
    • Availability of products: less valuable
    • Delivery of product: valuable
    • Customer Service / Technical Support: extremely valuable
    • Reliability and quality of products: extremely valuable
  • strongly agrees that MultiTech understands the rigorous needs of their industry.
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: very important
    • Technology / innovation: important
    • Life cycle management of products: important
    • Customer Support / Technical Service: very important
  • Found their experience with MultiTech to be better than expected.

MultiTech Systems Customer Research

Did your organization consider any of the following companies before choosing MultiTech?

NimbleLink
22%
Sierra Wireless
44%
Digi International
67%
Link Labs
44%


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About Multi-Tech Systems, Inc.

MultiTech designs, develops and manufactures communications equipment for the industrial Internet of Things – connecting physical assets to business processes to deliver enhanced value.

Multi-Tech Systems, Inc. Website   Multi-Tech Systems, Inc. Website