TechValidate Research on Multi-Tech Systems, Inc.

These pages present data that TechValidate has sourced via direct research with verified customers and users of Multi-Tech Systems, Inc.. TechValidate stands behind the authenticity of all published data. Learn more »



228 Customers Surveyed

1,762 Data Points Collected

21 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


MultiTech Systems Customer Research

MultiTech Offers Unrivaled Innovation

I chose MultiTech because they are known for keeping business connected to assets through innovativeness with technology.

Completely Agree
30%
Strongly Agree
36%
Agree
31%
Disagree
3%
Strongly Disagree
0%

MultiTech Systems Customer Testimonial

We are making a major investment into a product we have developed and this could not have been done without the MultiTech (MTR-LVW2-B07) modem.

David Camp, Network/Automation Engineer, Marshall Electric

MultiTech Systems Case Study

Marshall Electric

Introduction

This case study of Marshall Electric is based on a January 2017 survey of MultiTech Systems customers by TechValidate, a 3rd-party research service.

“MultiTech is always responsive to my needs.”

“We are making a major investment into a product we have developed and this could not have been done without the MultiTech (MTR-LVW2-B07) modem.”

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
  • Considered the following companies before choosing MultiTech:
    • NimbleLink
    • Craddle Point
    • Sierra Wireless
    • Digi International
  • Rates the importance of the following factors in regards to its influence in deciding to purchase a MultiTech product:
    • MultiTech’s trustworthy products: extremely important
    • MultiTech’s quality service: extremely important
    • MultiTech’s Certifications: important

Use Case

  • Uses the following products:
    • Gateways, routers or modems
  • Has been a customer of MultiTech for 1-3 years.

Results

  • Experienced the following benefits from working with MultiTech:
    • Customizable and flexible service
    • Unrivaled product quality
    • Responsive expertise
    • Access to innovative and cutting edge technology
  • Completely agrees that MultiTech’s reputation for keeping business connected to assets through innovativeness with technology was a critical factor in choosing MultiTech.

MultiTech Case Study

Enphase Energy

Introduction

This case study of Enphase Energy is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
    • previous good business experience in working with Multitech and then Multitech have the needed “outside use” product.
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • AT&T contract suppliers for M2M cellular products
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Unrivaled product quality
    • Responsive expertise

Use Case

  • Has been a customer of MultiTech for more than 10 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: very valuable
    • Ordering of products: very valuable
    • Availability of products: extremely valuable
    • Delivery of product: extremely valuable
    • Customer Service / Technical Support: very valuable
    • Reliability and quality of products: extremely valuable
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: extremely important
    • Technology / innovation: very important
    • Life cycle management of products: extremely important
    • Customer Support / Technical Service: extremely important
  • Found their experience with MultiTech to be better than expected.
  • strongly agrees that MultiTech understands the rigorous needs of their industry.

MultiTech Systems Customer Testimonial

MultiTech is part of the success of our products.

Bob Sullivan, IT Systems Analyst, Election Systems & Software

MultiTech Systems Customer Research

Rate the following factors in regards to their impact in influencing your purchase of a MultiTech product:

Extremely Important Very Important Important Not Important Extremely Unimportant

Trustworthy Products
Quality of Service
Certifications


More to Explore



About Multi-Tech Systems, Inc.

MultiTech designs, develops and manufactures communications equipment for the industrial Internet of Things – connecting physical assets to business processes to deliver enhanced value.

Multi-Tech Systems, Inc. Website   Multi-Tech Systems, Inc. Website