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TechValidate Research on Multi-Tech Systems, Inc.

These pages present data that TechValidate has sourced via direct research with verified customers and users of Multi-Tech Systems, Inc.. TechValidate stands behind the authenticity of all published data. Learn more »



227 Customers Surveyed

1,754 Data Points Collected

21 Published TechFacts

3 Published Charts

6 Published Case Studies



Selected Research Highlights


MultiTech Customer Fact

A large enterprise energy & utilities company decided to work with MultiTech for its comprehensive product portfolio, responsiveness to their needs, and ease to collaborate with.

MultiTech Case Study

Direct Energy Solar

Introduction

This case study of Direct Energy Solar is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

“Multitech has allowed us to enable remote monitoring of our commercial and industrial solar equipment where previously there was no internet access available to serve those connections. "

Challenges

  • Decided to work with MultiTech for the following reason:
    • Responsiveness to their needs
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • Digi
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Responsive expertise
    • Pricepoint for quality product with proven reliability

Use Case

  • Has been a customer of MultiTech for 1-3 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: valuable
    • Ordering of products: valuable
    • Availability of products: less valuable
    • Delivery of product: valuable
    • Customer Service / Technical Support: extremely valuable
    • Reliability and quality of products: extremely valuable
  • strongly agrees that MultiTech understands the rigorous needs of their industry.
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: very important
    • Technology / innovation: important
    • Life cycle management of products: important
    • Customer Support / Technical Service: very important
  • Found their experience with MultiTech to be better than expected.

MultiTech Systems Customer Research

MultiTech Offers Unrivaled Innovation

I chose MultiTech because they are known for keeping business connected to assets through innovativeness with technology.

Completely Agree
30%
Strongly Agree
36%
Agree
31%
Disagree
3%
Strongly Disagree
0%

MultiTech Systems Customer Research

Did your organization consider any of the following companies before choosing MultiTech?

NimbleLink
22%
Sierra Wireless
44%
Digi International
67%
Link Labs
44%

MultiTech Systems Customer Testimonial

MultiTech is part of the success of our products.

Bob Sullivan, IT Systems Analyst, Election Systems & Software

MultiTech Case Study

Enphase Energy

Introduction

This case study of Enphase Energy is based on an April 2017 survey of MultiTech customers by TechValidate, a 3rd-party research service.

Challenges

  • Decided to work with MultiTech for the following reasons:
    • Responsiveness to their needs
    • Ease to collaborate with
    • previous good business experience in working with Multitech and then Multitech have the needed “outside use” product.
  • Considered the following companies before choosing MultiTech:
    • Sierra Wireless
    • AT&T contract suppliers for M2M cellular products
  • Takes the following factors into consideration when evaluating a supplier:
    • Customizable and flexible service
    • Unrivaled product quality
    • Responsive expertise

Use Case

  • Has been a customer of MultiTech for more than 10 years.

Results

  • Rates the value of MultiTech for each of the following areas:
    • Sales Support: very valuable
    • Ordering of products: very valuable
    • Availability of products: extremely valuable
    • Delivery of product: extremely valuable
    • Customer Service / Technical Support: very valuable
    • Reliability and quality of products: extremely valuable
  • Rates the importance of the following factors in their decision to purchase a MultiTech product:
    • Price: very important
    • Quality of products and services: extremely important
    • Technology / innovation: very important
    • Life cycle management of products: extremely important
    • Customer Support / Technical Service: extremely important
  • Found their experience with MultiTech to be better than expected.
  • strongly agrees that MultiTech understands the rigorous needs of their industry.


More to Explore



About Multi-Tech Systems, Inc.

MultiTech designs, develops and manufactures communications equipment for the industrial Internet of Things – connecting physical assets to business processes to deliver enhanced value.

Multi-Tech Systems, Inc. Website   Multi-Tech Systems, Inc. Website