Mimecast Research Charts

Mimecast Customer Research

What challenges led you to evaluate Mimecast?

Ransomware/phishing emails	72%
A need to protect sensitive information	56%
Compliance requirements	47%
Risk to brand/reputation	26%
A shift to the cloud	14%

Mimecast Customer Research

What is the biggest impact of COVID-19 as it relates to your archive strategy?

Email protection and recovery for remote workers	65%
Increased need for e-discovery and litigation readiness	10%
Change in archive and retention policies	3%
Need for additional content type support	8%
Other	14%

Mimecast Customer Research

What retention best fits your organizations requirements?

3yr: 7%

5yr: 5%

7yr: 31%

Infinite: 41%

Other: 17%

Mimecast Customer Research

What additional content types are you interested in protection for recovery?

OneDriveBox	63%
Sharepoint	67%
Box	8%
Dropbox	5%
Other	11%

Mimecast Customer Research

What additional content types are you interested in archiving for governance?

Slack	11%
MSFT Teams	85%
Bloomberg	2%
Jabber	8%
Chatter	2%
Other	14%

Mimecast Customer Research

Since deploying Mimecast Cloud Archive, how many man hours do you save per month by enabling self-service access to end-users and legal/compliance teams?

20+ hours: 11%

15-20 hours: 8%

10-15 hours: 12%

Up to 10 hours: 69%

Mimecast Customer Research

Workforce productivity has improved since deploying Mimecast Cloud Archive by:

100% or more	4%
75-100%	5%
50-75%	9%
25-50%	19%
Up to 25%	63%

Mimecast Customer Research

The biggest advantage over on-premises solutions is:

Eliminate storage costs: 25%

Control of corporate data while maintaining enterprise security: 27%

More agility: 25%

Better disaster recovery: 23%

Mimecast Customer Research

Using Mimecast Cloud Archive, how soon did you realize a return on your investment (ROI)?

<12mos	35%
12-18mos	26%
18-24mos	14%
2 yrs +	26%

Mimecast Customer Research

What additional content types are you interested in archiving for governance?

Slack	11%
MSFT Teams	86%
Bloomberg	2%
Jabber	8%
Chatter	2%
Other	13%

Mimecast Customer Research

91% of former Symantec customers agree that Mimecast has improved their organization’s email security!

Since deploying Mimecast for email security my organization’s defenses against email-borne threats has improved?

Strongly agree: 43%

Agree: 48%

Neither agree nor disagree: 9%

Disagree: 1%

Strongly disagree: 0%

Mimecast Customer Research

Outside of traditional email security, Mimecast Awareness Training is the favorite!

What is your favorite innovation from Mimecast that is not directly related to inbound email filtering:

Awareness Training: 22%

Continuity: 20%

Web Security: 15%

Archiving - Sync & Recover: 14%

DMARC Analyzer: 11%

Archiving - Case Review: 5%

Brand Exploit Protect (online brand impersonation protection): 3%

Other: 9%

Mimecast Customer Research

For former Symantec customers Mimecast Continuity takes first place!

What is your favorite innovation from Mimecast that is not directly related to inbound email filtering:

Continuity: 23%

Awareness Training: 20%

Archiving - Sync & Recover: 15%

Web Security: 13%

DMARC Analyzer: 12%

Archiving - Case Review: 5%

Brand Exploit Protect (online brand impersonation protection): 4%

Other: 8%

Mimecast Customer Research

IT/Security teams save 6 hours per week on average switching from Symantec to Mimecast for email security

What’s your estimate of your IT/Security team’s hours saved since implementing Mimecast?

21+ hours per week: 2%

11 to 20 hours per week: 9%

6 to 10 hours per week: 38%

1 to 5 hours per week: 34%

0 hours per week: 17%

Mimecast Customer Research

Why didn’t you rely exclusively on Microsoft’s Office 365 security (EOP or ATP) standalone when you chose Mimecast for email security?

Wanted a layered solution that was easy to maintain: 27%

Didn’t want to rely exclusively on Office 365 for email security given how often it is attacked: 19%

Was worried about how effective it would be at stopping email-borne threats: 14%

Needed a solution that was more effective against impersonation (BEC) attacks: 10%

Cost too much: 5%

Other: 24%

Mimecast Customer Research

What were the primary reasons you left Symantec for Mimecast?

What motivated you to move away from your previous email security provider? (Select all that apply)

Lacked effective protection against phishing	47%
Lacked effective protection against impersonation/business email compromise	45%
Lacked required support	45%
Lacked effective protection against ransomware and other malware-based threats	35%
Was too time consuming/complex to administer	26%
Other	23%

Mimecast Customer Research

78% of Customers Save Money by Staying with E1 or E3

Which Microsoft package are you using?

E1: 7%

E3: 71%

E5: 9%

Other: 13%

Mimecast Customer Research

85% of Organizations Do Not Exclusively Rely on Windows Defender to Protect their Endpoints

Do you exclusively use Windows Defender for protection of your Windows endpoints?

Yes: 15%

No: 85%

Mimecast Customer Research

44% of Customers Have Experienced an Office 365 Outage in the Last 12 Months

In the last 12 months how often has your Office 365 email become unavailable?

Never: 56%

1 Time: 27%

2-5 Times: 15%

5-10 Times: 0%

More Than 11 Times: 0%

Other: 2%

Mimecast Customer Research

89% of Customers Agree that Mimecast Improves Defenses Against BECs

Using Mimecast with Office 365 significantly improves our defenses against business email compromise attacks (impersonations).

Strongly Agree: 44%

Agree: 45%

Neutral: 6%

Disagree: 3%

Strongly Disagree: 1%

Other: 0%

Mimecast Customer Research

93% of Customers See Significant Security Improvements Versus Office 365 Alone

Using Mimecast with Office 365 significantly improves our defenses against spam and email-borne threats versus using Office 365 alone.

Strongly Agree: 57%

Agree: 36%

Neutral: 5%

Disagree: 1%

Strongly Disagree: 1%

Mimecast Customer Research

64% of Organizations Have Employees that Aren’t Enthusiastic about Security Awareness Training

How enthusiastic are your employees about your security awareness training?

Very Enthusiastic: 5%

Somewhat Enthusiastic: 22%

Neutral: 35%

Not Very Enthusiastic: 24%

Resistant - Very Unenthusiastic: 5%

We do not conduct security awareness training: 9%

Mimecast Customer Research

Sales is the Department Most Likely to Make Careless Mistakes

Which internal department of your organization is most likely to make a careless security mistake?

Sales: 25%

Executives: 15%

Support Staff: 15%

Finance: 13%

Operations: 13%

Marketing: 6%

Engineering: 2%

Other: 10%

Mimecast Customer Research

Short & More Frequent Trainings are a Best Practice that Most Aren’t Following

In general, how long is each training session?

30-60 minutes: 27%

15-30 minutes: 20%

5-15 Minutes: 14%

We don’t conduct security awareness training: 14%

1+ Hours: 12%

Less Than 15 Minutes: 10%

Other: 4%

Mimecast Customer Research

59% of Organizations Conduct Awareness Training Quarterly or Less Often!

How often do you conduct security awareness training?

Annually: 37%

Quarterly: 22%

Monthly or more frequently: 15%

On an as needed basis when we have a security incident: 13%

We don’t conduct security awareness training: 9%

Only at time of hire: 5%

Mimecast Customer Research

Most Awareness Training Programs are Created In-House

What solution do you use for security awareness training?

We create our own security awareness training: 53%

We do not conduct security awareness training: 11%

Mimecast Awareness Training (formerly Ataata): 8%

Wombat: 5%

SANS: 3%

Cofense: 2%

Ninjio: 0%

Other: 18%

Mimecast Customer Research

The Jury is Out on the Effectiveness of Service Providers’ Use of Threat Intelligence

Do you believe that your service providers are sufficiently using threat intelligence to protect your business?

I Don't Know: 43%

Yes: 43%

No: 14%

Other: 1%

Mimecast Customer Research

Human Error – Both Directly & Via Phishing Are #1 & #2 Biggest Security Risks!

What do you believe is your biggest risk when it comes to cyber security?

Human errors: 39%

Phishing/email-borne threats: 35%

Vulnerability management/Patching: 11%

Insider threats: 9%

Detecting malware: 4%

I Don't Know: 2%

Other: 1%

Mimecast Customer Research

Organizations Have a Long Way to Go to Get the Most from Their Security Products

Do you feel you have operationalized all of your security products 100% in order to protect your organization?

Yes: 18%

No: 67%

I Don't Know: 15%

Mimecast Customer Research

Human Error & Phishing are the Top Perceived Security Risks

What do you believe is your biggest risk when it comes to cyber security?

Human errors: 39%

Phishing/email-borne threats: 35%

Vulnerability management/Patching: 11%

Insider threats: 9%

Detecting malware: 4%

TechValidate Research on Mimecast

59 Charts – Page 1 of 2

What challenges led you to evaluate Mimecast?

91% of former Symantec customers agree that Mimecast has improved their organization’s email security!

Outside of traditional email security, Mimecast Awareness Training is the favorite!

For former Symantec customers Mimecast Continuity takes first place!

IT/Security teams save 6 hours per week on average switching from Symantec to Mimecast for email security

What were the primary reasons you left Symantec for Mimecast?

78% of Customers Save Money by Staying with E1 or E3

85% of Organizations Do Not Exclusively Rely on Windows Defender to Protect their Endpoints

44% of Customers Have Experienced an Office 365 Outage in the Last 12 Months

89% of Customers Agree that Mimecast Improves Defenses Against BECs

93% of Customers See Significant Security Improvements Versus Office 365 Alone

64% of Organizations Have Employees that Aren’t Enthusiastic about Security Awareness Training

Sales is the Department Most Likely to Make Careless Mistakes

Short & More Frequent Trainings are a Best Practice that Most Aren’t Following

59% of Organizations Conduct Awareness Training Quarterly or Less Often!

Most Awareness Training Programs are Created In-House

The Jury is Out on the Effectiveness of Service Providers’ Use of Threat Intelligence

Human Error – Both Directly & Via Phishing Are #1 & #2 Biggest Security Risks!

Organizations Have a Long Way to Go to Get the Most from Their Security Products

Human Error & Phishing are the Top Perceived Security Risks