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TechValidate Research on Micromeritics

26 Charts


Micromeritics Customer Research

Thanks Everyone.But we are not done yet, there is 2% more to go!

886 users told us how they rated the performance of their Micromeritics instrument in meeting their needs?

Extremely satisfied
30%
Highly satisfied
49%
Satisfied
19%
Not satisfied
2%

Micromeritics Customer Research

A Myriad of Reasons to Choose Micromeritics

What were the key factors in your decision to purchase an instrument from Micromeritics?

Range of products and services
29%
Satisfaction with my on-going Micromeritics’ relationship
41%
Colleague referral or recommendation
21%
Product quality and reliability
64%
Innovation and product performance
20%

Micromeritics Customer Research

Superior Instruments and Responsive Service Make for Lifelong Customers

What is your likelihood that you will continue to purchase solutions from Micromeritics?

Very Likely: 50%
Likely: 45%
Unlikely: 5%
Very Unlikely: 1%

Micromeritics NanoPlus Customer Research

What were the challenges that led you to choose the Particulate Systems NanoPlus for your research?

Desire for greater understanding of your product in regard to particle sizing and/or zeta potential
63%
Our current instrumentation in this area of study did not provide the resolution or information needed
25%
Adding capacity to accommodate an increased need in our lab for particle size and/or zeta potential
25%
Complimentary method to validate results we have obtained with other orthogonal techniques in our laboratory
13%

Micromeritics NanoPlus Customer Research

NanoPlus Performance Evaluation

Please rate the following performance aspects of the NanoPlus.

Extremely Satisfied Very Satisfied Satisfied Dissatisfied

Overall Performance
Resolution
Ease of Operation
Software
Service & Support

Micromeritics Customer Research

Highest Quality Instrumentation with Unparalleled Service to Match

How would you rate the Micromeritics service representative’s knowledge and professionalism that performed your repair or calibration?

Excellent: 48%
Good: 43%
Fair: 7%
Poor: 2%

NanoPlus Improves Analytical Data Quality

How much has your accuracy improved with the NanoPlus?

Over 50%
40%
40 - 49%
40%
30 - 39%
20%

NanoPlus Performance Ratings

Please rate the following performance aspects of the NanoPlus.

Extremely Satisfied Very Satisfied Satisfied Dissatisfied

Overall Performance
Resolution
Ease of Operation
Software
Service & Support

NanoPlus Excels in a Variety of Applications.

Which of the following best describes your application of the NanoPlus?

Life Science or Bio Product Research: 25%
Semiconductor or Electronics: 13%
Nano-Medseive Research: 13%
Chemicals or Coatings: 38%
Other: 13%

Expand Your Capabilities with the NanoPlus

What were the challenges that led you to choose the Particulate Systems NanoPlus for your research?

Desire for greater understanding of your product in regard to particle sizing and/or zeta potential
63%
Our current instrumentation in this area of study did not provide the resolution or information needed
25%
Adding capacity to accommodate an increased need in our lab for particle size and/or zeta potential
25%
Complimentary method to validate results we have obtained with other orthogonal techniques in our laboratory
13%

Customers for Life, we continually invest in our relationships with our customers.

How long have you been a customer of Micromeritics?

Longer than 10 years: 43%
5 to 10 years: 20%
1 to 5 years: 25%
Less than one year: 11%

Analytical Results with 3Flex Performance

Rate the performance results you have experienced with the Micromeritics 3Flex instrument

Superior performance, exceeded my expectations: 21%
Good performance, met my expectations: 71%
Adequate performance and reliability: 5%
Did not meet my expectations: 3%

This is how the 3Flex stacks up against the Quantachrome AutoSorb® iQ.

Compared to the previous solution, how much has the Micromeritics 3 Flex improved these areas of analyses? (users have either used or considered the Quantachrome Autosorb iQ, a registered trademark of Quantachrome Instruments)

Over 50% 25-50% 10-25% Up to 10%

Accuracy
Resolution
Data Reduction

When asked about why 3Flex, users responded with…

What were the challenges that led you to choose the Micromeritics 3Flex solution for your research?

Desire for greater understanding of our product in regard to surface area and or porosity
61%
Our current instrumentation in this area of study did not provide the resolution or information needed
34%
Expansion of our capabilities, for example, sample throughput due to the available 3 ports of the 3Flex
63%
Complimentary method to validate results we have obtained with other orthogonal techniques in our laboratory
24%
Other
8%

Customers Speak Out on the Highly Rated 3Flex Instrument Solution,

Here is what 3Flex users wanted you to know.

Highly Satisfied Satisfied Neutral Dissatisfied

Overall Performance
Resolution
Ease of operation
MicroActive Software
Service & Support

3Flex delivers improved results over competitive instruments

When compared to your previous solutions, how much has the Micromeritics 3 Flex improved these areas of analyses?

Over 50% 25-50% 10-25% Up to 10%

Accuracy
Resolution
Data Reduction

3Flex, an excellent choice…

Please rate the following performance aspects of the 3Flex Instrument solution.

Highly Satisfied Satisfied Neutral Dissatisfied

Overall Performance
Resolution
Ease of operation
MicroActive Software
Service & Support

When faced with analytical challenges, users chose 3Flex after careful consideration

What other instruments did you use or consider for purchase prior to purchasing the 3Flex solution?

Quantachrome Instrument, iQ Autosorb
93%
Bel-MicroTrac BEL Max
36%
Thermo Surfer
0%
Other
0%

3Flex, a very smart choice!

When we asked 3Flex users, why they purchased the instrument, this was their reponse.

Colleague referral
21%
Advanced features of the 3Flex instrument
76%
Previous positive experience with a Micromeritics instruments
55%
Industry reputation of Micromeritics as the foremost company in materials characterization
38%
Careful consideration of competitive systems, leading to the 3Flex as the best option
48%
Other
7%

Micromeritics User Ratings

How would you rate Micromeritics?

20%
16%
38%
9%
9%
5%
1%
1%
1%

Business Improvements

Rate the results or throughput gains of your Micromeritics instrument in regard to the effect on your business return.

Greatly helped by business Helped my business No visible affect

Improved scientific results
Timely process of samples
Data resulted in useful info
Interpretation of results
Reliable up-time performance

Capabilites Comparision

Please rate the following capabilities of Micromeritics instruments. How does Micromeritics compare to the other companies you considered prior to purchase?

Highly differentiated Very differentiated Differentiated Somewhat differentiated

Scientific & Technical Support
Ease of communication
Responsiveness to inquiries
Delivery, install, and service
Product performance

Many Options, One Partner

Which additional vendor did you consider or evaluate prior to purchasing a Micromeritics instrument?

Quantachrome Instruments
56%
Malvern
20%
Thermo Scientific
27%
Beckman
12%
BEL-Microtrac/BEL Japan
8%
Altamira
6%
Other
18%

Analytical Results with Micromeritics Customers Level of Confidence

What is your degree of confidence that Micromeritics will continue to meet your future needs in particle characterization?

Up to 100%: 27%
80-99%: 65%
60-79%: 6%
Less than 60%: 1%

Analytical Results with Micromeritics Instruments

How well did your Micromeritics instrument meet your expectations for analytical results?

100%: 27%
79-99%: 66%
59-79%: 6%
Less than 59%: 1%

Key Factors in Purchasing Micromeritics Instruments

What were the key factor(s) in your decision to purchase an instrument from Micromeritics?

Range of products and services
22%
Satisfaction with my on-going Micromeritics’ relationship
41%
Colleague referral or recommendation
15%
Product quality and reliability
62%
Innovation and product performance
21%
Other
13%



More Research on Micromeritics