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Case Study: University Of Nevada, Las Vegas

Introduction

This case study of University of Nevada, Las Vegas is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

“I’ve been able to obtain unique instrumentation capable of measuring useful data for my research group. Micromeritics has been fantastic at supporting my unique research directions and helping with technical issues.”

Challenges

  • Purchased an instrument from Micromeritics because of:
    • The range of products and services
    • Satisfaction with their on-going Micromeritics relationship
    • A colleague referral or recommendation
    • Product quality and reliability
    • Innovation and product performance

Use Case

  • Also evaluated the following vendors:
    • Quantachrome Instruments
    • Thermo Scientific
    • Beckman
  • Has had an outstanding personal experience with Micromeritics.

Results

  • Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
    • scientific and technical support: somewhat differentiated
    • ease of communication: highly differentiated
    • responsiveness to inquiries: highly differentiated
    • delivery, install, and service: differentiated
    • product performance: highly differentiated
  • Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
  • Micromeritics instrument met 79-99% of their expectations for analytical results.
  • Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
    • improve scientific results: greatly helped
    • the timely process of samples: helped
    • gather data that resulted in useful info: greatly helped
    • the interpretation of results: helped
    • reliable up-time performance: helped
  • 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.




About This Data

This data was sourced directly from verified users of Micromeritics by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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