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Case Study: Pfizer Inc.

Introduction

This case study of Pfizer Inc. is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

“[My experience] as always been positive and I was impressed by the company and its location in Georgia.”

Challenges

  • Purchased an instrument from Micromeritics because of:
    • The range of products and services
    • Satisfaction with their on-going Micromeritics’ relationship
    • Product quality and reliability

Use Case

  • Also evaluated the following vendors:
    • Quantachrome Instruments
    • Beckman
  • Has had an outstanding personal experience with Micromeritics.

Results

  • Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
    • scientific and technical support: highly differentiated
    • ease of communication: highly differentiated
    • responsiveness to inquiries: highly differentiated
    • delivery, install, and service: highly differentiated
    • product performance: highly differentiated
  • Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
  • Micromeritics instrument met 79-99% of their expectations for analytical results.
  • Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
    • improved scientific results: greatly helped
    • the timely process of samples: greatly helped
    • gather data that resulted in useful info: greatly helped
    • the interpretation of results: greatly helped
    • reliable up-time performance: greatly helped
  • 100% confident that Micromeritics will continue to meet their future needs in particle characterization.




About This Data

This data was sourced directly from verified users of Micromeritics by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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