TechValidate Research on Micromeritics

Introduction

This case study of Villanova University is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

Challenges

• Purchased an instrument from Micromeritics because of:
  • The range of products and services
  • Satisfaction with their on-going Micromeritics relationship
  • Product quality and reliability

Use Case

• Also evaluated the following vendors:
  • Quantachrome Instruments
  • Malvern
  • Thermo Scientific
  • Beckman
  • BEL-Microtrac/BEL Japan
• Has had an good personal experience with Micromeritics.

Results

• Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
  • scientific and technical support: differentiated
  • ease of communication: very differentiated
  • responsiveness to inquiries: very differentiated
  • delivery, install, and service: very differentiated
  • product performance: very differentiated
• Is highly satisfied with the performance of their Micromeritics instrument in meeting their needs.
• Micromeritics instrument met 79-99% of their expectations for analytical results.
• Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
  • improve scientific results: greatly helped
  • the timely process of samples: greatly helped
  • gather data that resulted in useful info: greatly helped
  • the interpretation of results: helped
  • reliable up-time performance: greatly helped
• 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.

Introduction

This case study of University of Nevada, Las Vegas is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

Challenges

• Purchased an instrument from Micromeritics because of:
  • The range of products and services
  • Satisfaction with their on-going Micromeritics relationship
  • A colleague referral or recommendation
  • Product quality and reliability
  • Innovation and product performance

Use Case

• Also evaluated the following vendors:
  • Quantachrome Instruments
  • Thermo Scientific
  • Beckman
• Has had an outstanding personal experience with Micromeritics.

Results

• Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
  • scientific and technical support: somewhat differentiated
  • ease of communication: highly differentiated
  • responsiveness to inquiries: highly differentiated
  • delivery, install, and service: differentiated
  • product performance: highly differentiated
• Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
• Micromeritics instrument met 79-99% of their expectations for analytical results.
• Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
  • improve scientific results: greatly helped
  • the timely process of samples: helped
  • gather data that resulted in useful info: greatly helped
  • the interpretation of results: helped
  • reliable up-time performance: helped
• 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.