TechValidate Research on Micromeritics

Introduction

This case study of EnerG2 is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

Challenges

• Purchased an instrument from Micromeritics because of:
  • The range of products and services
  • Product quality and reliability
  • Innovation and product performance

Use Case

• Also evaluated the following vendors:
  • Quantachrome Instruments
• Has had an good personal experience with Micromeritics.

Results

• Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
  • scientific and technical support: very differentiated
  • ease of communication: somewhat differentiated
  • responsiveness to inquiries: differentiated
  • delivery, install, and service: differentiated
  • product performance: highly differentiated
• Is highly satisfied with the performance of their Micromeritics instrument in meeting their needs.
• Micromeritics instrument met 79-99% of their expectations for analytical results.
• Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
  • improved scientific results: greatly helped
  • the timely process of samples: helped
  • gather data that resulted in useful info: greatly helped
  • the interpretation of results: greatly helped
  • reliable up-time performance: greatly helped
• 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.

Introduction

This case study of a educational institution is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

• Purchased an instrument from Micromeritics because of:
  • Product quality and reliability

Use Case

• Also evaluated the following vendors:
  • Quantachrome Instruments
  • BEL-Microtrac/BEL Japan
  • Rubotherm
• Has had an good personal experience with Micromeritics.

Results

• Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
  • Responsiveness to inquiries: very differentiated
  • Delivery, install, and service: very differentiated
  • Product performance: very differentiated
• Highly satisfied with the performance of their Micromeritics instrument in meeting their needs.
• Micromeritics instrument met 79-99% of their expectations for analytical results.
• Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
  • Improve scientific results: greatly helped
  • The timely process of samples: helped
  • Gather data that resulted in useful info: greatly helped
  • The interpretation of results: helped
  • Reliable up-time performance: helped
• 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.