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TechValidate Research on Micromeritics

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micromeritics. TechValidate stands behind the authenticity of all published data. Learn more »



3,196 Customers Surveyed

25,826 Data Points Collected

134 Published TechFacts

26 Published Charts

15 Published Case Studies



Featured Research Collections for Micromeritics

Curated collections and slideshows of TechValidate research data on Micromeritics.



Selected Research Highlights


Case Study: Villanova University

Introduction

This case study of Villanova University is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

“I like the equipment and I think it meets my needs well.”

Challenges

  • Purchased an instrument from Micromeritics because of:
    • The range of products and services
    • Satisfaction with their on-going Micromeritics relationship
    • Product quality and reliability

Use Case

  • Also evaluated the following vendors:
    • Quantachrome Instruments
    • Malvern
    • Thermo Scientific
    • Beckman
    • BEL-Microtrac/BEL Japan
  • Has had an good personal experience with Micromeritics.

Results

  • Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
    • scientific and technical support: differentiated
    • ease of communication: very differentiated
    • responsiveness to inquiries: very differentiated
    • delivery, install, and service: very differentiated
    • product performance: very differentiated
  • Is highly satisfied with the performance of their Micromeritics instrument in meeting their needs.
  • Micromeritics instrument met 79-99% of their expectations for analytical results.
  • Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
    • improve scientific results: greatly helped
    • the timely process of samples: greatly helped
    • gather data that resulted in useful info: greatly helped
    • the interpretation of results: helped
    • reliable up-time performance: greatly helped
  • 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.

Micromeritics Customer Research

Highest Quality Instrumentation with Unparalleled Service to Match

How would you rate the Micromeritics service representative’s knowledge and professionalism that performed your repair or calibration?

Excellent: 48%
Good: 43%
Fair: 7%
Poor: 2%

Analytical Results with Micromeritics Instruments

How well did your Micromeritics instrument meet your expectations for analytical results?

100%: 27%
79-99%: 66%
59-79%: 6%
Less than 59%: 1%

86% of surveyed customers find Micromeritics’ product performance to be differentiated from the other companies they considered prior to purchase.

Micromeritics Customer Satisfaction Rating

Eric Fraser, a Laboratory Manager at Rio Tinto, would be very likely to recommend Micromeritics for this reason:

It is an easy instrument to use.
It is also a well designed and robust instrument.

Case Study: University Of Nevada, Las Vegas

Introduction

This case study of University of Nevada, Las Vegas is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

“I’ve been able to obtain unique instrumentation capable of measuring useful data for my research group. Micromeritics has been fantastic at supporting my unique research directions and helping with technical issues.”

Challenges

  • Purchased an instrument from Micromeritics because of:
    • The range of products and services
    • Satisfaction with their on-going Micromeritics relationship
    • A colleague referral or recommendation
    • Product quality and reliability
    • Innovation and product performance

Use Case

  • Also evaluated the following vendors:
    • Quantachrome Instruments
    • Thermo Scientific
    • Beckman
  • Has had an outstanding personal experience with Micromeritics.

Results

  • Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
    • scientific and technical support: somewhat differentiated
    • ease of communication: highly differentiated
    • responsiveness to inquiries: highly differentiated
    • delivery, install, and service: differentiated
    • product performance: highly differentiated
  • Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
  • Micromeritics instrument met 79-99% of their expectations for analytical results.
  • Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
    • improve scientific results: greatly helped
    • the timely process of samples: helped
    • gather data that resulted in useful info: greatly helped
    • the interpretation of results: helped
    • reliable up-time performance: helped
  • 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.


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About Micromeritics

Micromeritics provides a complete line of scientific instruments and laboratory equipment targeted exclusively for areas of application and research involving particle science and particle technology, including the expanding area of nanoscience.

Micromeritics Website   Micromeritics Website