TechValidate Research on Micromeritics

Introduction

This case study of The University of Nottingham is based on a September 2015 survey of Micromeritics 3 Flex Solution customers by TechValidate, a 3rd-party research service.

Challenges

• Challenges that led to choosing the Micromeritics 3Flex solution for research:
  • The expansion of their capabilities, for example, sample throughput due to the available 3 ports of the 3Flex
  • The complimentary method to validate results they have obtained with other orthogonal techniques in their laboratory

Use Case

• Key factors that guided your decision to purchase the 3Flex:
  • A colleague referral
  • The advanced features of the 3Flex instrument
  • A previous positive experience with a Micromertic’s instrument
  • Industry reputation of Micromeritics as the foremost company in materials characterization
  • Careful consideration of competitive systems, leading to the 3Flex as the best option
• Used or considered the following prior to purchasing the 3Flex solution:
  • Quantachrome Instrument, iQ Autosorb

Results

• Agrees that the Micromeritics 3Flex solution has superior performance and exceeded their expectations.
• Rate the 3Flex Instrument solution as:
  • Overall performance: Highly Satisfied
  • Resolution: Highly Satisfied
  • Ease of operation: Highly Satisfied
  • MicroActive Software: Highly Satisfied
  • Service & support: Highly Satisfied
• Improved the following with the Micromeritics 3 Flex:
  • Accuracy: 10-25%
  • Resolution: 10-25%
  • Data reduction: 10-25%

Introduction

This case study of Pfizer Inc. is based on a October 2014 survey of Micromeritics customers by TechValidate, a 3rd-party research service.

Challenges

• Purchased an instrument from Micromeritics because of:
  • The range of products and services
  • Satisfaction with their on-going Micromeritics’ relationship
  • Product quality and reliability

Use Case

• Also evaluated the following vendors:
  • Quantachrome Instruments
  • Beckman
• Has had an outstanding personal experience with Micromeritics.

Results

• Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
  • scientific and technical support: highly differentiated
  • ease of communication: highly differentiated
  • responsiveness to inquiries: highly differentiated
  • delivery, install, and service: highly differentiated
  • product performance: highly differentiated
• Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
• Micromeritics instrument met 79-99% of their expectations for analytical results.
• Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
  • improved scientific results: greatly helped
  • the timely process of samples: greatly helped
  • gather data that resulted in useful info: greatly helped
  • the interpretation of results: greatly helped
  • reliable up-time performance: greatly helped
• 100% confident that Micromeritics will continue to meet their future needs in particle characterization.