TechValidate Research on Micro Focus Archive

1170 TechFacts – Page 1 of 39


77% of surveyed organizations are likely to recommend Micro Focus Flexible Care Support Services (FlexCare).

77%

4/5 Stars



61% of surveyed IT organizations rated Micro Focus Flexible Care Support Services as 4 stars or higher.

3.5/5 Stars



79% of surveyed Micro Focus users rated the Support Services as 3.5 stars or higher.

82% of surveyed Micro Focus users agreed with the following statement:

“Having access to a Micro Focus FlexCare NASE/TAM is like having additional skilled members in our own support team.”

82%

67% of surveyed Micro Focus users were able to see an improvement in support resources by 26 – 50% with Micro Focus Support Services.

67%

67% of surveyed Micro Focus users were able to improve support team efficiency by 26 – 50% with Micro Focus Support Services.

67%

67% of surveyed Micro Focus users were able to improve severity 1 incident reduction by 26-50% with Micro Focus Support Services.

67%

76% of surveyed Micro Focus users implemented Micro Focus Software Flexible Care Support Services for faster support response when critical issues arise.

4/5 Stars

How our organization uses Micro Focus Flexible Care Support Services (FlexCare):

Dedicated expert and proactive approach to incidents.

Would you recommend Micro Focus Flexible Care Support Services (FlexCare):

Dedicated expert is easy to contact and understands your demands and environment much better.

Micro Focus FlexCare Support really shortens MTTR.

IT Architect, Large Enterprise Financial Services Company

An IT Architect of a large enterprise financial services company is likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Support by a dedicated person makes it easier to access and fix problem situations.

An IT Professional of a Global 500 computer hardware company is very likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Best support provided, especially when there is a crisis.

How our organization uses Micro Focus Flexible Care Support Services (FlexCare):

FlexCare Support helps you get greater value from your Micro Focus investment by increasing uptime and improving performance, and it simplifies your overall technical support experience with a single point of contact for Micro Focus Support. Flexcare Support offers you fast response times, quick ROI, short Service Level Objectives, and onsite support so you can shift your focus from day-to-day maintenance to innovation.

4.5/5 Stars

How our organization uses Micro Focus Flexible Care Support Services (FlexCare):

We have weekly meetings with Micro Focus SFCSS and discuss issues and plans.

Would you recommend Micro Focus Flexible Care Support Services (FlexCare):

Yes.

An IT Systems Analyst of a medium enterprise telecommunications services company is likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Prompt response time and product advisory.

Micro Focus Flexible Care Support Services (FlexCare) Customer Satisfaction Rating

An IT Systems Analyst of a large enterprise telecommunications services company is very likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Satisfied.

An IT Specialist of a large enterprise computer software company is very likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Excellent Support.

An IT Manager of a large enterprise health care company is likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Good support.

An Engineer of a Global 500 banking company is very likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Timely Support.

An IT Professional of a Global 500 consumer products company is very likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

I’ve raised a couple of tickets related to scripting in Load Runner tool, and it was resolved in a quick turnaround.

An Engineer of a large enterprise computer software company is likely to recommend Micro Focus Flexible Care Support Services (FlexCare) for the following reason:

Micro Focus has a good process to support their customers.

An IT Specialist of a S&P 500 computer software company is unlikely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

Resolution time is the same as normal but with Flexcare we get a direct point of contact to initiate a request.

An Engineer of a large enterprise computer software company is likely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

Good troubleshooter.

An IT Systems Analyst of a large enterprise health care company is likely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

Ease of use.

An IT Systems Analyst of a Global 500 banking company is very likely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

They are very quick to respond and resolve issues.

An IT Project Manager of a Global 500 retail company is very likely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

More responsive and knowledgeable.

An IT Professional of a Global 500 professional services company is likely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

Good follow up and suggestions.

An Application Manager of a large enterprise banking company is very likely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

The support is always nice and helpful.

Numan Arshad, an IT Administrator at Kuwait National Petroleum Company (KNPC) is likely to recommend HPE Software Flexible Care Support Services (FlexCare) for the following reason:

HPE Software Flexible Care Support Services (Flexcare) is very good.

With HPE Software I reduced the time for ticket escalation.

IT Administrator, Global 500 Pharmaceuticals Company




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