TechValidate Research on Micro Focus Archive

194 Charts – Page 1 of 7


Reasons Micro Focus’ Customers are Purchasing FlexCare

What are your reasons for purchasing Micro Focus FlexCare Support core offerings (Named Account Support Engineer, Technical Account Manager, Enterprise Services Manager, or Account General Support Manager)?

We have not purchased any FlexCare core offerings
17%
Direct access to a named Micro Focus technical expert
56%
Enhanced First Technical Contact (FTC)
33%
Personalized management of technical support incidents
42%
Availability of proactive technical advisor
46%
Onsite/remote technical reviews
18%
Access to a strategic advisor
21%
Optimize staff utilization, shifting focus from day-to-day maintenance to innovation
8%

Micro Focus FlexCare users are solving these problems with the service

What are your reasons for implementing services like Micro Focus Software Flexible Care Support Services (FlexCare)?

Struggling to support and maintain Micro Focus Software deployment
36%
Require a mentor to help them more effectively manage Micro Focus SW deployment
25%
Expect faster support response when critical issues arise
76%
Lack of skills/resources to support Micro Focus SW deployment
15%
Require more proactive onsite support
33%
Complexity in dealing with Micro Focus SW Support
34%
Require more personalized services
34%
High volume of support cases
16%

Most valuable storage resource management features

Which of the following features in HPE Storage Resource Management are the most valuable to you?

Optimizing storage in context of the volumes it supports
47%
Optimizing virtual storage pools
30%
Performance troubleshooting
33%
Integration with Universal CMDB software
30%
Agent less architecture
27%
Reporting and Dashboards
37%
Other
20%

Drivers for adoption of storage resource management

Which of the following drivers required you to adopt HPE Storage Resource Management?

Reduce time required for asset tracking, asset inventory and asset details
39%
Reduce time required for topology documentation and configuration monitoring
29%
Deliver timely reports for compliance, show back, capacity, etc.
26%
Reduce time required for performance trouble shooting
35%
Manage year-over-year growth in capacity and complexity with the same team size
32%
Increase % of capacity utilization level
23%
Other
23%

HPE Storage Resource Management improves capacity utilization levels

Please estimate by what percentage (%) has HPE Storage Resource Management improved on average capacity utilization levels through reclamation of wasted capacity and optimized provisioning?

Greater than 60%
18%
41 to 60%
27%
21 to 40%
18%
1 to 20%
36%

HPE Storage Resource Management optimizes several key storage efficiency metrics

Which of these key storage efficiency metrics does HPE Storage Resource Management help you to meet?

Productivity or the amount of storage managed by a storage administrator
25%
Average capacity utilization
50%
Performance trouble-shooting time
21%
Other
25%

HPE Resource Management means improvement in staff efficiency!

How many staff-hours per month (required for performance troubleshooting) has HPE Storage Resource Management helped reduce? Please provide your best estimate.

Greater than 40 staff-hours
25%
24 - 40 staff-hours
13%
12 - 24 staff-hours
25%
4 - 12 staff-hours
25%
1- 4 staff-hours
13%

HPE Storage Resource Management supports several initiatives, addresses several challenges

Which of the following drivers required you to adopt HPE Storage Resource Management?

Reduce time required for asset tracking, asset inventory and asset details
34%
Reduce time required for topology documentation and configuration monitoring
28%
Deliver timely reports for compliance, show back, capacity, etc.
28%
Reduce time required for performance trouble shooting
34%
Manage year-over-year growth in capacity and complexity with the same team size
31%
Increase % of capacity utilization level
24%
Other
24%

HPE Resource Management means hours of efficiency!

Please estimate how much time savings per month (in people hours) on the following tasks have you achieved using HPE Storage Resource Management?

> 40 people hours 25-40 people hours 13-24 people hours 5-12 people hours 1-4 people hours

Asset tracking, asset inventory, asset details
Topology documentation and configuration monitoring
Generate consolidated reports

Majority of Vertica users saved $100-500K or more from using the solution

Please estimate the overall cost savings from using Vertica achieved through – improved analytics and reporting productivity, reduced server and storage requirements, and ease of implementation.

Over $10,000,000: 2%
$5,000,000 - $10,000,000: 0%
$1,000,000 - $5,000,000: 6%
$500,000 - $1,000,000: 22%
$100,000 - $500,000: 35%
$0 - $100,000: 35%

Majority of Vertica users are able to analyze 100-500% more data at one time than before

How much more data are you able to analyze at one time with Vertica (i.e. longer timeframes, more complexity, additional data sources)?

Over 1,000%
13%
500 – 1,000%
23%
100 – 500%
34%
50 – 100%
13%
10 – 50%
12%
0 – 10%
5%

Majority of Vertica users have increased query performance by at least 100-500% or more

By what % have you increased query performance through improvement in response time with Vertica?

Over 1,000%
9%
500 – 1,000%
26%
100 – 500%
31%
50 – 100%
16%
10 – 50%
15%
0 – 10%
3%

Benefits of DMA

Which of the following benefits or improvements are you achieving by using Micro Focus DMA?

Free up administrator time by automation of repetitive mundane task
17%
Reduce response time to service request
17%
Staying current with patches
33%
Align with business or IT initiatives like innovation with Cloud, PaaS, DBaaS
17%
Enforcing standards and policies within database infrastructure
33%
Reduce cost of database operations
33%
Reduce human errors associated with database life cycle management
33%
Improvement in database service levels
17%

Uses of DMA

What are you using Micro Focus Database and Middleware Automation software for?

Quarterly patching
80%
Tracking and reporting compliance for audit
20%
Database upgrades to current release
20%
Database provisioning in response to request
60%
Database configuration
40%
Database data refresh for test and development environments
20%
Delivering cloud service based on databases (PaaS, DBaaS)
40%

DMA frees up database administration time

By what percentage (%) have you freed up administrator time, spent on mundane repetitive tasks, by automating tasks associated with database operations or by leveraging Micro Focus DMA?

25-50%
20%
1-25%
20%
No improvement
60%

Migration to Service Manager 9.3x ensures improved customer satisfaction

Which of the following improvements and/ or benefits have you achieved from migrating/upgrading to Service Manager?

Improvement in % of SLAs met
16%
Decrease in operational costs
14%
Decrease in escalation-level calls
12%
Increase in number of successful changes
23%
Lower TCO
9%
Shorter time to value
14%
Increased customer satisfaction and/or end-user experience
67%

Majority of migrations completed within 3-6 months

How long did it take you to migrate/upgrade to Service Manager 9.3?

Less than 1 month
4%
Between 1 and 3 months
26%
Between 3 and 6 months
36%
Between 6 and 9 months
17%
More than 9 months
17%

HPE Service Manager is the winning solution among several competitive offerings

What other IT service management solutions (or vendors) did you consider before selecting HPE Software?

BMC Remedy ITSM
43%
BMC Other
11%
CA Unicenter
14%
Cherwell
3%
EasyVista
3%
IBM Tivoli
24%
Service Now
38%

Reasons to migrate to HPE Service Manager 9.3x

Which of the following factors, functionalities and capabilities of Service Manager influenced you the most to migrate/upgrade to HPE Service Manager 9.3x Software?

New knowledge management and search engine
28%
Simplicity and ease of use (for example, through smart indicators, tabs modular forms, templates, consolidated inbox, admin wizards, approval delegations)
20%
Automated discovery to support change management
13%
The new service request catalog portal
44%
Process Designer
30%
Quality of HPE Service Manager product
20%
Out-of-the-box integration with other HPE and third party products
20%
Flexibility and scalability
26%
Ability to support a high availability/mission critical environment
13%
Out-of-the-box ITIL best practices
37%
Improved upgrade tools
17%
Mobility
22%
Product Version obsolescence
50%
Integration with other solutions (Please name the solution in the free-response - Other choice)
13%

Range of benefits achieved by using HPE APM

What were the key results that you observed after implementing HPE APM?

Reduction in IT operational costs
17%
Quick time-to-value
33%
Optimized efficiencies through best practices in monitoring
33%
Better visibility of application performance in the cloud
33%
Automated problem resolution
11%
Increased availability of applications
61%
Lowered number of escalations from Network Operations (Tier 1) to Tier 2/3 support
17%
Decreased Mean Time to Resolution (MTTR)
67%
Improved collaboration and reduced number of separate IT monitoring groups
22%
Improved productivity and operational efficiency
33%
Fewer people on troubleshooting calls
33%
Fewer escalations to subject matter experts
22%
Other
6%

Range of HPE APM capabilities

For which of the following capabilities would you recommend HPE APM?

Synthetic Monitoring for SLA measurement
90%
Transaction tracing and root cause analysis
45%
Predictive analytics or proactive service management
40%
Collaboration on troubleshooting performance issues with the broader “applications” team
20%
Monitoring business processes via synthetic transaction monitoring
75%
Monitoring end user experience via actual client monitoring
45%
Application diagnostics
45%
Agent-less infrastructure monitoring
40%
Business transaction monitoring
55%
Other
0%

Range of applications monitored with HPE APM

Which of the following mission critical applications are you monitoring with HPE Application Performance Management (HPE APM)?

ERP or CRM applications hosted by your company (such as SAP, Siebel, Oracle)
50%
Cloud based applications/services hosted by your company
55%
Cloud based applications/services hosted by an external vendor
15%
Mobile applications
45%
Email, calendar or file sharing services
35%
Citrix, RDP or CDN
45%
Other
25%

Range of challenges addressed by HPE APM

What were the key drivers for adopting HPE Application Performance Management (HP APM) solutions previously known as HPE Business Availability Center (HPE BAC)?

Need to accelerate service delivery at lower operational costs
24%
Existing resource restrictions limiting the ability to scale
10%
Emergence of mobile applications/services
5%
Need to reduce problem resolution time
76%
Need to consolidate multiple monitoring tools and teams
48%
High cost of managing & monitoring applications
29%
Difficulty determining the cause of application outages or performance issues
52%
Excessive number of escalations due to unpredictable incidents
19%
Other
19%

80% of the ArcSight customers reduced the time by half realizing ROI in 6 months or less

What is your ROI after reducing the time by up to 50% using HPE ArcSight for security?

50 -€“ 100%: 30%
25 - 50%: 50%
10 -€“ 25%: 15%
1 -€“ 10%: 4%
No change: 0%

Majority of ArcSight Logger customers can now deal with more data with the tool

How much more data (in % percentage improvement) are you able to now collect, store, and analyze at one time with HPE ArcSight Logger (i.e. compressed storage, more complexity, additional data sources, normalization of data) than before.

Over 1,000%
3%
500 – 1,000%
10%
100 – 500%
25%
50 – 100%
29%
10 – 50%
19%
1 – 10%
5%

Benefits of using HPE ArcSight Logger – Improvements across the board

Which of the following results have you achieved by using HPE ArcSight Logger?

Reduction in time to respond to breaches through quick forensic investigation
31%
Faster analysis and reporting of logs and events
60%
Cost-effective compliance through continuous monitoring
34%
Improved business insight through interactive and conversational view of our data
19%
Reduction in database infrastructure costs & storage costs for long term archival of entire IT data
18%
Reduced implementation time for universal log management solution
30%
Early detection and prevention of potential breaches, risks, vulnerabilities in systems and applications
24%
Reduction in time and effort for conducting regular compliance audit
28%
Reduction in number of incidents and false positives to be analyzed on a daily basis
22%
Improvement in fraud detection through anomaly detection of large amounts of data in real-time and on historical data
13%

HPE ArcSight Logger is the winning solution among several competitive offerings

Which other vendor(s) did you consider before selecting HPE ArcSight Logger?

Splunk
51%
IBM
31%
McAfee
26%
Loglogic
16%
LogRhythm
14%
Loggly
1%
Open source or freeware
40%

HPE ArcSight Logger supports a wide range of use cases

How are you leveraging the logs, events and flows collected by HPE ArcSight Logger?

Compliance and regulatory requirements
51%
Support IT/network routine maintenance and operations
51%
Comprehensive log collection
51%
Log storage through high compression
35%
Log analytics and intelligence
46%
Detect/track suspicious behavior (e.g., unauthorized access, insider abuse)
32%
Detect APT-style malware
15%
Prevent incidents
23%
Support forensic analysis and correlation
42%

HPE ArcSight Logger helps address a range of pain points

Which of the following challenges does HPE ArcSight Logger address for your organization?

Inability to collect and store logs, events and flows from multiple log sources/solution in a systematic manner
60%
Complex and lengthy forensic investigation and analysis
41%
Painful searching of logs and events through regex, syntax requirements or domain experts
48%
Inability to detect source of suspicious behavior (e.g. Unauthorized access, insider threats)
32%
Inability to detect key events or advance persistent, external security threats and vulnerabilities from normal background activity
23%
Silo-ed view of limited dataset that does not make much sense to my business
10%
No visibility into application or system performance
19%
Inability to correlate data across multiple devices in real-time
32%
Inability to respond quickly to data breaches
20%
Lack of analytics capabilities to sort through “big data” produced by log and security devices
32%

Reasons to upgrade to fully licensed version of Micro Focus Virtualization Performance Viewer (vPV

What are the reasons that would cause you to purchase a fully licensed version of Micro Focus Virtualization Performance Viewer (vPV)?

Support for more OS instances (more than the 200 available in the licensed version)
38%
Support for additional hypervisors
19%
Better, longer term trend analysis functionality and reporting
58%
Capacity planning and resource optimization capabilities
56%
Integration with other Micro Focus products: capacity and performance management
36%
Ability to manage and troubleshoot performance problems in cloud environments
29%



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