TechValidate Research on Micro Focus Operations Orchestration

22 Charts


Operations Orchestration Customer Research

How likely are you to recommend Operations Orchestration to other organizations?

Extremely likely
42%
Very likely
51%

Operations Orchestration Customer Research

How long has your organization been using Operations Orchestration?

Less than 1 year
5%
1-2 years
27%
3-5 years
35%
6-10 years
29%
More than 10 years
4%

Operations Orchestration Customer Research

Please estimate the number of man-hours your organization typically saves in a month with Operations Orchestration.

Less than 250 hours per month: 18%
250-500 hours per month: 18%
501-1000 hours per month: 9%
1001-2500 hours per month: 5%
More than 2500 hours per month: 18%
I don't know: 31%

Operations Orchestration Customer Research

Why did your organization select Operations Orchestration over other vendors?

Comes with rich out-of-the-box content
64%
Is a platform for enterprises—high-availability, scalable, secure remote connection
55%
Delivers faster time-to-value—easy to install, easy to use, easy to design (intuitive interface, debugger)
49%
Is extensible (open-API integration, API wizard)
49%
Is multi-vendor and heterogeneous
47%
Supports multi-author flow development
42%
Can be invoked from anywhere
36%
Has a flow ROI calculator
15%
Supports hybrid authoring—graphical and textual
13%
Comes with a chatbot/supports ChatOps collaboration
2%

Operations Orchestration Customer Research

Which of the following benefits has your organization achieved with Operations Orchestration?

Reduced manual effort and/or intervention
84%
Increased speed of service delivery and response times
78%
Increased IT staff productivity/efficiency
75%
Improved quality, reliability, and consistency of service delivery, reduced errors
67%
Reduced operational costs
60%
Increased customer satisfaction
45%
Increased agility to deliver innovative business services
38%
Improved coordination and collaboration between cross-functional teams
24%

Operations Orchestration Customer Research

For what purposes is Operations Orchestration used in your organization?

Task/process automation
82%
Event and incident remediation
69%
Change management
45%
IaaS (including provisioning, hardware deployment)
45%
Cloud automation/management
44%
Service request management
44%
Network automation
42%
Application deployment
35%
DevOps (continuous delivery, continuous integration)
27%
Storage automation
27%
Disaster recovery
25%
Test management
20%

Reasons to upgrade to fully licensed version of Micro Focus Virtualization Performance Viewer (vPV

What are the reasons that would cause you to purchase a fully licensed version of Micro Focus Virtualization Performance Viewer (vPV)?

Support for more OS instances (more than the 200 available in the licensed version)
38%
Support for additional hypervisors
19%
Better, longer term trend analysis functionality and reporting
58%
Capacity planning and resource optimization capabilities
56%
Integration with other Micro Focus products: capacity and performance management
36%
Ability to manage and troubleshoot performance problems in cloud environments
29%

Challenges addressed by Micro Focus Virtualization Performance Viewer (vPV)

What were the challenges that you were experiencing that caused you to download and try Micro Focus Virtualization Performance Viewer (vPV)?

I needed a way to troubleshoot problems quickly in my virtualized environments
56%
We had to manage both VMware vCenter and Hyper-V
16%
We needed a single tool to manage all our virtualized systems
32%
There was no way to efficiently look at trend analysis
30%

Reasons to use Micro Focus Virtualization Performance Viewer versus other vendors

What would be the reasons to choose Micro Focus Virtualization Performance Viewer (vPV) over virtualization management tools offered by other vendors?

Ease of use, intuitive reporting
50%
Fast time to value, easy to install and deploy
46%
Ability to analyze the performance of multiple components quickly
42%
Integration with other Micro Focus performance products and the Micro Focus BSM solution
32%
We are an existing Micro Focus customer and prefer Micro Focus products
24%
Helped us quickly identify problems and drill-down for troubleshooting
21%
Support for multiple hypervisors
18%

Instant installation and time to value with Micro Focus VPV

How quickly were you able to install Micro Focus Virtualization Performance Viewer (vPV) and start using it?

Less than 10 minutes
32%
10-20 minutes
36%
20-30 minutes
24%
Greater than 30 minutes
8%

Most valued feature in Micro Focus VPV

Which features or reports provided by Micro Focus Virtualization Performance Viewer (vPV) do you think provide the greatest benefit?

Tree-map interface to identify patterns of problems (hot spots) across elements of similar type
51%
Grouping and filtering to view hierarchy as well as ‘interesting’ subsets
23%
Ability to switch between hosts, VM, storage and other views easily via a navigation dashboard
50%
Workbench with graphs to visualize performance of the entities and do triage
49%
Trend reports showing usage, activity, utilization of different metrics
54%

Wide range of improvements seen from the use of Micro Focus Virtualization Performance Viewer

In which of the following areas have you seen improvements in using Micro Focus Virtualization Performance Viewer (vPV)?

Ability to see the relationships between all of our virtualized components
44%
Quickly identify the peaks and resource contention that is creating performance problem
61%
Detecting patterns amongst instances
23%
Able to diagnose issues early-on
36%
Assess problems that occurred in the past
23%

Micro Focus VPV helps address a wide range of problems

What types of problems are you using Micro Focus Virtualization Performance Viewer (vPV) to diagnose and troubleshoot?

System performance bottleneck
64%
Disk I/O performance
54%
System and disk performance
64%
System and disk utilization
54%

Challenges Faced Before Implementing Micro Focus Operations Center

What are the challenges you faced before implementing Micro Focus for IT monitoring?

High cost of managing IT
39%
Lack of visibility across IT domains
61%
Multiple monitoring teams for disparate IT domains (eg. Windows, UNIX, database, etc.)
72%
Separate virtualization monitoring group
28%
Difficulty determining cause of outages or performance problems
72%
Slow problem resolution time
56%
Tier 1 operators escalated too many events to subject matter experts
50%
Manual processes caused errors and inconsistent results
33%

Micro Focus Operations Center Products Used in Production

Which Operations Center products do you use in production today?

Operations Manager
72%
Operations Manager i
11%
Agents
94%
Virtualization Smart Plug-in (SPI)
39%
Application SPIs (Oracle, SAP, Exchange, etc.)
67%
SiteScope
89%

What are you monitoring with Micro Focus Operations Manager?

Windows servers
94%
Linux servers
94%
Unix servers
94%
Virtualized servers
83%
Databases
78%
Middleware
56%
Packaged applications (SAP, CRM, Exchange, etc.)
44%
Storage devices
50%
Network devices
72%

Number of IT Nodes Under Management

How many IT infrastructure components (nodes) are you monitoring?

1,001 -€“ 5,000: 33%
5,001 -€“ 10,000: 28%
More than 10,000: 39%

Results From Deploying Micro Focus Operations Center

What were the key results that you observed after implementing Micro Focus for IT monitoring?

Reduced IT management costs (OpEx)
41%
Increased availability of business services
82%
Reduced number of separate IT monitoring groups
53%
Lowered number of escalations from NOC Ops (Tier 1) to Tier 2 /3 support
41%
Automated problem resolution
41%
Decreased MTTR
65%
Improved collaboration among IT groups
76%

Downtime Cost Reductions With Micro Focus Operations Center

Please estimate how much you reduced your costs associated with downtime. This consists of lost revenue and lost employee productivity.

No reduction in downtime costs: 9%
1% to 10%: 18%
10% to 20%: 18%
20% to 30%: 36%
30% to 40%: 9%
40% to 50%: 0%
More than 50%: 9%

OPEX Reduction With Micro Focus Operations Center

Please estimate how much you reduced your OpEx through fewer people on troubleshooting calls, fewer escalations to subject matter experts, headcount redeployment, and improved operating efficiency.

No reduction in OPEX: 8%
1% to 10%: 25%
10% to 20%: 25%
20% to 30%: 17%
30% to 40%: 8%
40% to 50%: 8%
More than 50%: 8%

Reduction In Time To Repair IT Outages With Micro Focus Operations Center

By what percentage were you able to reduce the mean time to repair IT outages (MTTR)?

No change in MTTR: 13%
1% - 10%: 7%
10% - 20%: 33%
20% - 30%: 27%
30% - 40%: 7%
40% - 50%: 0%
More than 50%: 13%

Time Reduction in Diagnosing IT Problems

By how much time did you reduce the amount of time you spent diagnosing a typical IT problem?

No change: 15%
Approximately 10 minutes: 15%
Approximately 30 minutes: 31%
Approximately 1 hour: 31%
Approximately 1 to 3 hours: 0%
Over 3 hours: 8%



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