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TechValidate Research on Looker

These pages present data that TechValidate has sourced via direct research with verified customers and users of Looker. TechValidate stands behind the authenticity of all published data. Learn more »



150 Customers Surveyed

1,232 Data Points Collected

34 Published TechFacts

1 Published Chart

4 Published Case Studies



Selected Research Highlights


Looker Case Study

Medium Enterprise Financial Services Company

Introduction

This case study of a medium enterprise financial services company is based on an April 2018 survey of Looker customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have no fewer than 30 distinct teams and >1500 users using Looker. Having one place to go for sharing data is the most obvious process improvement from where I sit, but I’m sure many improvements have been made at the team level. I know scorecard/metrics dashboards that filter on the logged in user by default are a big one that many operational teams love.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Looker:

  • Looker gives their users:
    • Access to the data they need
    • Trustworthy metrics/reports
  • Evaluated the following vendors before choosing Looker:
    • Tableau
    • A homegrown solution / Excel

Use Case

The key features and functionalities of Looker that the surveyed company uses:

  • Departments using Looker:
    • Entire organization
    • Marketing
    • Sales
    • Finance
    • Product
    • Customer support
    • Operations/logistics
    • Almost everyone
  • Rates the following Looker capabilities compared to the competition:
    • Overall experience: significantly better
    • Chat support: best in class
    • Trustworthiness: significantly better
    • Scalability: significantly better
    • Ability to spark curiosity about data: average

Results

The surveyed company achieved the following results with Looker:

  • By working with Looker, their organization:
    • Eliminated or reduced the footprint of other tools
    • Probably most of the above are true

Looker Customer Statistic

Marketers have the data they need

95% of organizations agree that Looker gives their marketers access to the data they need.

95%

Looker Customer Research

Over 80% of our customers evaluated Tableau before they ultimately decided to go with Looker.

Which vendor(s) did you evaluate before choosing Looker?

Tableau
82%
Homegrown / Excel
53%
Periscope
42%
Chart.io
35%
Domo
28%
PowerBI
24%
Qlik
24%
SiSense
14%
Birst
9%
MicroStrategy
7%
Cognos
6%
OBIEE
3%

Looker Customer Satisfaction Rating

A Data Analyst at a small business media & entertainment company would be very likely to recommend Looker for this reason:

I have recommended Looker to a friend or colleague. It is by far the best/most intuitive/most user-friendly tool of its ilk I have used or seen.

Looker Case Study

Medium Enterprise Consumer Services Company

Introduction

This case study of a medium enterprise consumer services company is based on an April 2018 survey of Looker customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Looker helped my company uncover business opportunities that would have otherwise gone unnoticed.”

“Every team at our company uses Looker to measure what they’re doing, manage processes more effectively, and understand our customers better.”

“One example where Looker shines vs. the competition is with our Operations team. We have a very complex physical operation, and we’re building technology internally to manage all of our supply chain processes. However, we can move a lot faster by prototyping processes using Looks and Dashboards, and then refining the designs and UI as a v2 that we build in Python or iOS. Looker’s interactivity (with links in dimensions), drills to row-level data, and flexibility to Explore data make it far superior for this purpose than any other tool on the market.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Looker:

  • Looker gives their users:
    • Access to the data they need
    • Trustworthy metrics/reports
  • Evaluated the following vendors before choosing Looker:
    • Tableau
    • Periscope
    • Domo
    • Chart.io

Use Case

The key features and functionalities of Looker that the surveyed company uses:

  • Departments using Looker:
    • Entire organization
    • Marketing
    • Sales
    • Finance
    • Product
    • Customer support
    • Operations/logistics
  • Rates the following Looker capabilities compared to the competition:
    • Overall experience: best in class
    • Chat support: best in class
    • Trustworthiness: best in class
    • Scalability: significantly better
    • Ability to spark curiosity about data: best in class

Results

The surveyed company achieved the following results with Looker:

  • Makes >50% of their decisions using data from Looker.
  • Saw a return on their investment in Looker in within 3 months.
  • By working with Looker, their organization:
    • Improved their understanding of users / customers in relation to the product
    • Improved their undertanding of prospects / customers in relation to marketing
    • Eliminated or reduced the footprint of other tools
    • Spotted issues/risks they were previously unaware of


More to Explore



About Looker

Looker is a complete data platform that offers data analytics and business insights to every department, and easily integrates into applications to deliver data directly into the decision-making process.

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