TechValidate Research on LiveAction


LiveAction Case Study

An Enterprise Professional Services Firm Chooses LiveAction For Fastest MTTR

Introduction

This case study of a large enterprise professional services company is based on a March 2022 survey of LiveAction customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“LiveAction is comprehensive. It provides application visibility through NBAR, bandwidth monitoring for capacity management, QoS monitoring to find out drops specific to any queue, and path analysis for troubleshooting.”

Challenges

An enterprise professional services firm was seeking a solution for limited visibility into Data Center, Branch, and WAN architecture.

Use Case

This enterprise highlighted the following LiveAction features as the most impactful to their organization:

  • Automatic device discovery that creates an exhaustive inventory of every device and interface
  • Hop-by-hop analysis of application visibility and performance metrics
  • Searching, filtering, and granular analysis of network telemetry
  • Faster troubleshooting and root cause diagnosis
  • Flexible and granular Reporting and Predictive Alerting
  • A unified, user-friendly Dashboard

Results

The Professional Services firm achieved the following improvements by using LiveAction:

  • Faster problem diagnosis and root-cause analysis
  • Improved operational efficiency to support business growth
  • Improved employee productivity with better network and app performance
  • Unified view of the entire network from device to flow to packets

They considered and evaluated NetScout products before ultimately selecting LiveAction as the NPM to meet their needs.





About This Data

This data was sourced directly from verified users of LiveAction by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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