TechValidate Research on LifeSafer

These pages present data that TechValidate has sourced via direct research with verified customers and users of LifeSafer. TechValidate stands behind the authenticity of all published data. Learn more »



988 Customers Surveyed

9,045 Data Points Collected

3 Published Charts

3 Published Case Studies



Selected Research Highlights


LifeSafer Customer Research

Ease of doing business with LifeSafer

How would you rate the ease of doing business with LifeSafer?

Excellent Above average Average Below average Poor
Ease of doing business with LifeSafer

48%

24%

17%

7%

4%

LifeSafer Case Study

User of LifeSafer

Introduction

This case study of a user of LifeSafer is based on an October 2020 survey conducted by TechValidate, a 3rd-party research service.

The customer service is beyond what I expected. They make me feel comfortable and at ease.

Installation

During their installation and subsequent service appointments, they described their technician as:

  • Knowledgeable
  • Professional
  • Non-judgemental
  • Friendly

Use Case

Described the breath test as very easy.

Described the LifeSafer Customer Support Experts as:

  • Friendly
  • Knowledgeable
  • Non-judgemental
  • Supportive

Results

The surveyed user achieved the following results with LifeSafer:

  • Confirmed that they are extremely satisfied LifeSafer.
  • Agreed that LifeSafer is helping them to successfully complete their interlock program.
  • LifeSafer compared to other providers:
    • The value of their LifeSafer interlock device and services for the price: *excellent8
    • Customer Support’s responsiveness to questions or concerns about their interlock device: excellent
    • The level of overall support from LifeSafer: excellent

LifeSafer Case Study

User of LifeSafer

Introduction

This case study of a user of LifeSafer is based on an October 2020 survey conducted by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled user to evaluate and ultimately select LifeSafer:

  • When choosing a provider, they only considered LifeSafer.

Use Case

The key features and functionalities of LifeSafer that the surveyed user uses:

  • Said the breath test was extremely easy.
  • Described the LifeSafer Customer Support Experts as:
  • Knowledgeable
  • During their installation and subsequent service appointments, described their technician as:
    • Knowledgeable
    • Professional
    • Thorough/explained everything clearly
    • Friendly
  • Results

    The surveyed user achieved the following results with LifeSafer:

    • Said they were extremely satisfied LifeSafer.
    • Described the LifeSafer interlock device as:
      • Reliable
    • Said the location of their chosen Authorized Service Center is extremely convenient.
    • Agreed that LifeSafer focuses on a high-quality, complete customer experience.
    • LifeSafer compared to other providers:
      • the value of their LifeSafer interlock device and services for the price: excellent
      • the ease of using their LifeSafer ignition interlock device: excellent
      • Customer Support’s responsiveness to questions or concerns about their interlock device: excellent
      • the level of overall support from LifeSafer: excellent
      • the ease of doing business with LifeSafer: excellent

    LifeSafer Customer Research

    Customer Support’s responsiveness to questions or concerns about your interlock device.

    How would you rate LifeSafer’s Customer Support responsiveness to questions or concerns about your interlock device?

    Excellent Above average Average Below average Poor
    Customer Support's responsiveness to questions or concerns about your interlock device.

    47%

    24%

    17%

    7%

    5%



    More to Explore



    About LifeSafer

    LifeSafer is an industry leader in alcohol testing and monitoring with over 30 years of experience helping people successfully complete their alcohol programs. We offer a level of client value that no other provider can match. From superior customer care to our highly-efficient analysis and reporting, our clients receive an exceptional level of support.

    LifeSafer Website   LifeSafer Website