LabWare LIMS & ELN Customer Statistic
Why LabWare® Customer Success Management?
97% of surveyed organizations are satisfied with LabWare® professional services.
Tracy Reed at Trinchero Family Estates, is very likely to recommend LabWare for the following reason:
We have had a very positive experience with LabWare LIMS.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend LabWare LIMS and ELN Solutions?”
4/5 Stars
We’ve increased productivity and data quality by:
a) Integration of all major instrumentation with LabWare.
b) Integration of portable PDA’s and LIMS for field data collection.
c) Customized Quality Control calculations and acceptance criteria.
d) The use of barcoding to manage samples in LIMS.
4/5 Stars
Key benefit: We are able to configure analysis and computations for exactly what our company needed.
Also:
A System Administrator of a government laboratory is very likely to recommend LabWare for the following reason:
It is a very flexible system. Fairly easy to design tests, reports, results, everything that you need. Support is good and consultants are very accommodating.
Based on a response of 9 to the question “On a scale of 0-10, how likely would you be to recommend LabWare LIMS and ELN Solutions?”
A System Administrator of a medium enterprise health care company is very likely to recommend LabWare LIMS and ELN Solutions for the following reason:
LabWare is the only product on the market that is flexible enough to do everything that you need it to do.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend LabWare LIMS and ELN Solutions?”
A LIMS Manager of a large enterprise chemicals company is very likely to recommend LabWare LIMS and ELN Solutions for the following reason:
Great face to face support when needed, and a wealth of expertise.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend LabWare LIMS and ELN Solutions?”
A System Administrator of a large enterprise food company is very likely to recommend LabWare LIMS and ELN Solutions for the following reason:
Excellent product, highly configurable using standard LabWare tools. Good base functionality, excellent instrument integration. It’s better than other LIMS I’ve seen at other labs while doing ISO 17025 audits.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend LabWare LIMS and ELN Solutions?”
4/5 Stars
Collecting data from instruments by integrating with various data acquisition software. Electronic database for all lab data, with ease of access to that data, allowing for the labs to maintain only electronic data. Excellent training programs and willing and capable technical support.
A Business Systems Analyst of a Global 500 pharmaceuticals company is very likely to recommend LabWare solutions for the following reasons:
LabWare’s continued commitment, effort, and track record in facilitating your success with LIMS. LabWare’s knowledge and understanding of business needs. Continuous deployment of new and/or improved functionality (and technology). The value of knowledge sharing through the Customer Education Conferences, LIMS List, and often direct contact with folks at LabWare.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend LabWare LIMS and ELN Solutions?”
4/5 Stars
All Excel spreadsheets eliminated after implementing LabWare LIMS/ELN solution, overall user satisfaction, ease of use due to visual workflows and ELN, centralized data and integration with SAS or R to generate indicators and statistical analysis, and many more!
A Laboratory Director of a state & local government organization is very likely to recommend LabWare LIMS and ELN Solutions for the following reason:
As a lab person, I like that we (lab people) are able to make changes in LabWare and we can give users access to address many of their own issues (for example, adding organisms to the table) without being reliant on IT.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend LabWare LIMS and ELN Solutions?”