TechValidate Research on LabWare LIMS and ELN

Case Study: Total Petrochemicals and Refining USA


This case study of Total Petrochemicals and Refining USA, Inc. is based on a March 2016 survey of LabWare LIMS and ELN Solutions customers by TechValidate, a 3rd-party research service.


  • Challenge solved with LabWare:
    • Instrument integration and consolidated reporting

Use Case

  • Uses LabWare in a QA / QC type of laboratory.
  • Has used LabWare for 10 to 14 years.
  • 3rd party software applications interfaced to the LabWare system:
    • Data Acquisition Systems


  • Chose LabWare for an informatics partner because of their:
    • Global presence
    • Service and support
    • Product functionality
  • Benefits realized from using LabWare solutions:
    • Improved sample management, chain of custody, and turnaround time
    • Captured data directly from laboratory instruments
    • Improved traceability, security and audit trails that provided accountability
    • Generated high quality secure reporting
    • Controlled access to sensitive/proprietary data
    • Went paperless
  • Satisfaction with the following LabWare areas:
    • Product functionality: highly satisfied
    • Industry focused templates: highly satisfied
    • Professional services: extremely satisfied
    • Customer technical support: extremely satisfied
    • Customer training: highly satisfied

About This Data

This data was sourced directly from verified users of LabWare LIMS and ELN by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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