TechValidate Research on LabWare LIMS and ELN

LabWare LIMS and ELN Case Study

Global 500 Pharmaceuticals Company


This case study of a Global 500 pharmaceuticals company is based on a November 2017 survey of LabWare LIMS and ELN customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“LabWare provides a positive Return On Investment (ROI) for my organization.”

“Together with our ERP Labware LIMS ELM is our core system to support our daily operations in the QC laboratories
It creates efficiencies as well as establishing a modern working environment.”


The business challenges that led the profiled company to evaluate and ultimately select LabWare LIMS and ELN:

  • Challenges solved with LabWare:
    • Lab efficiency/productivity
    • Regulatory compliance
    • Instrument integration and consolidated reporting

Use Case

The key features and functionalities of LabWare LIMS and ELN that the surveyed company uses:

  • Versions of LabWare the company is currently using:
    • LabWare 7 LIMS
    • LabWare ELN
  • Has used LabWare for 15 or more years.
  • Third-party tools interfaced with LabWare:
    • Analytical Balances: Fully interfaced
    • CDS: Fully interfaced
    • ERP: Fully interfaced
    • ELN (not LabWare): Fully interfaced


The surveyed company achieved the following results with LabWare LIMS and ELN:

  • Chose LabWare for an informatics partner because of their:
    • Company stability
    • Global presence
    • Local presence
    • Reputation
    • Responsiveness/reliability/uptime
    • Service and support
    • User community
    • Product functionality
  • Satisfaction with the following LabWare areas:
    • Product functionality: Highly satisfied
    • Industry focused templates: Extremely satisfied
    • Professional services: Extremely satisfied
    • Customer technical support: Extremely satisfied
    • Customer training: Highly satisfied

About This Data

This data was sourced directly from verified users of LabWare LIMS and ELN by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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